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Male, 48 years, born on 12 July 1977

Moscow, metro station Schelkovskaya, willing to relocate (Azerbaijan, Belarus, Georgia, Other regions, Kazakhstan, Kyrgyzstan, Russia, Uzbekistan, Ukraine), prepared for business trips

Service Engineer / Service Manager / Parts Manager / Technical Support / Dealer Operating Standards/

Specializations:
  • Sales manager, account manager

Employment type: full time

Work experience 20 years 8 months

November 2015currently
10 years 7 months
AST, L.L.C.

Moscow, www.act.su/

Industrial Equipment, Machine Tools and Components... Show more

Field Service Engineer
Official dealer of John Deere in Russia (http://www.deere.ru) Division: Moscow Branch of Construction and Forestry Equipment Service Position: Construction and Forestry Equipment Field Service Engineer Obligations: Designing maintenance strategies, procedures and methods; carrying out routine scheduled maintenance work and responding to equipment faults; diagnosing breakdown problems; fitting new parts and making sure equipment is working correctly; carrying out quality inspections on jobs; liaising with client departments, customers and other engineering and production colleagues; arranging specialist procurement of fixtures, fittings or components; controlling maintenance tools, stores and equipment; monitoring and controlling maintenance costs; dealing with emergencies, unplanned problems and repairs; improving health and safety policies and procedures; working with electronic equipment, such as programmable logic controllers (PLC), which control machines; helping with installation and commissioning guidelines; ensuring there is continuous cover of the machinery and equipment in case of breakdowns.
September 2013January 2015
1 year 5 months
Ferronordic Machines LLC

Industrial Equipment, Machine Tools and Components... Show more

Head of Dealer Operating Standard, Training and Technical Support
Analyze technical competencies needed for the company and identify levels of those competencies based on Volvo CE recommendations. Control quality of internal trainings based on feedback from technicians via course evaluation score statistics system. Plan training courses, time for training, human resources to be trained, adopt training materials. Standardize minimum requirements for service technician candidates when hiring to work. Control level of knowledge and skills of service technicians by early attestation for compliance with qualification levels. Develop salary system for service technician based on competence level. Develop service department procedures, process schemes and standards. Perform technical support for field and workshop technicians. Control of warranty process.
June 2012August 2013
1 year 3 months
ZAO Atlas Copco

Heavy Engineering... Show more

National Service Manager
Organize aftersales service activities according to Atlas Copco standards valid worldwide adapted to local conditions. To ensure that the company meets business goals in terms of Customer Center product and aftermarket sales, growth, market share and profitability. Management and control of service including contracts and spare parts. Control of service operating costs and profitability with emphasis on service variance and OGP. Implement fleet management including competitors. Identify customer needs to provide proper service level. Regular review of service personnel work abilities and determine future training requirements. Establish, implement and control service department procedures. Administer and control warranty policy and identify major quality issues to improve products. Provide timely and accurate reports.
February 2011May 2012
1 year 4 months
Zeppelin Russland GmbH

Moscow, www.zeppelin.ru

Industrial Equipment, Machine Tools and Components... Show more

Service Manager
Region: Central Region Division: General Consrtuction and Road Construction CATERPILLAR Equipment Work Description: Leading Service department both in service workshop and in the field. Managing a group of 25 skilled employees(mechanical engineers, parts sales and service representatives, field and shop supervisors, service coordinators, warranty administrator, assistants of service department). Motivate employees to provide best service to the Customers. Monitoring response time, resolution time, cost and other serive KPI’s. Monitoring of the spare parts store, materials and tools presence, interactions with suppliers. Prioritize time and tasks, in cooperation with employees. Develop service staff. Develop, negotiate, sign Customer Service Agreements.
July 2009January 2011
1 year 7 months
Zeppelin Russland GmbH

Moscow, www.zeppelin.ru

Industrial Equipment, Machine Tools and Components... Show more

Director of Technical Support Department
Division: Central Product Support Obligations: Manager of Central Technical Support Department / After Market Product Support for all equipment divisions: Mining and Quarrying, General Construction, Oil & Gas / Customer Support Agreements development / Standard Repairs development / Staff development / Factory technical communications and main interface / Service Department Procedures development / Service Facility Development / Service Personnel Training / NPI training.
May 2008July 2009
1 year 3 months
Zeppelin Russland GmbH

Moscow, www.zeppelin.ru

Industrial Equipment, Machine Tools and Components... Show more

Service Training & Product Support Manager
Division: Mining and Quarrying Equipment Obligations: New Product Introduction / Service personnel training / Surface Mining and Underground Mining Equipment Technical Support / CAT factory technical communications / Applied Failure Analysis / Service Claim Recommendations / Parts Return Requests.
January 2005May 2008
3 years 5 months
Zeppelin Russland GmbH

Moscow, www.zeppelin.ru

Industrial Equipment, Machine Tools and Components... Show more

Warranty Administrator / Technical Communicator / Technical Support engineer for earth moving, forestry, oil&gas, quarrying and mining equipment.
Division: General Construction Equipment. Obligations: Warranty Administration / Troubleshooting and Diagnostics / Warranty repair procedures development / Development of warranty related financial documentation / Factory special product improvement and product support programs / Warranty repair trainings / Applied failure analysis.

Skills

Skill proficiency levels
Analytical skills
Driving Licence B
MS Office
Customer Service
Team management
SAP ERP
MS PowerPoint
Negotiation skills
Leadership Skills
Presentation skills
Marketing Analysis
Adobe Photoshop
MS Outlook
Time management

About me

High quality mindset, creative, pay attention to detail and perfection, strong analytical skills, solid understanding of P&L, highly structured approach to work, self-driven and strongly motivated, strong sense of ownership, results driven, strong follow-up, good work ethics, excellent communication and presentation skills in English and Russian, strong interpersonal skills and working in a multifunctional team.

Higher education

1999
Higher education
Yakutsk State University
economics, linguistics, business, finance, management, Master of education

Languages

Russian — Native

Chinese — A1 — Basic

English — C2 — Proficiency

French — C1 — Advanced

Professional development, courses

2016
John Deere construction and forestry equipment
John Deere, NMQ, Troubleshooting and repairs training courses
2013
Volvo Construction Equipment
Volvo, Technical and commercial trainings
2012
FESTO Didactic
FESTO, Mobile Hydraulics, Basic pnematics and hydraulics
2012
Atlas Copco geological survey drilling equipment and technology
Atlas Copco, Atlas Copco geological survey drilling equipment and technology
2010
TEREX O&K
Factory, Dortmund, Germany, Troubleshooting and repairs training courses
2008
CATERPILLAR
Malaga DLC, Spain, Troubleshooting and repairs training courses
2006
Zeppelin GmbH
Koln, Germany, Troubleshooting and repairs training courses

Tests, examinations

2012
Roman Kulachikov
LTP Russia, Atlas Copco Mining and Rock Excavation Technique - National Service Manager

Citizenship, travel time to work

Citizenship: Russia

Permission to work: Russia

Desired travel time to work: Doesn't matter