Official dealer of John Deere in Russia (http://www.deere.ru) Division: Moscow Branch of Construction and Forestry Equipment Service Position: Construction and Forestry Equipment Field Service Engineer Obligations: Designing maintenance strategies, procedures and methods; carrying out routine scheduled maintenance work and responding to equipment faults; diagnosing breakdown problems; fitting new parts and making sure equipment is working correctly; carrying out quality inspections on jobs; liaising with client departments, customers and other engineering and production colleagues; arranging specialist procurement of fixtures, fittings or components; controlling maintenance tools, stores and equipment; monitoring and controlling maintenance costs; dealing with emergencies, unplanned problems and repairs; improving health and safety policies and procedures; working with electronic equipment, such as programmable logic controllers (PLC), which control machines; helping with installation and commissioning guidelines; ensuring there is continuous cover of the machinery and equipment in case of breakdowns.

Analyze technical competencies needed for the company and identify levels of those competencies based on Volvo CE recommendations. Control quality of internal trainings based on feedback from technicians via course evaluation score statistics system. Plan training courses, time for training, human resources to be trained, adopt training materials. Standardize minimum requirements for service technician candidates when hiring to work. Control level of knowledge and skills of service technicians by early attestation for compliance with qualification levels. Develop salary system for service technician based on competence level. Develop service department procedures, process schemes and standards. Perform technical support for field and workshop technicians. Control of warranty process.

Organize aftersales service activities according to Atlas Copco standards valid worldwide adapted to local conditions. To ensure that the company meets business goals in terms of Customer Center product and aftermarket sales, growth, market share and profitability. Management and control of service including contracts and spare parts. Control of service operating costs and profitability with emphasis on service variance and OGP. Implement fleet management including competitors. Identify customer needs to provide proper service level. Regular review of service personnel work abilities and determine future training requirements. Establish, implement and control service department procedures. Administer and control warranty policy and identify major quality issues to improve products. Provide timely and accurate reports.

Region: Central Region Division: General Consrtuction and Road Construction CATERPILLAR Equipment Work Description: Leading Service department both in service workshop and in the field. Managing a group of 25 skilled employees(mechanical engineers, parts sales and service representatives, field and shop supervisors, service coordinators, warranty administrator, assistants of service department). Motivate employees to provide best service to the Customers. Monitoring response time, resolution time, cost and other serive KPI’s. Monitoring of the spare parts store, materials and tools presence, interactions with suppliers. Prioritize time and tasks, in cooperation with employees. Develop service staff. Develop, negotiate, sign Customer Service Agreements.

Division: Central Product Support Obligations: Manager of Central Technical Support Department / After Market Product Support for all equipment divisions: Mining and Quarrying, General Construction, Oil & Gas / Customer Support Agreements development / Standard Repairs development / Staff development / Factory technical communications and main interface / Service Department Procedures development / Service Facility Development / Service Personnel Training / NPI training.

Division: Mining and Quarrying Equipment Obligations: New Product Introduction / Service personnel training / Surface Mining and Underground Mining Equipment Technical Support / CAT factory technical communications / Applied Failure Analysis / Service Claim Recommendations / Parts Return Requests.

Division: General Construction Equipment. Obligations: Warranty Administration / Troubleshooting and Diagnostics / Warranty repair procedures development / Development of warranty related financial documentation / Factory special product improvement and product support programs / Warranty repair trainings / Applied failure analysis.