Work location: Atyrau 5/2 - remote - Receive calls and emails with customers’ queries: Incidents and Requests tickets, follow Incidents resolution or requests fulfilment as per defined processes, resolve incidents or search for work around, escalate and route unresolved incidents to relevant support teams, and work together to restore normal IT service operations as quickly as possible. - Assist customers to make more effective use of desktop services, products and systems, by making diagnosis of problems and advising on known solutions where applicable. - Provide support to customers using remote management tools, either face to face or over the telephone. - Carry out other Infrastructure Requests and Incidents - Password and account provisioning support, including: Password Resets, Requests for End User account activation, suspension and termination, Mobile phone services, Internet connectivity - Other types of calls related to IT field

Work location: Eskene West 14/14 – MCP office • To operate according to an approved workflow, clearly indicating access approval responsibilities, levels and risk mitigation rules. • To contribute to efficient and secure control of access/egress of people and vehicles at all risk areas. • To ensure accurate and clean data is captured and reported. • To detect and report violations. • To ensure effective administration of access control function. • To contribute to situational awareness • To ensure an efficient (of high quality) badging service. • Control the badging function with clear and accurate input through dynamic interface with Departments such as HR, Transport, HSSE and Asset /Risk Owners, regarding new appointments (where applicable), the application for a badge (permanent and temporary), categorization and initial survey, photo ID, access area and levels approval, provision of badge and stationery, testing, and briefing. • Activation and deactivation of badges according to procedures. • To obtain written approval for all exceptions to the rule ID and badge information capturing and archiving. • Data analysis, interpretation and weekly reporting. • Support the Supervisor in constantly reviewing and developing the badging procedures and work instructions. • Responsible for satisfactory performance according to operational objectives and KPIs • Responsible to plan, request, coordinate, receive, record, control and safeguard badging equipment, material, supplies and stationery. • Responsible to maintain a professional and friendly image and maintain a high level of conduct and professionalism with customers. • Job holder is obliged to report on any incident to the direct supervisor, line manager or as per the established SOP (standard operating procedures)

Work location: Tengiz 14/14 – IB TMF New office • Ensure all works are carried out in accordance with the company quality assurance system. • To formally receive customers when they arrive to the TMF WCC. • To enter all repair/maintenance request in the SAP/E1 system ensuring that all information is correct, accurate and updated in the system. • To insure timely and accurate closing of the work order. • Keep in contact with shop supervisors and for the express purpose of keeping updated information on vehicle status, • To schedule appointments for vehicle services and repairs using an appointment calendar • To operate and maintain communications in the WCC. • Be responsible for Work orders (job cards), security, and accuracy. Translate faults; provide tracking from conception to vehicle completion. • Maintain an efficient filing system for all Work orders (job cards) and archive the old work orders from last year, work orders of written off vehicles. Ensure accuracy and completeness of reports, records and spreadsheets. • Perform other duties that comply with the held position, specialty and qualification as directed by line manager

Work location: Tengiz 28/28 – TCOV B15 office * Handling business trip arrangements for C&P personnel as requested (Bus/Train/Dash-8, Accommodation via i-logistics system, Temporary/Permanent badges, transportation (taxi)); * Meet and greet for FGP C&P visitors and newcomers; * Tengiz transportation arrangements; * Rotational Bus and train/Dash-8 booking for C&P personnel; * Training enrollment and timing; * Coordination and management of office administrative services supporting; * Management of stationary provisions, copying, mailing, shreddering and coordinating IT computer needs; * Arranging meetings and conference rooms for project personnel; * Update team vacation schedules and contact list; * Coordinate services to Offices (Maintenance, housekeeping, office supplies and furniture); * Office equipment supply; * IT remedy requests submission; * Stationary requests; * Door signs; * PPE request for C&P personnel; * Business cards order; * Issuance/assignment of radios (optional); * Other duties as assigned or required by Line Manager.

Work location: Tengiz 28/28 – TCOV Karat Aquarium office, Atyrau 28/28 – NSS A1 Office * Know Company facilities access control procedure and access levels structure, realize the risks related with physical access into critical sites; * Timely respond to the operational requests (e-mail/phone requests, etc.) ; * Post necessary data into ID Credential (Lenel) system for Company facility visitor access organizing as per business requirements. ; * Responsible for data integrity and credibility in ID Credential (Lenel) system while adding and removing access levels. ; * Inform a visitor about affirmed visitor badges using rules while issuing visitor badges. ; * Inform group supervisor about all the conflict situations and incidents immediately. ; * Make weekly reports on issued visitor badges and on incoming mail receiving processes.

Work location: Atyrau 5/2 * Registration of requests in Service Desk ; * The functioning of the Lotus Domino server, monitoring server tasks Lotus Domino log analysis of user actions ; * Installation and configuration of Lotus software ; * Support for Lotus client-place * Administration of databases in Lotus * Consultation Lotus users

Department/Unit: IT department, ATS group * I resolved local installation requests and web requests ; * I started to learn Exspression web, created my test webpage ; * I learned to create and resolve requests in the remedy system and to create MOC. I filled all required documentation, requested approval from Information Stewards, communicated with users. ; * I've got a useful knowledge for VBA. Working on the Project Management I developed many skills and put a lot of effort for its improvement.

* Filling in the IPO Documents' register ; * Preparation the IPO and Contractors documents for archiving - register, boxes packing, checking the availability of all docs ; * Departmental docs scanning & filling ; * Preparation the IPO documents for translation: export the documents with all revisions and previous translations from EDMS, register, uploading the documents into Translation database, indication of days for translation, calculation the quantity of document pages ; * Scanning, sorting and register of Metrology documentation ; * Preparation of IPO documentation registers for uploading the docs into EDMS ; * Search the required documents for engineers