Key Responsibilities: Coordinated and processed incoming partner orders, ensuring timely and accurate execution. Managed order allocation across the partner network in alignment with inventory levels and partner priorities. Led and executed partner marketing campaigns in collaboration with internal and external stakeholders. Maintained high partner satisfaction through continuous support, feedback loops, and proactive issue resolution. Acted as a primary liaison with Sony, facilitating communication on operational, sales, and compliance matters. Conducted sales forecasts and demand planning using the PSI methodology. Led annual budgeting processes, aligning financial goals with sales and inventory strategies. Provided regular sales and operations reports to Sony, ensuring transparency and performance tracking. Issued invoices to partners, monitored receivables, and ensured timely financial reconciliation. Key achievements: Achieved the highest revenue and gross margin in the history of Sony’s operations in Kazakhstan, setting a new performance benchmark for the region. Organized the largest number of marketing and partner events in a single quarter, significantly boosting brand visibility and engagement. Maintained 100% payment discipline across the partner network, achieving full receivables recovery and zero overdue balances.

Key Responsibilities: Conducted needs analysis for corporate clients and developed tailored commercial proposals to meet specific business objectives. Led contract negotiations and secured agreements with key corporate accounts, ensuring mutually beneficial terms and long-term cooperation. Organized and delivered product and service presentations, effectively communicating value propositions to corporate stakeholders. Coordinated cross-functional efforts between departments (e.g. sales, logistics, finance) to ensure seamless client service and operational excellence. Developed and implemented strategic initiatives aimed at driving sales growth and improving corporate client retention. Performed ongoing market and competitive analysis to identify trends, benchmark performance, and proactively address evolving client needs.

Key Responsibilities: Actively contributed to the development and optimization of all business departments, from marketing and sales to logistics and warehousing. Conducted in-depth analysis and reconciliation of commercial terms received from suppliers and offered to end customers to ensure profitability and competitiveness. Led negotiations with key partners and counterparties, building and maintaining strong, long-term business relationships. Designed and executed strategic initiatives aimed at business improvement and expansion, aligned with organizational goals. Identified growth opportunities and operational bottlenecks, proposing actionable solutions to drive efficiency and scalability. Monitored and analyzed business performance metrics, ensuring continuous improvement and alignment with KPIs.

Key Achievements & Responsibilities: Spearheaded the development of the service department, including upskilling technical specialists through regular training, documentation creation, and centralized resource management via the company’s internal portal. Expanded the partner network, establishing strong and long-lasting relationships with distributors. Successfully closed high-margin deals from initial client engagement through to contract preparation. Attracted and managed relationships with major corporate clients and key accounts. Core Responsibilities: Ensured a productive and professional working environment within the team. Supervised and coordinated the work of sales managers to align with strategic goals. Conducted direct B2B sales, maintaining high standards of client engagement and service. Took an active role in mentoring and developing junior team members. Trained and supported technical specialists, ensuring service quality and consistency. Held in-person meetings with key clients, strengthening loyalty and engagement. Built and nurtured mutually beneficial relationships between the company and its clients. Participated in tender processes, including on platforms such as ERG and Goszakup.kz. Solved daily non-standard tasks, demonstrating adaptability and problem-solving skills. Conducted market research on the printing and duplicating equipment industry. Oversaw inventory control, procurement, and planning for consumables and equipment. Managed financial documentation workflows, from invoice generation in 1C to tracking return documentation. Attended offline trainings and online webinars to continuously improve personal expertise and support the department’s professional growth.

Key Responsibilities: Pursued continuous improvement of technical skills to meet evolving service standards. Maintained deep understanding of laser printing technology and the operational intricacies of various types of professional printing equipment. Planned and optimized personal workflow and client service time, ensuring efficiency and minimal downtime. Key Achievements: Recognized as one of the most preferred service engineers by clients and internal teams. Progressed from entry-level technician to certified expert in industrial and commercial printing solutions. Achieved minimal equipment downtime, even under 24/7 operation conditions, through preventive maintenance and rapid troubleshooting.

Key Responsibilities: Provided written translation from English to Russian for a wide range of media content, including: Video games (in-game text, UI, dialogue) TV series and shows (subtitles, scripts, promo materials) Comics and graphic novels (dialogue, narrative, cultural adaptation)