- Business Process Analysis & Optimization: Conduct assessments of existing business processes, gathered and analyzed requirements, and developed process flow diagrams. Identified inefficiencies and proposed process optimization solutions to enhance operational effectiveness. - Requirements Documentation & Coordination: Prepared business analysis reports, technical specifications, and project documentation. Collaborated with stakeholders to define system requirements and ensure alignment with business objectives. - Project Planning & Execution: Planned and coordinated tasks related to functional blocks, assigned responsibilities to developers and designers, and oversaw system configurations. Ensured timely execution of projects by monitoring progress and resolving implementation challenges. - Process & System Documentation: Created and maintained detailed process documentation using BPMN methodologies. Utilized business analysis tools such as Microsoft Excel, Microsoft Project, and Camunda to document and visualize processes. - Stakeholder Communication & Reporting: Engaged with internal teams, external partners, and IT departments to ensure seamless communication and collaboration. Prepared and presented reports on business process improvements and system enhancements. - Compliance & Standardization: Ensured compliance with IT standards, internal policies, and best practices in business process management. Assisted in internal and external audits by providing documentation and process reports.

- Communicating with key clients: building long-term relationships, negotiating contract terms - Participating in tenders: preparing documentation, calculating commercial proposals, presenting to clients - Developing and delivering presentations for clients, including strategic proposals for cooperation - Consulting in project management, including methodology development, business process optimization, and Agile/Scrum/Kanban implementation - Assisting in audits before company transformations: analyzing current processes, identifying bottlenecks, and developing recommendations - Coordinating projects and interacting with all stakeholders: clients, internal teams, and contractors - Controlling the fulfillment of obligations to clients: service quality, compliance with deadlines, and contract terms - Analyzing client needs and developing strategies to meet them - Working as Head of Sales Department: developing sales strategies, managing the team, setting and monitoring KPIs, searching for and implementing new sales channels - Conducting training and mentoring for the sales and customer service teams - Analyzing the market and competitive environment to improve client interaction efficiency - Managing the budget for customer service and the sales department, optimizing costs.

- HR Process Optimization & Documentation: Analyzed, updated, and maintained HR documents, including employment agreements, orders, supplementary agreements, notification letters, secondment agreements, and confirmation letters. Identified inefficiencies in HR documentation workflows and proposed process improvements. Ensured compliance with internal policies and labor laws in all HR documentation. - HR Systems & Data Management: Maintained and updated HR systems with employee data, including employment, termination, transfers, and status changes. Conducted monthly system audits to ensure data accuracy and compliance across all relevant entities. Managed the tracking and reporting of new hires, ensuring proper system integration. - HR Contract & Vendor Management: Administrated contracts related to HR services, ensuring timely extensions, contract value (ACV) revisions, and supported procurement in new tenders. Reviewed invoices monthly to ensure accurate backups and prevent contract value exceedance. - Compliance, Audits & Reporting: Supported internal and external audits related to HR processes. Assisted in preparing and optimizing monthly, quarterly, and annual reports for HQ.

- Safety Statistics & Reporting: Consolidated safety statistics from various reporting sources and inputted data into existing reports and spreadsheets according to established workflows. - Data Analysis & Trend Monitoring: Compared statistics on Safeguard Assurance Workshops and Verification & Validation (V&V) inspections for current and previous periods, analyzed trends, and provided recommendations based on observed changes. - Subject Matter Expertise (SME): Acted as an SME in reporting for the V&V inspection process and Contractor HES Management (CHESM) / Managing Safe Work (MSW) processes. Provided coaching and advisory support on reporting forms and procedures. - Collaboration & Information Verification: Worked with TCO departments and business partners to collect and verify V&V inspection-related data. Updated and streamlined data collection and reporting forms to enhance efficiency. - CHESM Data & KPI Management: Maintained consistency of contractor data in TCO’s CHESM database, tracked CHESM activities (e.g., Pre-bid, Qualification, Pre-job, Work-in-progress, End of Contract), and consolidated KPI information. Communicated CHESM process requirements to TCO Contract Owners and external business partners. - Operational Excellence (OE) Assurance: Updated TCO OE Assurance information on the OE website and contributed to the systematic management of safety, health, environment, reliability, and efficiency in alignment with TCO’s Operational Excellence strategy. - Database Management & Quality Control: Provided SME services using the corporate database, supported other users, and performed QA/QC of data input. Ensured accuracy and consistency of OE Assurance database information, including V&V and Work Responsible Person (WRP) data. - Report Generation & Presentations: Compiled and delivered weekly, monthly, quarterly, and annual reports on Safeguard Assurance Workshops and V&V inspections. Developed presentation slides and presented V&V inspection reports to the Management Team. - Support & Coordination: Acted as a SME for V&V inspection reporting issues, resolving conflicts and providing expertise. Coordinated the WRP competency assessment inspection process and tracked execution compliance. - Training & Coaching: Coached new OE Assurance group specialists on process requirements and reporting procedures.

- Administrative Support & Logistics: Provided administrative assistance to Facilities Engineering (FE) employees in Tengiz. Arranged itineraries, including meeting coordination, taxi and accommodation bookings, and badge issuance (VIP, temporary, and TCO badges) for employees and visitors. - Travel & Training Coordination: Organized business trips and training within Kazakhstan, including logistics such as taxi services in Atyrau and Tengiz, air ticket booking, and accommodation guarantee letters. Assisted new employees with training enrollment, badge issuance, CAI setup, office supplies, and PPE allocation. - Meeting & Conference Coordination: Booked conference rooms and arranged "Meet Me" teleconferences upon request. Served as a Behavior-Based Safety (BBS) Coordinator, prepared monthly safety reports, and presented findings during group safety meetings. - HR Documentation & Compliance: Prepared Supplementary Agreements for changes in employee position titles, work locations, and salaries, ensuring proper review, approval, and signature collection. Maintained updated HR personal files and issued HR-related documents, including orders, notification letters, and secondment agreements. - Payroll & Timekeeping Management: Submitted monthly timesheets through Ariba E1 to payroll. As a JDE E1 System User with a Time Administrator role, managed time entry, speed time writing, overtime rule sets, and compliance reports for both union and billing rate-based entries. Generated various timecard reports and ensured payroll accuracy. - Employee Assignments & Logistics: Oversaw logistics for employees on assignments and business trips, including hotel, transportation, and meal arrangements. - Web Content & Reporting: Served as the Web Editor for the Facilities Engineering page on the TCO website, updating and managing content. Issued materials through the E1 system and updated the monthly manpower report. - Office & Correspondence Management: Coordinated and controlled departmental office equipment. Tracked all incoming and outgoing correspondence, assigned reference numbers in the FE correspondence log, and ensured proper documentation. - Event Organization: Assisted in organizing events