Worked in a transport-forwarding and brokerage company. Handled open client requests, prepared commercial offers (CO) based on client requests for Customs Clearance (CC) or Transport and Forwarding Services (TFS), knowledge of all customs procedures and import/export regimes, tariff and non-tariff regulations, preparing customs declarations, issuing acts for payment of customs duties, knowledge of foreign economic activity (FEA) and delivery terms, organizing transportation according to conventions: international road transport, road, rail, and air transport, worked with sanctioned goods through 3 countries, transportation of phytosanitary goods, as well as goods requiring temperature control, oversized cargo; organizing transportation of oil equipment (installations), cosmetics, auto parts and other items, shipments via China, Europe, and the CIS, prepared instructions for invoice issuance, working with CRM and Bitrix24, worked on and developing a company chatbot. Reduced all storage costs and border delays by proposing an optimal solution for component goods: issuing a single customs declaration and arranging the arrival of all 42 vehicles on the same day.

- Developed optimal routes for domestic and international transportation, analyzing cost, delivery time, and service quality. - Resolved logistics and customs issues, including delays and clearance in the “Astana-1” system, reducing downtime by 20%. - Optimized transportation costs through cargo consolidation and selection of the most cost-effective modes of transport. Key Skills: - Customs clearance of import and export operations. - Handling HS codes, certificates of origin, invoices, and packing lists. - Ensuring compliance with customs procedures and import regulations of the Republic of Kazakhstan. Achievements: - Reduced downtime and customs clearance time by 15% through accurate and timely preparation of a complete set of documents.

- Designed and implemented route plans for multi-region cargo, improving delivery consistency across time zones. - Provided 24/7 communication support between drivers and customers, ensuring real-time updates and responsiveness. - Solved logistical issues under pressure, reducing average downtime by over 20%. - Maintained regulatory documentation and optimized reporting workflows. - Collaborated with external carriers to consolidate freight loads and reduce transportation costs. - Created weekly logistics reports for senior management to track performance KPIs. Achievement: Improved delivery success rate by 22% by automating route planning and integrating real-time GPS data. Transferable Skills: Remote coordination, crisis response, stakeholder communication.

- Scheduled and facilitated 600+ competency assessments and trainings for contractors across crane and lifting teams. - Interpreted engineering procedures and safety standards during technical assessments and training. - Managed certification workflows and tracked progress in client systems with 100% documentation accuracy. - Developed internal checklists to improve assessment preparation and follow-up tracking. - Supported cross-department communication by translating technical manuals and HSE briefings. Achievement: Reduced assessment cycle time by 30% by refining scheduling and communication processes. Transferable Skills: Process coordination, technical communication, data management

- Oversaw COVID-19 vaccine distribution and reporting for 2,500+ employees across multiple facilities. - Liaised with government and medical partners to ensure compliance with health regulations. - Implemented tracking tools to manage cold chain logistics and reduce loss. - Provided daily updates to leadership and prepared vaccination analytics dashboards. - Supported digital documentation and archiving for auditing purposes. Achievement: Enabled uninterrupted vaccination flow during peak demand periods through proactive logistics planning. Transferable Skills: Regulatory compliance, health logistics, stakeholder engagement.

- Managed end-to-end logistics for more than 14,000 oversized cargo shipments. - Coordinated with vendors, customs agents, and clients to streamline delivery pipelines. - Built cost models and pricing schedules based on freight volume and tariffs. - Supported warehouse operations by tracking incoming shipments and checking load documentation. - Contributed to compliance audits by preparing supporting logistics records. Achievement: Maintained 95% on-time delivery performance throughout high-load seasons. Transferable Skills: Supply chain planning, vendor relations, cost control.

- Orchestrated household moves for expats and corporate personnel, ensuring smooth international transitions. - Resolved client concerns with tact and efficiency, leading to higher service retention. - Handled export-import documentation and customs coordination across multiple countries. - Supervised packing crews and ensured inventory accuracy during relocations. - Prepared customs declarations and liaised with overseas agents. Achievement: Increased customer satisfaction by 18% through personalized communication and delivery tracking. Transferable Skills: Client management, international coordination, service optimization.

- Proficient and effective Russian/English written translation of equipment instructions, schematic drawings and key business documents (accompanying letters, quality certificates, etc...) - Ensured document acceptance, its registration, and complete correspondence (acceptance and transmissions). - Prepared and analyzed hundreds of documents for project closeout and record turnover without errors and one time. Achievement: Supported cross-functional communication between engineering, QA, and project management teams, improving document turnaround speed by 25%. Transferable Skills: Technical translation (Russian–English), document control, document registration and archiving, project closeout documentation, attention to detail, deadline management, quality assurance support.