• devising and maintaining office systems, including data management and filing; • arranging travel, visas and accommodation and, occasionally, travelling with GM to take notes or dictation at meetings or to provide general assistance during presentations; • screening phone calls, enquiries and requests, and handling them when appropriate; • meeting and greeting visitors at all levels of seniority; • organising and maintaining diaries and making appointments; • dealing with incoming email, faxes and post, often corresponding on behalf of GM; • taking dictation and minutes; • carrying out background research and presenting findings; • producing documents, briefing papers, reports and presentations; • organizing and attending meetings and ensuring GM is well prepared for meetings; • Liaising with clients, suppliers and other staff.

• devising and maintaining office systems, including data management and filing; • arranging travel, visas and accommodation and, occasionally, travelling with GM to take notes or dictation at meetings or to provide general assistance during presentations; • screening phone calls, enquiries and requests, and handling them when appropriate; • meeting and greeting visitors at all levels of seniority; • organising and maintaining diaries and making appointments; • dealing with incoming email, faxes and post, often corresponding on behalf of GM; • taking dictation and minutes; • carrying out background research and presenting findings; • producing documents, briefing papers, reports and presentations; • organizing and attending meetings and ensuring GM is well prepared for meetings; • Liaising with clients, suppliers and other staff.

Responsibilities: • Scheduling and training newcomers • Managing front office operations while manager is absent • Checking and control of all departmental operations • Control of keeping standards and procedures • Guests welcoming, check-in and check-out • Cashiering (accepting all kind of payments) • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedrooms sales opportunities

Responsibilities: • Guests welcoming, check-in and check-out • Making reservations at the desk • Telephone service and wake-up calls • Cashiering (accepting all kind of payments)

Responsibilities: • Planned and coordinated the delivery of friendly and excellent customer services to guests • To assist the clients with hotel check-ins / check-outs, airline bookings and reconfirmations • Managed guest complaints to retain satisfaction level of the guests at a high level