- Assistance to develop and implement a customer service policy for an entire department; - Training of staff to deliver a high standard of customer service; - Supervision of a day-to-day operation of the Front Desk Agents and provide them with any assistance that they may require; - Resolving guests complaints/requests and liaise with the department concerned to ensure immediately follow up; - Dealing with customer complaints and comments;; - Monthly/Annual reports for Guest Feedbacks; - Welcoming guests to the hotel in a polite, friendly and helpful manner; - Provision of smooth check in/check out of the customers; - Preparation of all needed documents (registration forms, key cards, welcome folders, etc.) prior to arrival of guests to facilitate check-in; - Dealing with late arrivals and assisting with early check-outs; - Dealing with and resolving customer complaints; - Taking payment from guests in the form of cash or credit cards; - Communicating courteously with customers by telephone, email, letter and face to face; - Answering telephone inquiries promptly & professionally & transferring calls on; - Checking for and coordinating requirements like check-in venue, individual/group welcome drinks, conference kits, rooming list, amenities.

- Assistance to develop and implement a customer service policy for an entire department; - Training of staff to deliver a high standard of customer service; - Supervision of a day-to-day operation of the Front Desk Agents and provide them with any assistance that they may require; - Resolving guests complaints/requests and liaise with the department concerned to ensure immediately follow up; - Dealing with customer complaints and comments;; - Monthly/Annual reports for Guest Feedbacks; - Welcoming guests to the hotel in a polite, friendly and helpful manner; - Provision of smooth check in/check out of the customers; - Preparation of all needed documents (registration forms, key cards, welcome folders, etc.) prior to arrival of guests to facilitate check-in; - Dealing with late arrivals and assisting with early check-outs; - Dealing with and resolving customer complaints; - Taking payment from guests in the form of cash or credit cards; - Communicating courteously with customers by telephone, email, letter and face to face; - Answering telephone inquiries promptly & professionally & transferring calls on; - Checking for and coordinating requirements like check-in venue, individual/group.

- Concurrent service with HR specialist’s and office-manager’s duties; - Translation of incoming and outgoing correspondence (from English to Russian and vice-versa);

- Preparation and translation of reports and other documents (from English to Russian and vice versa); - Translation of incoming and outgoing correspondence (from English to Russian and vice versa); - Interpreting at meetings/inspections of site (from English to Russian and vice versa); - Translation from and to Kazakh when required.

- Translation of reports, Decisions of Dispute Board, Bidding Documents and other documents (from English to Russian and vice versa); - Translation and registration of incoming and outgoing correspondence (from English to Russian and vice versa); - Interpreting at meetings (from English to Russian and vice versa); - Translation from and to Kazakh when required; - Visa and Work permit processing.

- Assistance to develop and implement a customer service policy for an entire department; - Training of staff to deliver a high standard of customer service; - Supervision of a day-to-day operation of the Front Desk Agents and provide them with any assistance that they may require; - Resolving guests complaints/requests and liaise with the department concerned to ensure immediately follow up; - Dealing with customer complaints and comments;; - Monthly/Annual reports for Guest Feedbacks; - Welcoming guests to the hotel in a polite, friendly and helpful manner; - Provision of smooth check in/check out of the customers; - Preparation of all needed documents (registration forms, key cards, welcome folders, etc.) prior to arrival of guests to facilitate check-in; - Dealing with late arrivals and assisting with early check-outs; - Dealing with and resolving customer complaints; - Taking payment from guests in the form of cash or credit cards; - Communicating courteously with customers by telephone, email, letter and face to face; - Answering telephone inquiries promptly & professionally & transferring calls on; - Checking for and coordinating requirements like check-in venue, individual/group welcome drinks, conference kits, rooming list, amenities, and signage. - Coordination with Transportation Captain and airport desk to ensure timely pick-up and drop-off of guests.

- Organization of airport pick-ups and drop-offs; - Organization of taxi service of the hotel.

Translation of contracts, incoming-outgoing documents and letters, medical prescriptions, etc.