* Preopening and opening of the first five-stars resort hotel in Kazakhstan. ; * Staff hiring and full educational and training process, ensuring staff's knowledge of hotel services, features, and amenities. ; * Participation in pre-installation and installation process of Fidelio v. 8 Suite PMS system, hotel CRM system, etc. ; * Rooms and public areas snagging process and handover responsibilities. ; * Managing the Reservation, Reception, Guest Relation, Bell Staff, Night Manager, Switchboard, One Touch Service, Rixy Kids Club and Entertainment Centre. ; * Supervising 24 hours 7 days per week Front Office department operation, night audit operations and assigned staff, including hiring, training, evaluating performance and scheduling work. ; * Monitoring all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation and room inventory controls. ; * Checking and ensuring that all billing operations are done properly and in time manner. ; * Performing day to day running of Reception, ensuring check in and check outs run smoothly and in accordance to the Hotel standards. ; * Responsible for the maintenance and control of the hotel's room inventory. ; * Managing customer service and guest satisfaction standards, handling customer service issues. ; * Accommodating all guest requests in an accurate and efficient manner. ; * Responding to a wide range of guest requests and promote hotel facilities ; * Performing daily room and property inspections to ensure that hotel services are provided at the relevant level. ; * Assisting the Front Office staff whenever necessary in performing all job functions. ; * Performing weekly Manager on Duty responsibilities. ; * Participating in development and further promotion of the hotel loyalty program - Global Hotel Alliance Discovery. ; * Managing Rixy Kids Club, preparing special educational and entertainment concept of Kids Club in resort hotel. ; * Forecasting and budgeting Front Office department profits and expenses for month, quarter and year periods. ; * Participating in creation of hotel budget for upcoming year. ; * Preparing and developing Front Office staff stimulation programs. ; * Staff training and following fire and work safety regulations. ; * Full responsibility for all day-to-day hotel operations during the absence of Hotel Manager and/or Operations Manager. ;

* Managed the Reservation, Reception, Guest Relation, Bell Staff, Housekeeping, Laundry and Health Club ; * Managed the Reception team to ensure that our guests received exceptional service and want to return. ; * Ensured all guest requests were dealt with efficiently. ; * Supervise continuous 7 day/week, 24 hour front office operation, night audit and housekeeping operations and assigned staff, including hiring, training, evaluating performance and scheduling work. ; * Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation and room inventory controls. ; * Formulate budgets and prepare monthly revenue/expense forecasts. ; * Maintain customer service/satisfaction standards; handle customer service issues; process refunds. ; * Maintain and operate all computer equipment. ; * Train Hotel Administration students in classes pertaining to Front Office Operations and Hotel Intern positions. ; * Be responsible for Life-Safety Code compliance. ; * Work closely as liaison with internal sales account executive. * Perform daily room and property inspections. ; * Perform other related duties, as assigned * Performed day to day running of Reception, ensuring check in and check outs ran smoothly and to Hotels standards. ; * Ensured all billing procedures were followed correctly and accurately at all times. ; * Ensured Early and Late Shift procedures were followed correctly and accurately at all times. ; * Ensured all reservations were taken correctly to the Hotel standards, and inputted accurately. ; * Maximized sales by ensuring whole team was aware of "Best Available Rate", and associated sales targets. ; * Answered hotel switchboard and ensured that all queries were actioned or passed onto the relevant person in the Hotel. ; * Responsible for ensuring the Night Auditor/Manager shifts were covered at all times. ; * Performed training and management of the Reception and Nights team. ;

* Draw up budget, perform sales plan and implement the activities in this direction. ; * Ensured income/expense distribution by providing control under the budget. ; * Keeping the operational budget under control. ; * Performed the services provided within the life style department. ; * Established good relations with the members and guests. ; * Following the innovations, inform the management in this respect and when necessary, suggest new arrangements within the department. ; * Brought department to the leading position among the other sport centers through high quality services and activities. ; * Established necessary controls in relation to the accounting and sales. ; * Providing necessary training to the personnel about their assignments. * Given training and motivate the personnel. * Holding L/S developing personnel meeting. * Making certain that the personnel treat the guests kindly and provide professional service. ;

* Starting from Administrator of Reception Department, was promoted to Shift leader, further Manager Assistant of Front Office department, Acting Front Office Manager. * Duties: supervision over the Reception, Concierge, Telephone Operators, Business Center Administrators, drivers, supervision of guest's payment for their accommodation, accommodation and check out of guests, writing plan of work for concierges, reception, keeping the records of staff attendance, preparing reports for OVIR, responsible for providing guests with all necessary utensils, participation in staff meeting, providing the front desk staffs with the necessary equipment and office supply, training of staff. * Assisting the Front Office Manager in preparation of the Department Budget. * Controlling the distribution of daily arrival/departure lists to the necessary departments. ; * Ensured necessary room blocking. * Control arrival/departure lists and future reservations. ; * Control the fulfillment of special requests in the reservation forms. ; * Ensure immediate evaluation and resolution of guest requests and complaints in his department. ; * Trainer of Front Office Department ; * Ensure preparation of all forecasts, determine the guest profile to bring the optimum profitability conforming to the budget targets through taking into consideration the seasonal, political, economical and social events and occupancy rates of the hotel with respect to the recent years, submit these reports to the Front Office Manager. ; * Establish daily and hourly Yield Management applications to maximize daily occupancy rate and rooms revenues, ensure the practice of these applications and control the results. ; * Control all reports produced in the Front Office and ensure timely distribution of these reports. ; * Ensure the fulfillment of the VIP guest services conforming to the instructions stated in the procedure. ; * Follow the planning related to reservations, ensure the pursuance of deposits and establish coordination with the accounting department. ; * Ensure flaw-proof coordination between the Front Office and the Housekeeping departments. ; * Perform room controls. ; * Fulfill the other tasks to be assigned by the Front Office Manager. ;

* Organizing the trips for tourists to see the sights in Uzbek towns ; * Providing them with visa and transport, including air - tickets ; * Coordinating the tourists groups and supervision of work of subordinated personnel. ; * All kinds of reports to corresponding official bodies ;

* Proceeding company's correspondence (incoming/outgoing). ; * Registration of orders, vacations, field trips. ; * Other functions according to the request of the company's director, including logistics for the office. ;