Full strategic and operational oversight of IT functions across all CIS countries, including: - Comprehensive management and coordination of IT operations in a multinational environment, ensuring high availability, fault tolerance, and uninterrupted delivery of IT services across the entire regional footprint; - Accountability for adherence to global IT standards and corporate policies, while ensuring compliance with local legal, regulatory, and business-specific requirements in each country within the region; - Development and execution of a regional IT strategy, encompassing digital initiatives, process standardization, technology implementation, and optimization of existing solutions; - Centralized budgeting and financial planning, including cost control, expense optimization, and increasing ROI on IT infrastructure investments; - Establishment and oversight of a technical support and service delivery framework, including Service Desk operations and end-to-end management of incidents, problems, and changes; - Leadership of a geographically dispersed team of internal and external IT professionals, including recruitment, coordination, performance management, and fostering effective communication between headquarters and regional offices; - Vendor and contractor management, including procurement processes, tendering, contract negotiation and administration, performance evaluation, and enforcement of contractual obligations for hardware, software, and IT services; - Active participation in strategic business planning through the implementation of advanced technologies, enhancement of information security, and development of digital maturity across CIS operations.

- Budget Management: Expertise in planning and controlling expenses for IT materials and equipment, ensuring efficient resource allocation and adherence to financial limits. - Network Equipment Administration: Proficient in managing HPE Aruba switches and configuring VPN tunnels on MikroTik devices to enhance network security and connectivity. - Server and Wireless Network Support: Experienced in administering Unifi Controller servers and maintaining wireless networks with over 60 access points, providing reliable and stable connectivity. - VoIP Administration: Skilled in configuring and supporting Grandstream VoIP gateways, ensuring effective corporate communication systems. - File and Email Management: Competent in using Citrix Files for cloud file management and administering corporate email systems, enabling secure and organized communication. - Employee Training: Conducted training sessions on email security and protection against phishing and other cyber threats, increasing staff awareness and workplace security. - Inventory and Asset Depreciation Management: Maintained accurate records of IT inventory and monitored equipment depreciation for optimal resource usage and replacement planning. - Access Control System Support: Organized and maintained physical Access Control Systems (ACS) to secure office premises and company assets. - CCTV System Support: Ensured the functionality and security of CCTV surveillance systems, supporting effective monitoring and incident prevention.

- User Support (Help Desk): Provided first- and second-level technical support, assisting employees with software and hardware issues. - Software Installation and Updates: Installed, configured, and updated office applications, antivirus software, and other essential programs. - Microsoft 365 / Outlook Administration: Configured email clients, managed user accounts, resolved synchronization and delivery issues. - Peripheral Device Support: Maintained and repaired office equipment such as Canon printers and scanners, ensuring minimal downtime. - Network Connectivity: Set up workstations, connected users to local networks, printers, and shared folders. - Documentation: Maintained technical documentation, inventory records, and created step-by-step user guides and IT manuals. - Hardware Maintenance: Diagnosed and replaced PC and laptop components such as hard drives, RAM, and power supplies. - Access and Permissions Setup: Managed user accounts and configured access rights to network resources and email systems.

- Hardware Support: Ensured stable operation of over 100 workstations and Unifi Controller servers, managing infrastructure with 78 Wi-Fi access points. - Network Equipment Configuration: Hands-on experience with HPE Aruba switches, including configuration via CLI access. - TV Installation and Support: Set up and provided technical support for 250–300 television units within the corporate environment. - Planning and Procurement: Effectively managed the IT budget and procurement processes to optimize costs and improve operational efficiency. - Basic VMware Knowledge: Fundamental understanding and hands-on experience with the VMware virtualization platform. - VoIP Configuration: Configured and maintained Grandstream VoIP gateways, ensuring stable corporate telephony operations.

- Troubleshooting: Efficiently diagnosed and resolved hardware and software issues, minimizing downtime. - Data Backup: Configured and managed backup processes to safeguard critical information. - Hardware Support: Maintained smooth operation of over 100 computers and office peripheral equipment. - Network Protocols: Experience with DNS and DHCP for managing and maintaining network resources. - CCTV Systems: Installed, configured, and supported surveillance systems to ensure facility security. - Traffic Management: Optimized network traffic and managed bandwidth for efficient data flow. - Fiber Optic Technologies: Knowledge and practical experience with fiber optic networks, including setup and maintenance. - Operating Systems: Proficient in Windows 10, Windows 7, and Windows Server 2016. - Office Equipment Repair: Performed routine maintenance and minor repairs on printers, multifunction devices, and scanners. - Asset Management: Maintained inventory records and assisted in planning procurement of office equipment.

- Conference Support: Provided technical assistance for corporate events and video conferences. - CCTV Installation and Configuration: Set up both IP and analog surveillance systems to ensure facility security. - Software Installation and Support: Installed and configured banking software and office applications on user workstations. - Network Infrastructure Installation: Executed underground, aerial, and internal network cabling and infrastructure deployment. - Government Reporting Support: Assisted in preparing and submitting official reports to government authorities. - Network Stability Maintenance: Ensured reliable performance of the corporate network infrastructure. - Troubleshooting: Diagnosed and resolved software and hardware issues to minimize system downtime. - Low-Voltage System Installation: Installed and supported low-voltage systems in office environments. - Staff Training: Delivered IT training sessions and one-on-one consultations for employees. - Remote Support: Provided fast and efficient technical support to remote and off-site users. - Vehicle GPS Installation: Configured and maintained GPS systems for company vehicles. - Active Directory User Management: Managed user accounts and access permissions within Active Directory.