– Provide strategic and operational leadership simultaneously across two upscale branded properties within one of Central Asia's flagship tourism complexes. – Drive luxury service standards and brand positioning for both Minyoun-flagged hotels, elevating guest satisfaction scores across all touchpoints. – Hold full P&L accountability for both properties — budgeting, revenue optimization, and cost control. – Lead and develop a cross-functional executive team; implemented structured succession planning and performance management framework. – Ensure asset protection and preventive maintenance compliance with international hospitality standards. – Manage owner and key stakeholder relationships including regular reporting to the Group's leadership.

– Reported directly to Cluster General Manager and Owner; accountable for full hotel operations. – Achieved P&L targets consistently year-on-year; led budget planning, forecasting, and cost optimization. – Recruited, trained and developed all hotel staff, building a service culture aligned with Hilton brand standards. – Managed building maintenance and ensured full compliance with brand quality assurance frameworks. – Elected Chairman of the Sectoral Council on Tourism, Turkistan Region (Dec 2024) and Member of Regional Council (Jan 2025) — a testament to recognized industry leadership.

- Pre-opening and opening stage; - The main aim was to prepare the building along with all necessary equipment and trained staff for the SCO 2022 Summit in very short period. To hold this governmental and international important event on very high level and to provide the exclusive service to all VVIP and other Guests. - Reporting to General Director and Owner; - Managing Team of 137 people; - Responsible for procurement of all necessary goods; - Monitoring departmental costs and implementing cost saving measures; - Recruiting, training, coaching, developing employees and ensuring thorough product knowledge of all services; - Responsible for budgeting revenues and costs; - Identifying and monitoring the performance of competitors in the market place; - Maintaining strong and cordial relationships with corporate customers as well as with all governmental decision makers on all levels; - Responsible for the quality of all Marketing materials and promotions such as printing and advertising materials, seasonal and online promotions.

- Reporting to the General Director; - Managing Team of 97 employees; - Reponsible for all operational processes in the Company such as procurement and store, contracting, staff recruiting and developing, organisation strong corporate behavior in the Company and etc.; - Organizing and providing events in the luxury residences for official and non-official meetings of the TOP VIP persons of the country and foreign visitors.

Pre-opening/Opening of the luxury residences for official and non-official meetings of the TOP VIP persons of the country and foreign visitors.

- Reporting to General Manager; - Managing Team of 55 people; in charge of Front Office, Reservations, Health Club, Housekeeping, Laundry, Food and Beverage (Restaurant, Bar, Room Service), Kitchen and Sales and Marketing Departments; - Ensuring that all hotel Rooms Division and F&B standards are adhered to and delivered; - Conducting daily pre-shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed; - Ensuring that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities; - Ensuring that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security; - Implementing guest recognition programs and maintaining guests’ database. - Maximizing Health Club memberships selling through setting special rates strategy. - Monitoring departmental costs and implementing cost saving measures. - Recruiting, selecting and developing Rooms Division, F&B and Sales employees. - Controlling and supporting communication and work between all operational and non-operational departments. - Developing and implementing employees’ incentive programs and initiatives. - Training, coaching, developing Rooms Division, F&B and Sales employees and ensuring thorough product knowledge of all hotel services. - Managing Sales and Marketing Team. - Responsible for achieving the budgeted figures in all revenue centers (Rooms, F&B and Other revenue). - Responsible for the Revenue Management. - Managing the Rooms, F&B and Other hotel facilities’ sales strategy on daily, weekly and monthly meetings. - Responsible for budgeting the rooms and F&B revenues and costs. - Identifying and monitoring the performance of competitors in the market place; - Maintaining strong and cordial relationships with corporate customers, bookers, corporate decision makers and head of companies. - Controlling the Sales and Marketing operations, focusing on the Sales Executives’ sales calls, meetings, mailings, corporate relationships; - Responsible for the quality of all Marketing materials and promotions such as printing and advertising materials, seasonal and online promotions.

- Reporting to General Manager; - Managing Team of 19 people; in charge of Reception, Guest Relations, Communication Center, Concierge, Bell Desk, Business Center and Health Club; - Ensuring that all hotel Rooms Division standards are adhered to and delivered; - Conducting daily pre-shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed; - Ensuring that the cashiering procedures are strictly adhered to; - Ensuring that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities; - Ensuring that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security; - Implementing guest recognition programs and maintaining guests’ database; - Maximizing room sales through setting rate of the day; - Taking an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counseling and truthful, diplomatic feedback; - Making all administration responsibilities as Front Office Manager (checking the Daily Logbook and Shift Check List, Attending Shift Handover sessions, updating the Departmental operations Manual, submitting all guest/staff incident reports, working on the Rooms Business Plan and etc.); - Monitoring departmental costs and implementing cost saving measures. - Recruiting, selecting and developing Front Office and Health Club employees; - Controlling and supporting communication and work between Front Office, Health Club and other departments of the hotel; - Developing and implementing employees’ incentive programs and initiatives; - Developing and implementing employees’ developments plans based on annual performance appraisals; - Training, coaching, developing front office and health club employees and ensuring thorough product knowledge of all hotel services.

- Reporting to General Manager; - Managing Team of 30 people; in charge of Reception, Guest Relations, Communication Center, Concierge, Bell Desk, and Business Center; - Ensuring that all hotel Rooms Division standards are adhered to and delivered; - Conducting daily pre-shift briefings to employees on rooms occupancy, arrival & departures, functions / event and special attention that is needed; - Ensuring that the cashiering procedures are strictly adhered to; - Ensuring that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities; - Ensuring that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security; - Implementing guest recognition programs and maintaining guests’ database; - Maximizing room sales through setting rate of the day; - Taking an active involvement in the Welfare, Safety, Development and well being of employees providing advice, counseling and truthful, diplomatic feedback; - Making all administration responsibilities as Front Office Manager (checking the Daily Logbook and Shift Check List, Attending Shift Handover sessions, updating the Departmental operations Manual, submitting all guest/staff incident reports, working on the Rooms Business Plan and etc.); - Monitoring departmental costs and implementing cost saving measures. - Recruiting, selecting and developing Front Office employees; - Controlling and supporting communication and work between Front Office and other departments of the hotel; - Developing and implementing employees’ incentive programs and initiatives; - Developing and implementing front office employees’ developments plans based on annual performance appraisals; - Training, coaching, developing front office employees and ensuring thorough product knowledge of all hotel services.

- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. - Prepare correspondence to customers, internal booking reports and file maintenance. - Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required. - Work with other departments within the hotel to provide quality service to customers. - Develop/maintain knowledge of market trends, competition and customers.

- Establishing and operating the Five Star Hotel in Almaty; - Implementation, application and development of five-star hotel standards in Almaty; - Establish and implement procedures for administration of the Front Office Department; - Defining the areas of interaction of the Front Office Department with other departments in the whole hotel; - Recruitment; - The development of personal and career growth of staff, training, establishment and strengthening of the corporate spirit; - System Administration; - Organizing the transfers, meet the Travel needs of the guests - Perform complex duties at the position of duty manager in a five-star hotel; - Was a responsible person for the job, operation and development of all divisions of the Front Office Department;

- Overall supervision and planning of the Front Office Department in FO manager’s absence; - Handling the Financial part for the Front Office Department - Contacts with companies and travel agencies; - Making promotion for all hotel services and facilities; - Management and control on individual and group reservation; - Responsible for greeting guests and check- in and check-out of them; - Distributing faxes, mail and telephone messages to appropriate people; - Performing the Night Audit; - Translating business documents