Provide technical expertise and consulting to the sales team, clients, designers, and installation contractors at the pre-sales stage. Participate in the preparation of tender documentation and technical specifications. Conduct product demonstrations and technical presentations for clients and partners. Develop and implement technical solutions and recommendations for optimal equipment selection based on project requirements. Support the engineering design process by ensuring equipment compatibility and compliance with project standards. Pre-Sales Support: Coordinate with R&D and product teams regarding product customization and local adaptation. After-Sales Service Management: Oversee the full cycle of after-sales service, including equipment commissioning, warranty, and post-warranty support. Manage service contracts and outsourcing service partners to ensure high-quality customer support across all regions. Supervise acceptance, installation, and commissioning of equipment at project sites. Organize and monitor preventive and corrective maintenance schedules. Develop and implement service standards, KPIs, and customer satisfaction metrics. Handle warranty claims and ensure timely resolution of technical issues. Manage spare parts warehouse, logistics, and stock optimization. Develop and deliver training programs for service engineers, installation teams, and partners. Lead the implementation of service digitalization initiatives (e.g., CRM and dispatching systems). Team & Operations: Lead and develop a team of in-house and outsourced service engineers. Establish performance evaluation systems and continuous professional development programs. Cooperate closely with sales, logistics, and product management departments to ensure seamless customer experience. Prepare technical reports, service analytics, and improvement proposals for management.

Diagnostics, troubleshooting, service, maintenance, engine repair, control unit repair, and hydraulic equipment repair and maintenance. Sales of spare parts and attachments. Supply of new equipment, installation, and commissioning. Preparation of commercial proposals and tender documentation. Customs clearance with preparation of all necessary documentation. Maintaining existing customers and attracting new ones. Sales of spare parts and equipment for various brands of special equipment. Purchasing fuel and lubricants and related products on the local market for customer maintenance. Drafting service and spare parts contracts. Searching for innovations in occupational safety for warehouse equipment. Purchasing spare parts from foreign equipment manufacturers for delivery to the Republic of Kazakhstan. Organizing transportation for the transportation of equipment and spare parts within the Republic of Kazakhstan and abroad.

Installation of equipment for processing, filling, labeling, packaging, and palletizing from various manufacturers. Preparation of documentation for completed work, testing of electrical installations, preparation of technical documentation (short-circuit currents, insulation resistance, signal level). Ability to read schematics and plans of varying complexity. Extensive work experience. Experienced on business trips around the world: Germany, Georgia, Macedonia, Russia, Uzbekistan, Kazakhstan, Azerbaijan, Turkmenistan, China, Morocco. Ability to manage electrical equipment installation projects from scratch to completion. Extensive experience working in a team.