Creating a marketing strategy, conducting competitior analysis, increasing sales and hotel occupancy.

• Organization of selection, hiring, and adaptation of staff for various hotel departments, including reception, F&B department, and housekeeping. • Analysis of resumes, conducting interviews with suitable candidates, checking recommendations and testing the skills of applicants. • Conducting individual and group interviews with potential employees, assessing their professional and personal qualities, selecting the most suitable candidates for vacancies. • Monitoring the psychological climate in the team, identifying and resolving conflict situations, conducting surveys and questionnaires of employees, analyzing the level of satisfaction. • Organization of team buildings and corporate events for hotel employees, development of event scenarios.

• Registration and confirmation of guest bookings, accepted payments, and provided information about hotel services. • Carried out check-in and check-out processes for guests, issued invoices, and issued invoices . • Created daily reports on room occupancy, revenue, expenses, and other key hotel performance indicators. • Worked with “Edelweiss”, “Servio”, “R-keeper”, IIKO, 1C programs for effective management of operational aspects. • Resolved guest requests and complaints, providing customer-oriented service to increase guest satisfaction and loyalty. • Conducted telephone negotiations and other correspondence, ensuring accurate and timely communication with guests, colleagues, and partners.

Accompanied visitors to the exhibition, providing interesting and useful information about the participating countries of the EXPO pavilion in English and Russian.

• Advised customers on the range of products, provided assistance in selection and purchase processing. • Increased sales using cross-selling and up-selling techniques, offered additional products to achieve sales targets.