Responsibilities: - Conduct AML/KYC investigations, transaction monitoring, and risk assessments to detect suspicious activity. - Review customer profiles, source of funds, and behavioral patterns to ensure compliance with internal policies and regulatory requirements. - Escalate and document potential financial crime cases, prepare SAR/STR reports where applicable. - Perform enhanced due diligence (EDD) on high-risk customers and complex cases. - Collaborate with cross-functional teams (Fraud, Risk, Support) to resolve compliance alerts and minimize exposure. - Maintain accurate case documentation and ensure audit-ready records. Achievements: - Consistently improved QA and KPI performance through increased accuracy and attention to detail in investigations. - Handled high volumes of alerts and complex cases while maintaining compliance standards and deadlines. - Contributed to risk mitigation by identifying suspicious patterns and preventing potential financial crime activities. - Recognized for strong analytical skills, structured case handling, and clear reporting.

- Managed user interactions and provided customer support. - Assisted in troubleshooting and resolving technical problems - Conducted KYC/KYB verification processes. - Imposed and lifted account restrictions as necessary. - Investigated P2P order cases. - Conducted thorough investigations of Pay, on-chain, and off-chain transactions. - Composed and processed EDD requests.

- Planned and organized the semester schedule for all university schools. - Developed and managed the university's academic and exam schedules. - Oversaw the allocation and management of university classrooms and facilities. - Coordinated and organized university events. - Conducted deep data analytics for academic and administrative purposes. - Collaborated with the Ministry of Education to ensure compliance and alignment with educational standards. - Worked closely with the IT department to enhance and improve the scheduling system.

- Coordinated various projects in alignment with the company's mission. - Liaised with experts involved in the projects, ensuring seamless communication and collaboration. - Participated in negotiations and organized subsequent communications with partners and contractors. - Conducted searches for new partners and established initial contacts. - Monitored ongoing processes and continuously sought to improve work processes for better efficiency.

- Facilitated holiday bookings and responded to product and service inquiries for SCICOM members and customers. - Engaged with members in a friendly and professional manner, effectively turning challenging situations into positive experiences. - Consistently demonstrated exceptional service, leading to recognition as the Top Performer for 2014.

- Assisted prospective students in identifying and selecting suitable universities abroad. - Collected and organized all necessary documentation for applications. - Facilitated the visa application process. - Provided airport reception and comprehensive support throughout the student's transition.