-Employee Records & Administration Maintain and update employee files (digital or physical) Ensure records are accurate and confidential Track employee attendance, leave, and personal data Prepare HR documents (letters, contracts, policies) -Payroll & Benefits Support Assist with payroll data (hours worked, absences, bonuses) Help employees enroll in benefits (insurance, leave programs) Answer basic questions about compensation and benefits -HR Compliance & Policies Ensure company policies follow labor laws and regulations Help with audits and compliance reporting Track mandatory trainings and certifications -Employee Relations Act as a point of contact for employee questions Help resolve minor workplace issues Support engagement initiatives (events, surveys) -Coordination & Reporting Schedule meetings, training sessions, and HR events Prepare HR reports (headcount) Support HR projects and process improvements

The HR and General Services Officer is responsible for supporting the organization in all HR functions and general administrative services, ensuring a well-managed work environment and smooth operational support for all departments. Key Responsibilities: 1. Human Resources Duties: Assist with recruitment, onboarding, and employee documentation Maintain and update employee records (physical and digital) Support payroll and benefits administration Monitor staff attendance and leave records Assist in organizing staff training, workshops, and evaluations Ensure compliance with labor laws and internal HR policies Support performance management and employee engagement activities 2. General Services Duties: Manage office maintenance, cleaning, and repair schedules Ensure timely procurement of office supplies and consumables Oversee transport arrangements and vehicle usage logs Supervise office security and health & safety procedures Liaise with external vendors and service providers Organize logistics for meetings, events, and staff travel Maintain asset inventory and office equipment

- Coordination of the work of the project team and work processes. Responsible for the successful maintenance of the project in accordance with the terms of the contract and the requirements of the Client. - Monitors all work processes, including but not limited to: proper organization of staff mobilization, collection of documents necessary for concluding an employment contract, obtaining work permits, timely registration of admission, transfer and dismissal of employees, publication of employment contracts, additional agreements, orders, job descriptions and other established personnel documentation, organization of briefing for employees the work of employees and introductory instruction on TB, familiarization of employees with all policies, procedures, instructions and rules of the Company, formation and proper management of personal files of employees, timely passage of periodic medical examinations, organization of compulsory and voluntary insurance and timely release, change of personal data of employees, organization of business trips, accounting of working hours (timesheets), correct and timely entry and updating of employee data and data related to the contract in the system, timely action in case of non-compliance by employees Company policies, procedures, instructions and rules and violations of labor discipline, the process of obtaining/extending permits and visas and arranging travel and accommodation for employees. - Provides full knowledge and understanding of the contract; work with contract documentation (invoices, Applications, etc.). - Ensures effective interaction of the project team with all involved departments and employees; - Maintains constant communication with employees and the Client, resolves all issues that arise for the quality performance of work on the project. - Provides reports on established forms and deadlines and on requests. - Coordinates the necessary work issues, brings to the attention of Management about problematic/unresolved issues and identified inconsistencies and suggests solutions. - Provides assistance and support to employees, advises, trains, mentors, distributes responsibilities in the project group; helps maintain good relationships and adapt new employees. - Participates in the work on the selection, selection and placement of personnel in the project group. - Participates in determining the responsibilities, goals and content of work for each employee of the project team. - Constantly improve their skills, professional and personal development skills, and offer ideas to improve the workflow. - Comply with the Company's requirements related to confidentiality and protection of personal data. - And also performs other duties on behalf of the Management.

Working with the 1C program to fill employee data, exporting different staff reports Registration of admission, transfer, dismissal, provision of annual and other holidays to employees in accordance with the labor legislation of the Republic of Kazakhstan and the internal regulations of the company. Reducing in staffing levels in accordance with the labor legislation of the Republic of Kazakhstan Opening and issuing passes to employees, if necessary, to replace them and issue duplicates Control over the state of personal records of employees, if necessary duplication. Record keeping of working: temporarily, under labor agreements, part-time and on leave for caring for minor children. Issuance of necessary certificates to employees, certified copies of their workbooks. Organization of training in APEC/NSS Training Centres for employees.