To ensure the smooth and efficient operation of the entire department of Rooms and all related with Guest Services, achieving maximum sales and guest satisfaction and adhering to the Wyndham Worldwide Guests Expectations Standards and the standards of service required by the Hotel. Main Duties: 1. To ensure through effective supervision that all services offered in the Rooms Division are always available, and are carried out with the utmost efficiency and courtesy as per the Rooms Division Departmental Operations Manual. 2. To represent the Rooms Division Department on the Hotel’s Executive Committee. 3. To liase closely with the Front Office Department to ensure the proper market mix to achieve maximum room revenue. 4. To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development. 5. To ensure that each Head of Department plans and implements effective training programs for their respective employee’s conjunction with the Training Manager and Departmental Trainers. 6. To meet with Departmental Trainers and the Training Manager to discuss the training requirements and shortcomings. 7. To ensure that each Head of Department maximizes productivity and morale within their respective Department, and that they consistently maintain discipline, following hotel guidelines and local legislation. 8. To conduct Head of Departments’ evaluations, to review their general performance, discuss existing performance and are of improvement. 9. To interview new potential employees in liaison with the Personnel and Training Department. 10. To supervise Departmental Orientation Programs for new Heads of Department and Supervisors, to make sure that they understand the policy and procedures of the Hotel. 11. To maintain all hotel records and forms as prescribed by local management and policies. 12. To ensure that all Departmental reports and correspondences are completed punctually and accurately. 13. To attend the meetings and briefings laid down by the Hotel’s Management and other Departments of the Hotel. 14. To set in close conjunction with each Head of Department, an annual operating budget which will form part of the business plan. 15. To monitor all costs and recommend/institute measure to control them in accordance with the annual budgets. 16. To set and control with the General Manager, Assistant Director of Finance and Human Resources Manager, any incentive schemes for Rooms Division employees. 17. To ensure that the Department’s operational budget is in line, and that all costs are strictly controlled. 18. To plan and implement effective upselling activities to ensure maximum revenue. 19. To attend promotional functions as appropriate. 20. To entertain regular and potential clients.

To be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. To be responsible for performing the following tasks to the highiest standards. • Consistently offer professional, friendly and engaging service. • Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in his absence. • Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals. • Oversee the operations functions of the hotel. • Respond to audits that are completed by the company to ensure continual improvement is achieved. • Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations. • Comply and exceed hotel and company Service Standards. • Ensure that costs are controlled throughout the operational department and results are analyzed regularly to highlight problem areas and take appropriate action. • Manage and develop the Heads of Departments to ensure career progression and effective succession planning within the hotel and company. • Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction. • Hold regular briefing and communication meetings with the HOD team. • Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation. • Assist in the preparation, presentation and subsequent achievement of the hotel’s annual Operational Budget and Marketing & Sales Plan. • Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate. • Ensure full compliance to Hotel operating controls. • Actively involved in the recruitment process of leadership positions within the operating departments. • Follow department policies, procedures and service standard. • Follow all safety policies. • Other duties as assigned.

To be responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. Work Very closely with the hotel owners and other share holders. Responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience. Require to manage between profitability and guest satisfaction measures.

To ensure the smooth and efficient operation of the entire department of Rooms and all related with Guest Services, achieving maximum sales and guest satisfaction and adhering to the Wyndham Worldwide Guests Expectations Standards and the standards of service required by the Hotel. Main Duties: 1. To ensure through effective supervision that all services offered in the Rooms Division are always available, and are carried out with the utmost efficiency and courtesy as per the Rooms Division Departmental Operations Manual. 2. To represent the Rooms Division Department on the Hotel’s Executive Committee. 3. To liase closely with the Front Office Department to ensure the proper market mix to achieve maximum room revenue. 4. To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development. 5. To ensure that each Head of Department plans and implements effective training programs for their respective employee’s conjunction with the Training Manager and Departmental Trainers. 6. To meet with Departmental Trainers and the Training Manager to discuss the training requirements and shortcomings. 7. To ensure that each Head of Department maximizes productivity and morale within their respective Department, and that they consistently maintain discipline, following hotel guidelines and local legislation. 8. To conduct Head of Departments’ evaluations, to review their general performance, discuss existing performance and are of improvement. 9. To interview new potential employees in liaison with the Personnel and Training Department. 10. To supervise Departmental Orientation Programs for new Heads of Department and Supervisors, to make sure that they understand the policy and procedures of the Hotel. 11. To maintain all hotel records and forms as prescribed by local management and policies. 12. To ensure that all Departmental reports and correspondences are completed punctually and accurately. 13. To attend the meetings and briefings laid down by the Hotel’s Management and other Departments of the Hotel. 14. To set in close conjunction with each Head of Department, an annual operating budget which will form part of the business plan. 15. To monitor all costs and recommend/institute measure to control them in accordance with the annual budgets. 16. To set and control with the General Manager, Assistant Director of Finance and Human Resources Manager, any incentive schemes for Rooms Division employees. 17. To ensure that the Department’s operational budget is in line, and that all costs are strictly controlled. 18. To plan and implement effective upselling activities to ensure maximum revenue. 19. To attend promotional functions as appropriate. 20. To entertain regular and potential clients.

To ensure the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction and adhering to the Hyatt International Guests Expectations Standards and the standards of service required by the Hotel. 1. To constantly strive to please all guests that one may come into contact with during one’s work hours. 2. To ensure through effective supervision that all services offered at the Front Desk, Bell Desk, Reservations, Regency Club, Communication Center and PABX are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manuals. To ensure through effective use of guest profiles records that extra steps are made whenever possible to exceed guest expectations. 3. To ensure that all Front Office Departmental Operations Manuals, Job Descriptions and Employee Specifications are up-to-date. 4. To maintain an atmosphere of tranquillity at the Front Desk, never giving the impression that there is a problem. 5. To establish an efficient method for the co-ordination of all Departments, with particular emphasis on cashiers, credit sales, housekeeping, maintenance and security.

To ensure and control the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction and adhering to Rixos Almaty Guests Expectations Standards and the standards of service required by the Hotel. Responsible for Front Office, Guest Relations department, Fine-Ex operations, Business Center, Bell Desk, Doormen. 1. To constantly strive to please all guests that may come into contact with during one’s working hours. 2. To ensure through effective supervision that all services offered at Front Office, Bell Desk, Doormen, Guest Relations department, Business Center, Fine-Ex operations are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manuals. 3. To ensure through effective use of guest profiles records that extra steps are made whenever possible to exceed guest expectations. 4. To ensure that all Front Office Departmental Operations Manuals, Jobs Descriptions and Employee Specifications are up-to-date. 5. To maintain the atmosphere of tranquillity of the Front Desk, never giving the impression that there is a problem. 6. To establish an efficient method for the co-ordination of all Departments with all emphasis on cashiers, credit sales, housekeeping, maintenance and security. 7. To appraise Front Office employees and create the development plan for the best ones to be promoted. 8. To ensure that rules of occupational safety and health regulations are sustained and train all new comers in the department.

To ensure the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction and adhering to IHG Guests Expectations Standards and the standards of service required by the Hotel. 9. To constantly strive to please all guests that may come into contact with during one’s working hours. 10. To ensure through effective supervision that all services offered at Front Desk, Bell Desk, Reservations, Business Center, Concierge, Club Interconti and PABX are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manuals. 11. To ensure through effective use of guest profiles records that extra steps are made whenever possible to exceed guest expectations. 12. To ensure that all Front Office Departmental Operations Manuals, Jobs Descriptions and Employee Specifications are up-to-date. 13. To maintain the atmosphere of tranquillity of the Front Desk, never giving the impression that there is a problem. 14. To establish an efficient method for the co-ordination of all Departments with all emphasis on cashiers, credit sales, housekeeping, maintenance and security. 15. To appraise Front Office employees and create the development plan for the best ones to be promoted. 16. To ensure that rules of occupational safety and health regulations are sustained and train all new comers in the department.

To ensure the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction and adhering to IHG Guests Expectations Standards and the standards of service required by the Hotel. 1. To constantly strive to please all guests that may come into contact with during one’s working hours. 2. To ensure through effective supervision that all services offered at Front Desk, Bell Desk, Reservations, Communication Center and PABX are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manuals. 3. To ensure through effective use of guest profiles records that extra steps are made whenever possible to exceed guest expectations. 4. To ensure that all Front Office Departmental Operations Manuals, Jobs Descriptions and Employee Specifications are up-to-date. 5. To maintain the atmosphere of tranquillity of the Front Desk, never giving the impression that there is a problem. 6. To establish an efficient method for the co-ordination of all Departments with all emphasis on cashiers, credit sales, housekeeping, maintenance and security. 7. Dealing with the corporate tasks related to the IHG’s standards.

To promote and sell all the facilities available at Hyatt Regency Almaty through a well-defined solicitation program to ensure maximum exposure and sales productivity. 1. To increase the number of customers staying at the hotel by establishing an excellent relationship with a selected number of agencies (clients/prospects) defined as per the sales solicitation program. 2. To achieve a minimum of 15 - 20 direct sales calls a week including visits to the accounts, site inspections, and entertainment in the hotel. 3. To promptly handle, follow-up and secure any lead received by the Banquet or Reservations departments. 4. To update the hotel data-base further to the sales calls with any relevant information (new name/new contact/special request/the follow-up needed / next contact scheduled etc.) 5. To develop specific account strategies with the guidance of the Director of Sales anytime a situation requires it. 6. To present a weekly sales activity report during the weekly sales meetings highlighting new accounts, new requests, new leads etc. 7. To attend any function in the hotel or in the city where the presence of a sales manager is required in Almaty 8. To constantly feed the team with new information, ideas and creative thoughts. 9. To respond to any changes in the departmental function as dictated by the industry, company, or hotel. 10. To attend weekly Revenue Meetings 11. To continually update the Group Report and present this on a weekly basis at an in depth manner 12. Delegate tasks to Sales Executives and Sales Co-ordinator 13. Meet with Director of Sales on a daily Basis and discuss any issues, wins, losses and challenges in the market place 14. To constantly be on the hunt for new account business. 15. To co-ordinate amonst the Sales Executive and Sales co-ordinator, regular visits to the competitor hotel on a daily basis. 16. To ensure that they have presence in the market place. 17. To work closely with the Director of Sales and other members in the Sales and Marketing team on the Business Plan and Work Books. 18. Work with all local travel agencies thus ensuring greater presence in the market place. 19. Work closely with the Marketing Analyst Strategy on analysing data on accounts and in house guests.

To ensure the smooth and efficient operation of the Front Office Department and all related Guest Services, achieving maximum sales and guest satisfaction and adhering to the Hyatt International Guests Expectations Standards and the standards of service required by the Hotel. 1. To constantly strive to please all guests that one may come into contact with during one’s work hours. 2. To ensure through effective supervision that all services offered at the Front Desk, Bell Desk, Reservations, Regency Club, Communication Center and PABX are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manuals. To ensure through effective use of guest profiles records that extra steps are made whenever possible to exceed guest expectations. 3. To ensure that all Front Office Departmental Operations Manuals, Job Descriptions and Employee Specifications are up-to-date. 4. To maintain an atmosphere of tranquillity at the Front Desk, never giving the impression that there is a problem. 5. To establish an efficient method for the co-ordination of all Departments, with particular emphasis on cashiers, credit sales, housekeeping, maintenance and security.