• Manage information technology and computer systems • Plan, organize, control and evaluate IT and electronic data operations • Design, develop, implement and coordinate systems, policies, and procedures • Ensure security of data, network access, and backup systems • Act in alignment with user needs and system functionality to contribute to organizational policy • Identify problematic areas and implement strategic solutions in time • Audit systems and assess their outcomes • Preserve assets, information security and control structures • Handle annual budget and ensure cost effectiveness • Running regular checks on network and data security • Identifying and acting on opportunities to improve and update software and systems • Maintenance of NAS, Servers, Printers • Administration Windows Server 2008 R2, 3CX, Synology, VMWare • Creating and editing websites • Timely backups

• Support of initial customer requests for service. • Onsite support of requests for installation and service. • Installation and inventory of hardware and software. • Provide 1st and 2nd level support including Break/Fix troubleshooting, resolving complex problems to their root cause. • Technical assistance to customers, other IT Teams and Support Team members. • Ensure the Information Protection of our Systems and Data and the Safety of our workplaces and personnel. • Provide consulting service and Support, for Audio/Visual systems in Tengiz (Will be Point of contact for Walls that Talk). • Perform desk-side support service pre-defined/location specific service process. • Perform video conferencing end user support and meeting setup. • Imaging/Re-Imaging end user desktop and laptop machines. • Software installation, configuration, and troubleshooting for end users. • Hardware and Software upgrades. • Performance of IT support duties as defined by the appropriate team lead. • High level of customer focus and strong customer support commitment. • Communication with customers, partners, contractors, and vendors. • Support and assist colleagues; commit to be accountable for overall group success. • Work with other support groups and vendors to provide seamless support to customers. • Work with 3rd level support group to assist with application design/development/upgrade testing and implementation. • Assess and address compliance with applicable IP Policies, Standards and Technical Controls. • Continually keep abreast of and understand IP policies, standards and technical controls and compliance process. Advocate and promote IP awareness and compliance. • Document supported system and application procedures and processes. • Keep abreast of technology changes and operating environment changes to assess potential impact to supported systems and applications and to proactively look for opportunities to improve service and/or reduce costs. • Comply with standards around safety and compliance. • Monitor, analyze and address reliability and performance issues. • Analyze problems, develop creative solutions and assess risks/benefits. • Support, manage, promote and train users on the usage of Video conferencing in Tengiz facilities (Will be Point of contact for Video Conferencing). • Respond promptly to customer problems reported to the IT Help Desk. • Conduct brief end-user training while on support calls, as necessary. • Provides timely & professional quality service to customers. • Respond cooperatively to team members requests for assistance. • Work closely with members of the IT organization to understand and communicate IT directions to clients. • Utilize email & telephone effectively to communicate with team members and customers.

• Installation and adjustment Windows up to 10, Domain, Local Area Network, with group politicians. • Administration Windows Server 2003, Exchange, ISA. Knowledge of reports TCP \IP, Active directories. • Work with the removed offices. Installation of all necessary programs, for trouble-free work of all the personal computer at office. • Installation and maintenance of working capacity of all office equipment (computers, printers, Xerox, scanners, the network equipment). Acting as the first point of contact for all IT & technical queries. • Working within IP network environment, involved in the rollout of software updates and patches. • Communicating with a third-party technical specialist. • Follow PC asset management procedures (inventory, billing, repair/return). • Distribute information on problem resolution techniques to other team members. • Manage all new buildings, containers, so they are ready for staff mobilization from the IT perspective (work closely with Telecoms for handover). • Maintaining a wide range of computer hand ware and software programs. • Support, manage and train new team members. • Communicate professionally with clients, identify the problem, resolve or escalate the problem. • Manning the IT help desk and providing instant solutions to IT issues. • Identifying and solving IT problems and logging them into the relevant databases. • PC installation/reimage/configuration/troubleshooting, customer’s local data migration, customer support: - solving problems with data migration and local drive C clean-up, - additional hardware reinstallation • Administering the IT department’s policies and procedures • Installation and support of telecommunication equipment • Maintaining a log of all problems detected and system backups • Working closely with hardware and software suppliers to resolve operational issues • Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, • Windows Server, Small Business Server 2003/2008, Active Directory and Exchange 2003/2007, Backup and Anti-Virus products, DNS/DHCP, TCP/IP