Responsible for the development of corporate accounts and travel agencies with the goal of maximizing revenue and capturing new business for LOT Polish Airlines. Implementation and monitoring performance goals, creating reports through CRM and presenting findings to Senior Management. Build a strong relationships with team and the customer – delivering value to them. Preparation of reports to in value-based selling, account strategy. Support and guide local TMC, DMC and OTA with new account acquisition activity. Implementation of proactive sales activities. Quarterly prosale plans, working with Incentive agreements for travel trade and corporate clients. Setting up a marketing plan for airline based on Kazakhstan Travel Market.

• Identify and leverage opportunities to promote EY through third party channels and on our own; create and implement marketing campaigns, managing and coordinating Etihad activity and presence at events. • Planning of BTL budget and working with key corporate partners and customers, support and improve loyalty program for customers and agents, CRM; • Working in SAP &Oracle systems, registering new vendors, contracts, setting orders and making payments for office supplies, third party services and all other expenses of the company; • Maintain appropriate stock of collateral, merchandise and gifts, ordering as required allowing for seasonal events, from HO or locally, ensuring that all materials comply with EY brand guideline. • Negotiating pricing agreements with suppliers. Reduced overall spend budget by 20%. • Manage office suppliers, maintaining office supplies, stationery, kitchen supplies at optimal level. Support GM with maintaining statutory documentation and registrations up to date; adhoc support and assistance as required.

• Setting up of the company business in Kazakhstan territory, analyze of competitors sales and distribution channels in the market; • Looking for new potential clients, signing corporate agreements, managing agency commissions, control and implement discount programs for subagents and corporate clients; • Keeping dialogues with Airlines, signing direct sales agreements and negotiations;

• Responsible for the process of settinh up new office in Astana, settling payments between agencies, company clients and Etihad Airways (Aviareps) and for organizing flawless operation of the office; • Preparing financial reports weekly, monthly, quarterly analysis in Office line system; • Manages Branch office budget in KHK, prepares reports of financial operations; • Helping in corporate event organization and management (in-house and external);

• Managing and maintaining the Director’s calendar and schedule • Making arrangements for the Director’s travel • Managing and maintaining the Director’s document libraries and archives • Coordinating arrangements for the Director’s guests • Dealing with the Director’s correspondence, including urgent and diplomatic matters

• Meeting and greeting clients and visitors to the office, Handling incoming / outgoing calls, correspondence and filing, faxing, printing, photocopying, filing and scanning • Setting up and coordinating meetings, video calls and conferences • Translating from Kazakh, Russian and English, typing documents and distributing memos • Supported the company workers and co-ordinating all global travel arrangements including flights, car parking, transportation, car hire, hotel, visas and producing comprehensive travel itineraries • Monitoring and tracking of company cars by GPS • Monitored inventory, office stock and ordered supplies provided monthly reports for HR and accounting departments

*Debtor and Purchase ledger reconciliation *Raising accounts receivable invoices & preparing for payment *Accurately and promptly processing documentation

* Welcoming guests to the hotel in a polite, friendly and helpful manner *Dealing with late arrivals and assisting with early check-outs *Answering telephone inquiries promptly & professionally & transferring calls on *Being a point of contact for guests should they have any queries

*Providing customers a personalised, friendly and efficient cashiering service *Taking payments from customers vis cash, cheques and credit cards *Entering purchases into a cash register then calculating the total purchase price *Responsible for the accurate and timely allocation of cash *In charge of daily cash-book management and also bank recompilations