Key responsibilities: designing training programs, conducting webinars and offline training programs, providing personal coaching and art coaching consultations and psychological support for clients. Participation in art festivals as an organizer and speaker. Conducting transformational games and art coaching classes. Result: over 150 hours of personal coaching experience. Conducted 5 full-format trainings. Developed 3 own training programs.

Key responsibilities: designing HR processes (searching, hiring, adaptation, training, assessment, attestation), automation of HR processes, designing controls and work efficiency systems for administrative staff. Result: Designed HR processes: searching, hiring, internship, adaptation, training, attestation. CRM system implemented: Amo, Alfa. Sales funnel set up. Automated processes: attendance registration, teachers salary calculation, administrative staff bonus calculation. Developed and implemented: administrative staff control and performance system, communication system between employees, system of personnel appraisal (designing sales call scripts, integration of phone system with CRM/ wiretapping), document management system. Conducted trainings on basic sales skills and telephone sales for administrative personnel Created the company’s knowledge base Conducted competitor analysis. Created a separate website for corporate clients. Helped the manager to resolve issues with staff turnover and personnel training. The manager was able to delegate the improved processes to employees, devote more time to business development and have better work life balance. The improved processes enabled employees to train newly arrived colleagues.

Key responsibilities: Coordinating various event management services to host a conference for over 350 attendees. Responsible for the following complex of organizational functions for holding the VII International Conference on Chinese Image Medicine, the I Kazakh-Chinese Conference on Traditional Chinese Medicine. https://kundawell.com/en/cim-conference-kazakhstan-2017-eng including: registration, cancellation, preparation and publication of information on the website, travel and visa support, accommodation, excursions, budgeting, site rental, printing, translation agencies and other supplier relations, general customer support. Result: a successfully organized conference, satisfied participants, and the invited speaker.

HR Monitoring and support of recruitment processes in the internal ERP system Interviewing new employees for administrative positions Preparation of HR documentation Monitoring of insurance contracts and other benefits Participation in the implementation of SAP R/3, HR module for regional purposes: Purchasing and Operations Maintenance of Siebel CRM system: control of the accuracy of the submitted data from the sales department Monitoring of overall compliance with business, procurement and other guidelines (SOX) Conducting market research to identify the best potential suppliers, tender procedures for suppliers Budget reservation, budget execution control Finance Managing and processing all accounts payable transactions Preparing reports for the head office Monitoring the work of an outsourcing company in terms of operations with accounts payable, salary calculation, tax reports

HR A full range of recruitment and onboarding processes Interviews for administrative staff or interviews with partners in a sales position Communication with training centers and external sources of candidate search Preparation of job descriptions for all departments of the company Consolidation of information on the employee training requirements Development of an employee training plan Monitoring the performance management and evaluation process Preparation of HR documentation. Monitoring of insurance and other benefits contracts Accounting Monitoring, posting transactions with payables/receivables in the SAP R/3 system, FI module Control of travel expenses, payroll calculation, preparation of tax returns Procurement Conducting market research to identify potential suppliers for business needs Participated in the implementation of the SAP MM module for procurement.