Corporate sales

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Head of proactive & re-active Team (Almaty and Astana offices) Assistant Director of Sales and Marketing Department

1. Provide total account management to assigned corporate accounts so as to maintain and develop new business opportunities for the hotel, thereby increasing market share of existing accounts in order to achieve budgets. 2. To achieve new commercial opportunities per month (B2B Sales/Corporate, MICE or Groups). 3. To achieve set Revenue Targets and goals for New and Existing Business as agreed and set out in the Sales Activity Plan. 4. Monitor confirmed events: signing contracts, payments, holding events at the highest level. 5. Daily f2f meetings with company’s managers (HODs, directors), organizers, specialists responsible for field events to advertise the hotel, promote services or cooperation. 6. Visiting exhibitions (field events, business trips) for communication and promotion of hotel services 7. To identify new corporate clients to maximise sales potential. 8. Maintains a high level of exposure for the hotel in major segments through direct sales, telephone, fax and written communications. 9. Maximizes upselling opportunities whenever possible. 10. To participate in team communication through weekly and monthly sales team meetings. 11. To keep up to date with market trends, market conditions, competitor developments and customer performance and communicate this information to the DOSM. 12. To project a positive hotel image in sales presentations and community activities.

1. Conducting and monitoring events, conferences, gala dinners 2. Presentation, sale, up-selling of hotel services 3. Coordinate with the sales and marketing team to execute events or conferences 4. Answering questions about a hotel's event options over the phone or via email 5. Giving potential customers tours of the facilities 6. Presenting information about service options, event planning assistance 7. Handling contracts 8. Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions 9. Sending out proposals and collecting invoices 10. Supporting the hotel sales manager in researching competitors 11. Introduction of sales reporting 12. Sending prospects emails and cold calls

1. Review arrival lists to welcome guests 2. Attend to special guests (e.g. VIPs) and answer their inquiries 3. Sale of hotel services, implementation of the sales plan: excursions, table reservations (pre-orders), transfer 4. Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) 5. Provide information about amenities, area and venues and promote services 6. Anticipate guest needs and build rapport with customers 7. Offer assistance with certain tasks 8. Address customer complaints and escalate to GR Supervisor when needed 9. Record information in the logbook daily 10. Ensure compliance with health and quality standards

1) Review all upcoming appointments and treatments ensuring that the scheduling system is being maximized. 2) Solving the disputes, issues with hotel guests. 3) Provide information on retails brands, services, packages and special promotions. 4) Handle all transactions efficiently and accurately 5) Obtain assigned bank (float) and ensure accuracy of contracted money, obtain change required for expected business level, and keep bank secure at all times. 6) Consulting customers and new customers online. 7) Handle sensitive issues with talent and/or guests with tact, respect, diplomacy, and confidentiality.

1) Provide information on bank products, retails, and all promotions. 2) Advice the customers on retail opportunities. 3) Provide all requested information to the customers. 4) Develop and maintain positive and productive working relationships with other talent and departments. 5) Update all relevant lists and tracking reports throughout the day. 6) Verification of financial transactions requested by customers. 7) Solving the issues of customers related to banking operations, transactions.

1) Advice the customers by phone and e-mail. 2) Partner with and assist others to promote and environment of teamwork and achieve common goals. 3) Property management system. 4) Telephone and paging/intercom system. 5) Answer any bank questions or concerns.