• Works efficiently with applications development team to implement, test and rollout new patch releases • Works closely with developers to pinpoint and provide early warnings of common build failures. • Deploying new versions of applications within Azure cloud and from Azure to AWS • Configuring/updating a CD pipelines • Resolving incidents and issues connected to applications • performance, health and workability • Installed new software releases, system upgrades and resolve software-related problems.

• Serve as an escalation point for other Systems Administrators, Engineers, and other technology teams in the resolution of server and system problems. • Plan, schedule, test and perform software installation and upgrades. • Create and maintain documentation of systems and processes for existing and new systems. • Provided after-hours on-call support by participating in the on-call rotation. • Installed new software releases, system upgrades and resolve software-related problems. • Designed and built overall SharePoint 2013 from scratch. • Conducted stakeholder meetings, departmental reviews, objectives assessment and transform this research into technical requirements. • Built SharePoint web parts, forms and integrated MS Office with SharePoint to increase work connectivity. • Heavily customized and built 15+ workflows. • Managed user access controls and security permissions. • Administrated, monitored, and supported ESET server with the required policies.

• Skilled and ambitious in IT field 10+ years of total experience with 5+ years of experience in system Engineering, Also with 3 + years of experience in Windows Servers, Help Desk, Support, and System Administration. • Work 2+ years with AWS, CI/CD, and DevOps methodology . • Knowledge of SDLC. • Participation in deploying and maintaining solutions based on IaaS and PaaS models within Amazon Web Services • Good knowledge with cloud technologies, strong knowledge in AWS - EC2, ASG, ECS, S3, ALB, CloudFromation etc. • Knowledge of Azure DevOps • Good knowledge in ESXi. - Experience with IaC tools like Terraform and CloudFormation - Practical experience in Windows and Linux OS • Good knowledge in Microsoft SharePoint, SCOM scorch tools and Exchange 2007. • Solid knowledge in TIBCO Spotfire an analytics and business Intelligence platform (Installation, configuration, administration). Certification: - HashiCorp Certified: Terraform Associate - AWS Solution Architect Associate

Customer: Veolia environmental services, Egypt, French transnational company Period time: September-2011 - June-2013 Project: Hand over from IT team Project Role: System Administrator Team Size: IT Manager, Network Administrator, 2 System Administrators, Database Administrator, Help Desk Tasks performed: •Manage ESX 4.0, Active Directory Windows Server 2008 R2, Microsoft Exchange Server 2007, File Server oracle database Windows Server 2003, San storage, VPN Windows server 2003, Print Server windows Server 2003, Blackberry server Windows server 2003, Symantec Endpoint Protection Windows server 2003. •Supported more than 100 users. ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ Customer: Aditya Birla's Alexandria Carbon Black, Egypt, Alexandria Carbon Black Co SAE under the brand Birla Carbon produces and markets carbon black. Period time: June-2013 – March-2014. Project: Support servers and users. Project Role: Assistant System Administrator Team Size: Assistant System Administrator, 2 Help Desks Tasks performed: •Use SAMANAGE for tickets & find solution for user problems. •Manage plan backup with the team. •Prepare a report with all the problems and solutions. •Support more than 150 users.