(Continuous Improvement Focus) Performed trend analysis of incidents to identify recurring root causes and reduce ticket volume. Optimized request handling workflow, reducing processing time. Improved approval and access management processes. Participated in performance monitoring of IT infrastructure systems. Identified process bottlenecks and proposed corrective actions. Contributed to service quality improvement initiatives within IT operations. Ensured compliance with internal governance procedures and continuous monitoring standards.

Since 2019, actively involved in continuous improvement initiatives within IT and operational environments in oil & gas and telecom industries. Conducted AS-IS / TO-BE process analysis and identified operational inefficiencies. Participated in Lean-based improvement initiatives in oil & gas environment (Tengiz, KPO). Analyzed recurring incidents and reduced repetitive Service Desk tickets through root cause analysis. Standardized IT service procedures and improved request processing workflow. Contributed to automation of reporting and data analysis using SQL and Excel. Improved internal coordination processes between departments. Participated in infrastructure optimization projects during network expansion. Applied Lean principles, waste elimination and process streamlining techniques. Supported performance monitoring using KPIs and operational metrics. Engaged in continuous monitoring and performance improvement of IT systems. Continuous Improvement professional with 6+ years of experience in process optimization, operational efficiency enhancement and performance analysis within Oil & Gas and Telecom industries (TCO, KPO, Kazakhtelecom). Experienced in process analysis (AS-IS / TO-BE), root cause analysis, KPI monitoring, workflow optimization and Lean-based improvement initiatives. Strong analytical background supported by SQL reporting, data analysis and operational monitoring. Actively involved in cross-functional improvement initiatives in complex industrial environments.

2023–2024 Optimized internal education management processes through automation. Improved reporting accuracy and reduced manual workload via Excel-based data analysis. Analyzed academic performance data and generated statistical reports. Coordinated cross-departmental workflow improvements. Implemented system enhancements to improve operational efficiency.

2022 Participated in infrastructure optimization during network expansion project. Improved system reliability through structured commissioning and testing processes. Standardized network configuration procedures. Reduced operational disruptions through proactive monitoring.

2020–2022 CORE COMPETENCIES Continuous Improvement Process Optimization Lean Principles / Waste Elimination Root Cause Analysis Operational Excellence KPI Monitoring & Performance Metrics Business Process Reengineering Incident Trend Analysis Change Management Support Data Analysis (SQL, Excel) Reporting & Dashboard Development

Led infrastructure optimization initiatives across Western regions. Standardized network configuration procedures. Reduced downtime through preventive monitoring practices. Improved internal coordination processes between regional teams. Participated in operational efficiency enhancement initiatives.

2019–2020 Conducted AS-IS / TO-BE process analysis and identified operational inefficiencies. Participated in Lean-based improvement initiatives in oil & gas environment (Tengiz, KPO). Analyzed recurring incidents and reduced repetitive Service Desk tickets through root cause analysis. Standardized IT service procedures and improved request processing workflow. Contributed to automation of reporting and data analysis using SQL and Excel. Improved internal coordination processes between departments. Participated in infrastructure optimization projects during network expansion. Applied Lean principles, waste elimination and process streamlining techniques. Supported performance monitoring using KPIs and operational metrics. Engaged in continuous monitoring and performance improvement of IT systems.

Developed analytical reports to support operational decision-making. Automated reporting processes using SQL Server Reporting Services. Improved data visibility for management. Supported business process transparency through analytical dashboards. Participated in process performance evaluation.

Coordinator: - Schedule and coordinate staff and other meetings - Collate and distribute mails -Distributing large numbers of requests to each technician by location. - Prepare communications, such as memos, emails, invoices, reports and other correspondence - Assist in the preparation of regularly scheduled reports - Maintaining inventory by checking availability in the warehouse to determine stock levels (cartridges, drums);

Prior experience in handling HP printer repair and maintenance - Analyze and resolve any technical issues related to computer systems, hardware, and computer peripherals - Analyze customer needs, recognize business opportunities, and influence sales volume growth. Record, upgrade and replace hardware and software systems - Install and reinstall software packages and updates - Handle all administrative aspects within the time limit - Provide feedback that includes customer information and usage reports for the printer

Troubleshooting & Problem Solving: Diagnosing and resolving issues with hardware (PCs, mobile devices), software (OS, applications like Office), and network connectivity. User Support: Acting as the first point of contact for technical help via phone, email, or chat, providing clear instructions and ensuring resolution. Installation & Configuration: Setting up new computers, peripherals, software, and user accounts. System Maintenance: Monitoring system performance, applying updates, managing backups, and ensuring security protocols are followed. Asset Management: Managing IT hardware and software inventories.

Designing engaging lessons, delivering instruction on complex theories, conducting hands-on experiments, assessing student progress through tests and assignments, fostering critical thinking, and preparing students for real-world applications and exams, all while managing classrooms, collaborating with staff, and staying updated with educational advancements