- Consulting and support on interactions with professional participants of securities market - Participation in the Company's development projects

- Supervised activities and projects of Settlement (Back Office), IT and Administrative Departments - Monitored compliance with requirements of legislation of RK and the Company's internal documents - Developed and approved the Company's development strategy - Defined and supported corporate culture

- Managed the Company during the long period of change of the principal shareholder - Built relationships and interacted with representatives of the new shareholder, Board of Directors, management of subsidiaries, and regulator

Supervised activities and projects of Settlement (Back Office), IT and Administrative Departments. Successfully launched renewed brokerage company: - Completed the Company’s rebranding (formerly ZIM Capital JSC) in early 2018 - Revised and updated internal procedures and policies - Developed new strategy (IT infrastructure upgrade, automation of processes, introduction of online cabinet, integration of systems, etc.) Actively participated in creation of First Heartland Group (broker, bank and asset management company)

Took active part in the project on development of payment gateway – PayNet. - Reconciled and managed cash flows and balances with service providers and banks - Arranged payments in f/o service providers - Reconciled PayNet records with external systems - Established rules and procedures on new activities and new division

Took active part in new project on introduction and development of e-wallets and e-payments system - SalemPay. - Created reports on e-money flows and e-wallets statistics - Set up daily reconciliation of e-money payments and transactions - Established rules and procedures on new activities and new division

- Implementation and development of custodial services as new banking product - Setting business goals and targets - Development and implementation of sales plans - Active research of securities market and identification of prospective customers - Establishing and maintaining quality customer relationships - Provision of consultancy services in accordance with current legislation and customer needs - Control of custody operations (trade settlement, corporate actions, accounting) - Maintaining liaison with regulators, CSD, KASE, brokers, global custodian and other market participants - Leading, coaching and managing custody team

- Prepared set of documents for obtaining license for carrying out custodial activities in securities market - Developed and approved internal documents/procedures regulating custodial activities - Set up tariffs for custodial services - Recruited new team for Custody Division

- Coordinated the businesses of Trading, Sales and Back Office - Advised and informed clients about account opening procedure, settlement of local and international securities trades, corporate actions - Controlled of accounts/relations opening/maintenance/closure process (for London office's clients/counterparties as well) - Maintained dialogue with new and existing clients/counterparties, executed and provided required documents - Identifed, assessed and monitored clients/counterparties incumbency/good standing - Controlled instructing, registration and monitoring of securities trades in local and international markets - Maintained corporate actions - Monitored clients’ receivables - Prepared internal reports and statistical data - Identified, analyzed and eliminated operational risks

- Actively researched the market, identified prospective customers and implemented agreed marketing and business plans using appropriate sales strategies - Developed and implemented corporate initiatives and reviewed achievements against set targets and objectives - Developed the Bank’s reputation as a top quality service provider - Ensured strict adherence of custody operations to all internal and external regulatory requirements - Ensured effective risk management and operational controls Achivements: Best Sub-Custodian in Kazakhstan, 2009-2010 Global Finance Magazine Awards

- Controlled over performance of custody trades/transactions in internal and external custody systems - Controlled calculation of present value of local and foreign institutional investors’ portfolio, including calculation of present value and investment income for pension assets - Controlled preparation of reports and other correspondence to head office and regulators - Controlled preparation and approval of reports and other correspondence to customers - Dealt with referred customer complaints effectively and participated in customer meetings as required - Provided consulting services in accordance with the current legislation and customer requirements - Maintained liaison with regulators, CSD, KASE, brokers and other market participants - Controlled preparation and sending invoices to customers, collection of custody fees

- Calculated present value and investment income on pension assets - Accepted and processed documentation for custody accounts opening - Accepted, recorded, and processed customer instructions and claims regarding securities trades and other events - Prepared instructions and confirmations to KASE/CSD/registrars - Accepted and registered trade confirmations and reports from KASE/CSD - Prepared reports and other correspondence to customers - Accepted, recorded, and processed regulating documents from National Bank/ Agency/KASE/CSD - Prepared reports and other correspondence to Financial control department, regulators, Tax committees, KASE and CSD - Maintained liaison with clients, registrars, brokers and other market participants

- Arranged and handled documentation and mandate files of custody clients - Accepted, registered and processed customer instructions and claims regarding trades and other events - Arranged replies on inquiries from clients, KASE, CSD and regulatory bodies - Prepared reports, SWIFT messages and other correspondence to customers

- Arranged and handled loan/credit related documentation and mandate files of corporate and individual customers - Monitored interbank messages, correspondent accounts and evaluated deposit contracts - Arranged references, letters, confirmations and SWIFT messages - Processed and compiled notifications for regulatory institutions (Tax Committee, courts) - Calculated and transacted salary payments