Customer service, supply and demand planning, production planning.

● Developed and implemented high-quality supply plans (inventory, production, capacity, and distribution). ● Launched and organized direct shipments from production plants, developed and launched cost saving plans. ● Managed collaborative relationships with plants to eliminate obstacles for more efficient production cycles. ● Maintained inventory for more than 200 SKU portfolio sourced from 25 five different co-packers/manufacturers. ● Coordinated activities with co-packers and manufacturers in Canada, US and Asia. ● Worked closely with marketing and sales planning and project managers in a more than one project teams. ● Worked closely with demand planners and engaged in monitoring and improvement of forecast accuracy. ● Provided review and investigation of root causes for inaccuracy in demand and short shipped orders. ● Engaged in collaborative work and relations with 3PL companies to achieve highest level of customer service. ● Coordinated activities between business team and production plants and launch of new products. ● MRP planning for health supplements production and coordinated delivery from third party suppliers. ● Prepared monthly reporting for operational KPIs. ● Monitored inventory aging and communicated to the business teams in case of risks with over coded inventory.

● Product replenishment for distributors according to the Route-to-Market project. ● Processed customer returns and shipping. ● Followed up with logistics teams to ensure timely delivery to client’s warehouse. ● Performed root cause analysis and found solutions to manage excess/shortage of inventory. ● Assisted with new product launches to ensure product is viable from an inventory management perspective. ● Managed order process from incoming order to delivery in a quick and efficient manner. ● Performed SAP Sales Order Processing transactions to create, confirm, track and monitor shipments. ● Worked closely with the Planning team to ensure adequate inventory levels at the Contract Manufacturers. ● Followed and supported initiatives to meet KPIs, including OSA, OTD, CFR.

● Coordinated with distributors and settled all pending queries. ● Consolidated and assembled monthly reports for sell in and sell out and reported to Head Office. ● Monitored and reported on near-expiry inventory in order to prevent obsolete stocks. ● Monitored the inventory level at all distributors to prevent out-of-stock situations. ● Processed claims from distributors that occurred during deliveries. ● Coordinated monthly meetings with the distributors.

● Prepared financial statements, business activity reports, and monthly management reports. ● Produced Monthly Operational Efficiency and Production Efficiency reports. ● Prepared monthly reports for Industrial KPIs. ● Distributed various group reports within the corporate reporting tool.

● Optimized the balance of inventory across the supply chain network. ● Identified and managed potential inventory obsolescence to minimize write-offs. ● Conducted regular proactive analysis on inventory accuracy, slow moving, excess, and obsolete inventory. ● Determined optimal safety stock and inventory levels based on demand and shelf life constraints. ● Validated and processed orders from customers. ● Worked with factories and co-packers to ensure that the master schedule is being followed. ● Prepared and published weekly and monthly reports to track the key performance indicators.

● Coordinated office activities to ensure maximum efficiency. ● Organized orientation and training of new staff members. ● Established and monitored procedures for record keeping and ensured the confidentiality of data. ● Designed and implemented office policies and procedures. ● Maintained office supplies inventory and approved office supply purchases. ● Organized travels and Visa obtaining procedures for executive management. ● Assisted in work permit obtaining and registration procedures for expat employees. ● Organized office work (collected invoices, provided budgeting and office accounting).

● Provided inbound calls management for bank customers. ● Consulted customers on their issues with lost and stolen cards. ● Registered incoming and outgoing documents (applications, payments documents, letters). ● Distributed confidential correspondence to bank clients (i.e. pin codes envelopes).