Full responsibility of HR processes in Eurasia Unit (9 countries of Central Asia and Caucasus), member of management committee

I am really enjoying to lead the club for grade 4 and 5 students. I am truly impressed with the level of maturity and curiosity of young readers. I really had to get prepared for classes in order to lead them properly and answer all their questions. This was an incredible experience to get to work with children of a new e-generation, highly motivated to learn and with an incredible level of emotional intelligence. They did teach me a lot!

• Provided HR administration support according to the Kazakh legislation for the employees of the company, including preparing of orders, contracts, forms, labor books, work permits, work visas. • Performed compensation & benefits, monitored and approved of payroll, training &development tasks; • Assisted Regional HR / Legal Management with performance appraisal, succession planning processes; • Took part in development of HR systems, policies, procedures; • Recruited number of candidates for KAZ including handling of better terms of external contractors, Participated and contributed to Corporate HR projects such as YCMAD (as member of committee), GA and Budget meetings; • Administered Health, Life and Employers liability Insurance contracts and terms Resigned to to relocation to Canada.

• Building objective and valued relationship with the Business/Function leadership teams. Supporting commercial decision making on people issues through provision of advice and guidance on a day-to-day basis. • Contributing to the development of the Business/Function strategy including supporting people strategies which articulate how HR can drive/support the achievement of Business/Function objectives. Identifying and addressing specific workforce or performance trends and issues and leading the development of people interventions to address these. • Working with the Business/Function to efficiently resolve any HR issues. Managing redundancy, restructuring programs with the Business/Function, complex exit situations, disciplinary, grievance actions, etc. • Working with the Regional Talent Team and Business/Function leadership teams to identify future resource needs and develop plans to meet these through talent identification and investment. Facilitating the identification of high potential individuals with their partner Business/Function. Promoting career development, coaching and development planning for identified talent. Supporting the development of succession plans to mitigate the risk to the organization and facilitate development of talent. • Working with the Regional Learning Team and Business/Function leadership teams to provide solutions which drive and protect business performance through increased capability of people. Providing assistance in identifying and scoping learning needs that will deliver business strategy and professionalize our people. Monitoring and ensuring the provision of high quality on-boarding programs to ensure we meet regulatory requirements and mobilize our people quickly upon entry into the organization or a new role. • Working with the Regional Resourcing Team and Business/Function leadership teams to facilitate strategic workforce planning. Coaching the Business/Function to make appropriate appointment and remuneration decisions. • Working with the Regional Performance and Reward Team, Business/Function leadership teams to ensure delivery of the annual performance and reward timetable. Facilitating effective performance management. Objective setting and performance review/calibration. Facilitating pay review discussions and negotiations with the Business/Function.

• HR Lead and Management in 4 countries operating in Central Asia • Direct and manage all activities of HR team members, ensuring highly qualified motivated staff by creating a high commitment work environment; • Implementation and application of effective strategies to attract/recruit and retain qualified staff on all levels in co-operation with the Area, Country and BU Managers; • Drive and secure high quality and full adherence to the compensation & benefits process, including pension and insurance schemes in accordance with external labour market competitiveness as well as internal consistency; • Drive and secure the Performance Management Process and Consolidation; • Support and secure training and development plans, succession planning, talent management and staff retention for all levels of employees in the area in close cooperation with the Area Manager and Corporate HR; • Source, identify, and develop key talents to ensure that the organizational capability meets strategic business requirements; • Secure manpower planning in line with organizational needs including expatriate requirements – focus on global, cross area and country mobility; • Drive and secure the Employee Engagement Process in the area; • Ensure compliance with local law of each country; • Involvement into Area management activities including country budgeting and action plan • HR Global projects implementation: implementation of Panalpina Core Values on Country level and related staff training and workshops – Values in Action; implementation of e-based assessment system on successfactors (SAP) platform – employee performance and management – recruiting, development, compensation, career tool, implementation of HR helpdesk system, implementation of Job Grading system; Career portal launch and related maintenance, PanAcademy on-line launch and support on country level • Office administration supervision in Almaty Branch and Head office;

• HR Lead and Management in 4 countries operating in Central Asia including number of staff in PA CA Dubai branch; • Direct and manage all activities of HR team members, ensuring highly qualified motivated staff by creating a high commitment work environment; • Implementation and application of effective strategies to attract/recruit and retain qualified staff on all levels in co-operation with the Area, Country and BU Managers; • Drive and secure high quality and full adherence to the compensation & benefits process, including pension and insurance schemes in accordance with external labour market competitiveness as well as internal consistency; • Drive and secure the Performance Management Process and Consolidation; • Support and secure training and development plans, succession planning, talent management and staff retention for all levels of employees in the area in close cooperation with the Area Manager and Corporate HR; • Source, identify, and develop key talents to ensure that the organizational capability meets strategic business requirements; • Secure manpower planning in line with organizational needs including expatriate requirements – focus on cross area and country mobility; • Drive and secure the Employee Engagement Process in the area; • Ensure compliance with local law of each country; • Involvement into Area management activities including country budgeting and action plan

• HR Lead and Management in 4 countries operating in Central Asia including number of staff in PA CA Dubai branch; • Direct and manage all activities of HR team members, ensuring highly qualified motivated staff by creating a high commitment work environment; • Implementation and application of effective strategies to attract/recruit and retain qualified staff on all levels in co-operation with the Area, Country and BU Managers; • Drive and secure high quality and full adherence to the compensation & benefits process, including pension and insurance schemes in accordance with external labour market competitiveness as well as internal consistency; • Drive and secure the Performance Management Process and Consolidation; • Support and secure training and development plans, succession planning, talent management and staff retention for all levels of employees in the area in close cooperation with the Area Manager and Corporate HR; • Source, identify, and develop key talents to ensure that the organizational capability meets strategic business requirements; • Secure manpower planning in line with organizational needs including expatriate requirements – focus on cross area and country mobility; • Drive and secure the Employee Engagement Process in the area; • Ensure compliance with local law of each country; • Involvement into Area management activities including country budgeting and action plan

• Operations and sales: finding new customers; development, forecast and control of sales plan execution, goods consolidation on transit warehouse, key sales indicators analyses, logistics and customs administration; • Finance: budgeting, AP/AR control, cash control, payroll administration, reporting; • Quality: business processes development, design and implementation; compliance control; • HR: implementation of HR policies and procedures, recruitment, HR administration, learning and development procedure administration, employee assessment, incentive plan implementation, employee retention etc.

• Coordination and reporting to head office; • Management of People Soft programme; • Payroll coordination; • Participating in HR consultancy projects for TLS (Tax and Legal Services) clients; • Insurance (medical, employer’s liability) coordination; • Employee relations

• Recruitment and related consulting (selecting, testing, interviewing); • Personnel file administration; • Payroll coordination; • Training administration including budgeting; • Coordination of development projects and programmes; • Evaluation e-programs for personnel; • Preparation of induction and orientation sessions for new hires; • Personnel consulting on different issues; • Trainings on Code of conduct and ethics; • Working on different types of insurance and benefits for personnel; • Orders and related paperwork; • Labour contracts and internal memo maintenance

• Administration of Client Accounting and Billing System (CABS version 5.2) – primary contact for KAZ; • All kinds of reconciliation (bank, petty cash, debtors, creditors) and major reports for the Head office; • Monthly reconciliations on payable/ receivable between all PwC offices worldwide and PwC CA; • Responsibility for all local accounts payable on а timely basis, supervising the schedule of all payments; • Development and implementation of accounting policies for internal use; • All entries on debtors (including collections and aged debtors report), VAT book; • Support and assistance during corporate and tax audits; • Supervision of book-keeping by interns; • Daily performance of a variety of routine accounting activities in accordance with standard procedures (including full supervision of billing)

• Co-creation and maintenance of billing procedure and billing filing system for PwC KZ; • Preparation and submission of all outgoing invoices; • Following up on old debts, including all procedures on bad debts; • Collection and checking of time reports of Kazakhstan and Uzbekistan employees and preparation of reports based on WIP hours (revenue); • Client reconciliations on invoices; • Debtors maintenance (age analysis of outstanding debts); • Working with clients on their needs (re-issuance of invoices etc); • Implementation of internal database on client basic information; • Management and coordination of “case by case” projects (Including legal cases) with participation of external leading legal consultants of Kazakhstan

• General administrative secretarial duties and responsibilities (Annual Partner’s Plan, Appraisals, Diary); • Daily administrative work (all office printings, inter-office orders and other)

• Handling incoming calls; • Welcoming clients and guests; • Daily routine secretarial work

• English classes for 1 and 2 course students; • Organizing competitions and different events in English

• Working with major Hong Kong, Chinese, South Korean manufacturers of goods and garment; • Ordering goods and garment for 15 stores in Kazakhstan; • Logistics and customs relations; • Researching the local market and industry; • Correspondence and negotiation with vendors; • Carrying out general responsibilities on all translating work in the office; • Creating the filing system in marketing and order departments for local company

• Carrying out general responsibilities for the medical project of The Futures Group (Verbal and written translations)