Organizing and supervising the front desk team Managing shift schedules and task distribution Ensuring a high level of guest and client service Handling complaints and resolving conflicts Monitoring cash operations and documentation Training and mentoring new employees

Организация проживания, транспорта. Ведение учета, обновления за закрепленным номерным фондом.

Travel Coordinator

Контроль дебиторской задолженности, выставление счетов на оплату, выписка актов сверок, контроль за выгрузкой данных программы Opera в 1С.

Контроль и организация работы всех подразделений кэмпа(отдел напитков и питания, технических, хозяйственный. Выполнение поставленных задач по улучшению качества сервиса кэмпа. Работа с подрядными организациями, контроль качества и сроков выполнения работ. Контроль за соблюдением всех предписанных норм согласно политики ТШО. Ежедневные и ежемесячные отчёты по работе руководству. Урегулирование и решение просьб, жалоб проживающих гостей. Контроль за товарно материальными ценностями кэмпа. Проведение митингов, встреч и учений с подрядными организациями и внутренними департаментами.

Управление отделом приема и размещения гостей, встреча и проводы гостей, организация работы гостиничного департамента, набор и обучение персонала, предоставление качественного сервиса гостям комплекса, контроль за финансовыми отчетами и номерным фондом. Ведение внутренней отчетности. Взаимодействие со всеми вспомогательными департаментами.

To ensure the Front Office operates successfully and are individually profitable in accordance with the standard of the hotel.

To ensure the Front Office operates successfully and are individually profitable in accordance with the standard of the hotel. Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. Job Responsibilities Financial: To ensure that the monthly Budgeted rooms revenue figures are achieved. To strictly adhere to the established operating expenses and ensure that all costs are controlled. To ensure an effective payroll control through a flexible work force maximize utilization of part time employees and close cooperation with other Rooms Division. To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan. To obtain and account for the correct settlement of all rooms revenue and be overall responsible for cash floats and their maintenance. To account for all room rebates of the day. To identify and correct any errors. Operational: To ensure that Front Office Department is managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times, following IHG Standards of Performance. To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work. To assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically. To establish and strictly adhere to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped. Guest Service: Ensure that all employees establish a rapport with guests. Handle all guest requests and inquiries of Front Office service. To be demanding and critical when it comes to service standards. To ensure that the work place team projects a warm, professional and welcome image. Administration: To ensure that all-Departmental Operation Manuals are prepared and updated annually. To maintain the Daily Log Book. To plan the weekly roster and work schedules to ensure that the place of work is adequately staffed to handle the level of business. To submit all guest / staff incident reports. To attend weekly Rooms Meeting and Daily Operations Meeting. To control requisitioning, storage and careful use of all Operating Equipment and Supplies. Self Management: Comply with hotel rules and regulations and provisions contained in the employment handbook. Comply with company grooming and uniform standards. Comply with timekeeping and attendance policies. Actively participate in training and development programs and maximize opportunities for self development. Customer Service Demonstrate service attributes in accordance with industry expectations and company standards to include:- Being attentive to guests Accurately and promptly fulfilling guest requests Understand and anticipate guest needs Maintain a high level of knowledge which will enhance the guest experience Demonstrate a service attitude that exceeds expectations Take appropriate action to resolve guest complaints. Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers. Health Safety & Security Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.

Assistance with luggage, deliver correspondence, receive telephone calls, business centre, check in, checkout, knowledge payment methods, etc