• Advanced executive support to a group of 4 senior executives with complex organizational and administration responsibilities both internally & externally; • Complex calendar management across different time-zones; • Executive travel planning with multi-point travels, visa applications, itineraries & logistics; • Process and monitor expenses, reimbursement claims and multiple invoicing; • Coordinating release of monthly reports (budget, marketing, sales, finance, HR departments) analyze data, highlightingkey areas of concerns, plan actions, review deliverables of the team; • Prepare presentations and memos, writing official correspondence/communications, marketing collaterals, presentations on behalf of 4 hotel properties; • Mentor and assign tasks to the team of department secretaries, following through on results, logistics, scheduling deadlines; • Collaborate and engage with diverse departments & leadership teams, various third parties, high profile VIPs, business partners, clients and other EAs to manage deliverables; • Coordination with events team in organizing meetings and specials events; • Ensure high level of confidentiality in handling and storing all confidential and sensitive information.

Oversee overall customers experience and it’s processes; • Coordinate and manage guests/customer communications both in person and online; • Handling customer complaints/cases, ensuring proper follow-up, service recovery and effective communication between departments; • Analyze customer feedback and providing strategic direction to the company for continuously improving ratings and permanent resolutions for problems/issues; • Manage company’s social media channels, communications before and after provided service; • Setting yearly, monthly and individual (KPIs) targets for key online channels and customer satisfaction review scores;

• Consumer research and in-depth analysis of competitors' activities; • Strategic campaign planning with a deep understanding of the Client's business

• Carrying out general administrative responsibilities; • Leadership and supervision of service delivery and its team members.