As an Operations Manager: Search and preparation of commercial proposals for medical devices upon client requests. Collection, processing, and preparation of all necessary documentation for sales transactions. Organization and control of uninterrupted deliveries under existing contracts with healthcare institutions. Management of the full supply chain: from the manufacturer to the end customer, including air freight arrangements and customs clearance procedures. Coordination with suppliers, carriers, customs brokers, and internal company departments. Monitoring of warehouse stock levels, delivery timelines, and compliance with contractual obligations. Resolving operational issues related to changes in delivery terms, volumes, and conditions. Preparation of reports on logistics and operational processes. Participation in government tenders: working with the public procurement portal, preparing bid documentation, supporting the application process, and overseeing contract execution. Required Skills and Competencies: Strong organizational skills and attention to detail. Knowledge of foreign trade operations, customs clearance, and international logistics. Experience in working with healthcare institutions and understanding the specifics of medical equipment. Experience in government tenders (working with the public procurement portal). Proficiency in Excel and other office tools for preparing documentation and reports. Strong negotiation and business correspondence skills. Ability to respond quickly to non-standard situations and find effective solutions.

- Check emails and respond accordingly. - Issue replacement and refund on marketplaces: Amazon, eBay, Walmart. (CRM Fishbowl - create RMA and issue a return label) - File claims with USPS/FedEx/UPS on damaged and lost orders. - Fill up the Customer Complain Log (every email to be scanned and tagged "Issue to be filed to the Complaint Log") - Update unshipped orders and Share the list of unshipped orders by 2 PM in Shipping Department chat - Update Kit orders rates in FB during the day - Share wholesaler invoices in the Shipping Department chat - Prepare and Share manufacturer declarations for international orders with the Shipping Department - Share the COA and Invoice for gallon orders in the Shipping Department chat - Update orders in Fishbowl CRM and marketplace from the voided tracking number to the new tracking number - Review and Upload requests Chargeback in Zenpayment - High risk of fraud detected order in Shopify - inform the Shipping Department promptly and email the customer. (The composed email is in the mailbox.)

Check-in and check-out in RMS of The Ascott Limited. - Maintaining accurate financial and administrative records, ensuring compliance with company standards. - Recruitment, onboarding, and training of employees to work with new systems and brand standards. - Overseeing daily guest operations, ensuring all requests and issues are promptly addressed. - Monitoring guest satisfaction levels, resolving complaints, and ensuring a high level of customer service. - Managing front desk operations, including coordinating with housekeeping and maintenance teams to ensure smooth operations. - Supervising and providing guidance to the guest service team, ensuring they meet performance and service standards. - Handling cash and credit transactions, ensuring accuracy in billing and payments. - Ensuring all safety protocols and security procedures are followed by staff and guests. - Coordinating with other departments to enhance guest experiences and operational efficiency. - Preparing and presenting reports on guest feedback, team performance, and operational outcomes. - Assisting in the development and implementation of promotional offers to drive guest engagement. - Managing inventory and ordering supplies for the guest service department.

- Presentation and accomplishment of chosen international educational programs for each student. - Process agreements and fulfill all applications to submit students into a program. - Controlling payment procedures.

- Overseeing Pavilion Construction and Dismantling: Managed all operational activities during the construction, setup, and dismantling phases of the pavilions, ensuring that each stage was executed efficiently and on schedule. Coordinated with various teams to ensure proper setup and smooth dismantling post-event. - Facilitating Communication: Provided active interpretation services, enabling clear and effective communication between diverse international teams, stakeholders, and contractors, ensuring seamless operations. - Customs and Documentation Management: Oversaw all customs procedures and documentation management, ensuring full compliance with international trade regulations and securing the timely movement of materials and exhibits across borders. - Logistics and Print Coordination: Managed logistics for the transportation, delivery, and storage of pavilion materials. Coordinated the large-scale printing of materials, including wallpapers and signage, ensuring quality and adherence to design specifications. - Translation and Technical Services for FEF: Managed translation services and provided technical support for the Future Energy Forum (FEF) project at the Congress Center, ensuring all materials were translated accurately and all logistical aspects were efficiently handled. - Pavilion Operations Management at EXPO: Supervised the day-to-day operations of the France, Shanghai, Pakistan, and Sri Lanka pavilions during the EXPO, including staffing, scheduling, exhibit coordination, and overall pavilion performance. Ensured each pavilion met specific operational, branding, and safety standards, providing a smooth and professional experience for all visitors.

- Perform correct and fast assistance in all inquiries of all external and internal guests - Possess a working knowledge of the Reservations department. - Use selling techniques of the rooms and to promote other services and facilities of the hotel. (High score certificate of mystery shoppers and number of acknowledgment letters and increasing bonuses from top managers (attached))

- Daily planning and coordinating the weekly schedule of meetings and event programs of the Ambassador/consul. - Provide translation and interpretation when it is required - Managing visa applications - Dynamic and efficient processing of incoming, and outgoing correspondence and documentation

- Prepare the list of orders and operate the purchasing process - Control and specify the safest and hassle-free shipment-delivery process - Handle accurate online negotiations and mail correspondence with suppliers - Search for alternative suppliers - Prepare a draft of contracts. Prepare all customs clear related documents - Proper interpretations and translations of the supplement documents (contracts, price lists, instruction, manuals, regulations) from Russian to English and vice versa. - Control the stages of procurement up to the final delivery to the customer - Provide the finance department with reconciliation statements, financial quarter account balances