Monitor daily bookings and ensure assigned rooms are prepared prior to check-in, research on the guests status (media, internet, newspapers) Handled VIP amenities and arrivals, messaging and guest relations. Ensure special guests (disabled, elderly people, children and VIPs) receive personalized services, properly greeted upon their arrival Concierge service, ticket issuing and confirmation, accommodation, transportation sightseeing and restaurant reservation for the rooms and suites, restaurants, venues Responded promptly and solved the queries and requests of clients and guests to maintained high satisfaction rate Received and handled guests' complaints Coordinated with the requests of guests to other departments such as housekeeping, technical department, food and beverages department, etc. and to resolve issues. Supervised, oriented and coached staff to ensure the completion of required tasks. Monitor and maintain cleanliness sanitation and organization of assigned work areas Everyday communication with the guests Identified opportunities to upgrade customer service with latest technology. Recommend local tourist spots, including places to dine, shop and sight-see. Promote hotel services and amenities. Provide upscale guest service experiences for clients throughout their stay Oversee check-in and check-out procedures, including reservations and financial transactions Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience Examine daily duties, assign tasks and check on progress Establish friendly relationships with regular hotel clients Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings Record information in the logbook, regular daily reports

Reservation of tables, seating of guests, answers to calls, knowledge of the menu, the name of dishes and composition, wine cards, increase in restaurant sales, ability to use the MICROS system, with checks, cashier, terminal, locate guests, find a way out of difficult situations, find a compromise.

Negotiations, correspondence with partners and potential investors; Business plans; Organization of the manager's schedule; Support of contracts; Interaction with foreign legal entities and individuals on the implementation of the company's projects (drafting and approval of contracts); Organization of business trips; visa support; Protection of company interests in courts; Registration of own trade brands. Achievements: trained 2 new employees (use of PC programs, tax returns); Successfully passed 3 tax inspections; Optimization of the process of negotiation of contracts;

Meeting and accompanying VIP guests, conducting tours for VIP guests in English, Russian and Kazakh languages; Achievements: participation in the inauguration of the President of Kazakhstan; International Economic Forum; International Innovation Forum; Congress of the Nur Otan Party; Congress of the Party Zhas Otan; Post-release of the Message of the President of the Republic of Kazakhstan to the nation; International forum "Days of Space in Kazakhstan";.

Guest Accommodation, working with the fidelio program, work with "complex customers"; control over the fulfillment of the duties of hotel employees.