Explain features of room, such as operation of radio, television, and night-lock, and how to place telephone calls. Page guests in lobby, dining room, or other parts of hotel. Deliver messages and run errands. Deliver room service orders. Pick up articles for laundry and valet service. Call taxi for guests. Carry guests’ luggage, show guests to their rooms, and make sure that everything in the room is in order. Check the lights, ventilation, and heating and show guests how to use the air conditioner, television, and telephone. If any equipment is not working properly, report this to the maintenance department. Give guests information about the hotel and local tourist attractions, deliver packages, run errands, and bring food and drink orders to guests’ rooms. Carry luggage for guests who are leaving. Education and Certification