Delivery of ITSM and infrastructure projects. Design of ITIL processes, implementation of Service Desk solutions. Processes automation. ITIL and infrastructure related workshops.

Envisioning, planning and delivery of various complex projects in ITSM and IT infrastructure areas. Key projects: Customer: Financial Company, Kazakhstan, 1 000+ users. June - December 2017. Design of Incident Management and Problems Management processes. Implementation of the processes using Microsoft Service Manager. Customer: Large Technology Company, Europe, 300 000 + users. May - August 2017. Project description: Proof of concept project for Mac management by Hybrid Intune/SCCM. Customer: Large Publishing Company, Germany, 1 400 users + contractors. Nov. 2016 – May 2017 Project description: Envisioning of modern workplace and key personas, proof of concept for device management use cases. Change from device-centric to user-centric approach. Customer: Group of Companies, Europe, 4 000 + users. May – Dec. 2016 Project description: Deployment of IT Service Desk solution, implementation of ITIL processes: incident management, problem management and change management. Customer: Large Natural Resources company, Central Asia, 4 000+ users. June – Oct. 2016 Project description: Upgrade of company device management infrastructure to the latest generation of products. Created an approach and implemented an upgrade of company workstations to Windows 10. Customer: Large National Resource Company, Central Asia, 30 000 + users. March – April 2016 Project description: Deployment of hybrid monitoring solution (SCOM-OMS) for identity and PKI services. Customer: Insurance company, Malta, 500 + users. April – May 2016 Project description: Windows 10 upgrade and management project. Customer: Large telecom operator in CIS, 4 000+ users. June – May 2016 Project description: Implementation of Service Desk Solution and ITIL processes. Customer: One of the largest Banks on the territory of CIS. 3 000 + users in Central Asia, 250 000 + users global. June 2015 – May 2016 Project description: Implementation of computers inventory, automation, software and operating systems deployment functions using System Center Configuration Manager for autonomous region with 3000 users.

Responsible for support of company data centers: server and storage equipment, infrastructure and user services. Successfull implementation of virtualization on company servers: * Replication of Virtual Servers between primary and backup data centers * Failover operation between primary and backup datacenter in less than 5 minutes * Creation of manual for operations, virtualization platform scaling and failover in case of disaster of any level * Minimization of investments in software and hardware by repurposing existing hardware and effective use of licenses * Vitrualization based on Microsoft technologies Lead project on migration of company PCs from Windows XP to Windows 7: * Standardization and engineering of corporate image * Setup of deployment platform for "lite touch" migration scenario Lead 2 system administrators for daily operations * Optimization of support operations * Hand over tier 1 support operations to helpdesk

Boart Longyear have closed the office in the area and dismissed all staff members. • IT service delivery in 5 offices of CIS region; • Control of IT outsource companies, who provisioned basic service desk and other types of services in local offices; • Resolved incidents on second and third level support in regional service desk; • Managed queues in Service Desk (incident management) to organize work of IT outsource specialists; • Maintenance of all IT systems in the area (servers, network equipment, PBX, etc); • Participation in Global IT operations, in ex. optimization of Active Directory, rollout of Microsoft SCCM etc.

* Maintenance of IT processes and services in 4 offices; • Maintenance of IT processes and services in 4 offices; • Development and implementation of IT equipment purchase plans. Optimization of IT spending; • Migration of IT resources from local into global domain infrastructure (is in final stage); • Virtualized and optimized servers park. Total number of servers is decreased for 5 units out of ~50 and counting; • Management of IT Department consisting of 4 systems administrators; • Management of outsourcing IT companies and consultants for various long and short term works;

• Provide designated account management and technical support resources to help enterprise customers maximize their technology investment and meet the unique needs of their business; • Quickly and efficiently resolve customers' support issues. Manage proactive support assistance with prescriptive advice and guidance on IT issues such as performance concerns, disaster recovery and configuration assistance; • Share best practices from Microsoft's internal IT experience supporting critical business systems, aid to implement MOF and MSF frameworks; • Provide information and learning opportunities such as workshops to advance customers' own organizational success with Microsoft’s products and technologies;

• Presentation of Microsoft software products on public events including launches of new products: Vista, Office 2007, SQL 2005, BizTalk 2006, SharePoint 2007 Exchange 2007 etc.; • Technical presales for end customers (IT professionals, TDMs, BDMs); • Conducted lectures and seminars on Microsoft products and technologies for students in top Almaty Universities KazNTU, KBTU and others; • Joint work with Microsoft partner companies on technical presales issues and consultations for better response on Microsoft competitor software products; • Conduct practical workshops and trainings of various difficulty levels for IT companies technical specialists, managers and press journalists;

MW&P is a small Juridical company with almost 40 people in staff. However they require a quality and highly available IT services. During my work in MW&P have rebuild almost all infrastructure. Equipment and technologies used: Cisco PIX as a first level firewall, Microsoft Windows 2000 and 2003, Exchange 2000 and 2003, file services, ISA server as a second level firewall, DMZ and a remote access server. Major achievement: creation of cold back-up infrastructure of main equipment, stable work of all IT systems and downtime close to 0.

IT support and management of infrastructure in 10 offices of Central Asian region. B.A.T. owns mature IT infrastructure and well documented services on a global level. My role was to keep stable work of all server and user equipment and included such tasks as setup new servers and install O.S., configuration of various services, creation of new and help-desk for existing users, etc. Major achievements: * Work with Y2K problem (time count after year 2000). before year 2000. All major systems were checked for correct work after Y2K; * Office relocation: I alone have relocated all server and telecom equipment including negotiations with service proveders as well as setup a new LAN for users; * Other different projects: Novel Directory Services merge for KZ and UZ; effective work of Lotus Notes etc.