Managed a diverse team of IT professionals, both internal and from 3rd parties, to provide efficient IT services for 34 Starbucks coffeehouses. Was responsible for managing a complex IT landscape and had a strong emphasis on business continuity. Executive team member. • Built a local IT organization from scratch, growing it from 2 people to a strong team providing 24/7 support. • Reduced the number of ongoing IT issues by up to 90%. • Established operating procedures to systematically review and resolve end-user technology issues, including those related to ERP, Business Apps, and Infrastructure. • Managed a new POS hardware installation project, successfully installing over 100 POS systems in just one month with zero business losses.

IT Business Partner for Western and Central Asia cluster. Responsible for 3 markets (KZ, AZ, UZ), approx 1000 end-users, and 10+ sites including production. Acted as the key liaison across all functional areas, including business units, IT organization, and outside vendors. WCA Executive team member. • Implemented the 1C ZUP (HR admin and Payroll app) in collaboration with the HR team, global IS&T, and third-party partners. • Improved the uptime of internet services for all sites to 99.9%. • Significantly improved facility services by successfully implementing a ticketing system within a span of just 2 months. • Optimized IS&T inventory processes, resulting in zero losses of IT assets. • Spearheaded the implementation of all IT aspects for the launch of two new sites.

Managed a diverse team of over 40 IT professionals, overseeing the delivery of efficient IT services across three markets, encompassing three production plants and more than 20 offices. • Managed a budget of over 2 million EUR for both operational (OPEX) and capital (CAPEX) expenditures in IT. • Managed 10+ enterprise information system/business transformation projects, ensuring adherence to internal and external standards. • Directed continuous system and process reviews, reducing costs by 20%. • Significantly improved ITSM processes by signing SLAs with the business and implementing an ITSM platform with L1-L2-L3 24/7 support. • Managed a Digital Transformation program with a portfolio of over 15 projects. • Implemented various solutions, including a BPM platform, BI solution using Qlik Sense, SFA solution, MES, etc.

As the IT Director of a corporate group, I was responsible for creating and delivering IT strategy in alignment with the overall business strategy. Executive team member. • Established an IT Center of Competence (CoC) in the Russian market. • Implemented ITIL, Project Management, and Change Management principles • Facilitated the successful implementation of four major business projects, such as the Warehouse Management System, with a budget exceeding 200K EUR and a total ROI achieved within three years. • Developed an action plan to bring the IT infrastructure into compliance with local legislation requirements and global policies. • Managed a comprehensive IT Projects RoadMap, overseeing more than 20 projects. • Successfully implemented an IT Continuity Plan.

IT Business Partner for Kazakhstan and Central Asia cluster. Managed all multichannel marketing activities from an IT perspective in the Russia/CIS hub. Supported digital and innovation projects in the MENA/CIS region. Regional executive team member. • Implementation of the "Single device" project. Replacement of laptops for iPads across all field forces (over 100 people) which was accompanied by the development of new operating processes, policies, applications, etc. • Russia emailing channel launch. IT leadership: negotiated with creative agencies and internal groups, developed a process flow, supported business in KPIs development, and improved UX and design issues. • Russia healthcare professionals portal IT leadership. Developed the data flow scheme according to the local PII law changes. • Implemented Field force activities monitoring system and workflows (BI). Improved Kazakhstan field force team effectiveness (>50%). • Resolved up to 95% of issues that were identified after Multichannel Marketing platform implementation in MENA/CIS (Saudi, Turkey, Russia). • Prepared solutions/applications roadmaps (as is and to be) for SAP, and Veeva (CRM) projects. Lead integration part of SAP and Veeva project.

Member of the Startup team responsible for application development and further worldwide distribution. • Developed (with a team) 4 new products in 6 months. • Built an e-commerce infrastructure and mechanisms to promote and distribute developed applications. • Started worldwide sales (mostly in Western Europe, USA, and Australia.

The team leader of the web development team. Key subject matter expert in web projects across the whole company. Project Manager for in-house web projects. • Developed (as a team leader) www.airastana.com corporate portal and intranet portal. Front-end/back-end both. Implemented Ektron and Kentico CMS. • Developed flight status service(AIMS integration), Developed Nomad Club (Frequent Flyer Program) services (CRIS-Mercator integration). • Integrated Amadeus IBE/WCI/CMT services. • Developed .net-based dll to encode/decode Amadeus post requests, Developed an Alternative payment system (Payment gateway with banks), Developed a Booking system, and Developed PDF ticketing. • Reduced Amadeus transaction costs by applying mechanisms such as GeoIP lookup, captcha, etc. • Increased number of unique visits and revenue. • Improved web infrastructure (uptime ~99,8%).

Customizing and adopting portals based on Microsoft Office SharePoint Portal Server 2007. • Preparing requirements specification and detailed projects. • Developing Web-parts and Web applications design and code(C#, ASP.NET). • Customers consulting on technical issues. • Consulting services and technical support of completed projects and solutions. • Developing BI (Business Intelligence) systems (MS SQL 2000/2005, MS Office 2007).