*Ответственна за реализацию инновационных проектов, обеспечение качества и системы клиентского обслуживания. *Успешно курирую сеть из 58 сервисных партнёров. *Инициировала и реализовала проект Eco-Box по переработке электронных отходов. *Инициировала и внедрила проект и приложение EcoArt – международную сеть для переработки электронных отходов. *Ежегодно достигаю 100% выполнения местных аудитов качества сервисных партнеров (58 партнеров, включая Казахстан, Кыргызстан и Монголию). *Настроила более 50 авторизаций для сервисных партнёров в системах GSPN, SAP, NERP. *Привлекла 3 новых сервисных партнера, заключив контракты и расширив сеть сервисного обслуживания компании.

Handled emails and inbound calls from customers; Listened to customers' feedback or needs for total customer satisfaction; Attended to customer inquiries and complaints about the products and services of the company

1. Promoted upon obtaining A+ Fidi Faim certification crucial for facilitating the transportation of personal belongings for the company 2. Obtained certifications from GSK, Sanofi, and Intertek, enabling the company to transport medical goods 3. Created innovative training programs for recruits and quality representatives to enhance the quality of their work 4. Managed a team of 20 quality representatives to establish business continuity in branches across the CIS region 5. Implemented an innovative auditing method to boost the quality of job files, leading to an improvement from 50% to 85%

1. Successful completion of external audits from companies such as Intertek, GSK, Sanofi, and Fidi Faim; 2. Implemented a new internal audit system for job files. The latest audit system clearly identified inconsistencies and subsequently improved the quality of job files; 3. SOP, instructions, and policies on multimodal transportation were created and implemented; 4. A new system for collecting information on customer feedback was implemented. This system facilitated feedback collection and helped identify strong suits and shortcomings of the services provided; 5. Implementation of an online training system to improve the efficiency of branch representatives 6. Management of branch representatives(around 20 people), control and monitoring of the effective implementation of quality standards in branches, and delegation of tasks between branches;

● Dealing with non-compliance reports ● Assessing and rating customer feedback ● Designing, reviewing, and updating quality control policies ● Translating QMS documents