Designed and implemented ITSM, HRSD, modules, improving operational efficiency. Configured CMDB (Configuration Management Database), incident management, change management, problem management, and service request fulfillment processes, ensuring alignment with ITIL standards. Integrated third-party systems same like Jira, Teams, LinkedIn, WorkDay, GLPI, MongoDB via API integration (REST/SOAP), MID Server, and Active Directory to streamline IT help desk operations and automation tools Managed user access processes by integrating Active Directory and third-party systems into ServiceNow via APIs and MID Server, ensuring secure and efficient account provisioning. Updated and maintained user account repositories to support service request fulfillment, enhancing help desk operations and user authentication workflows. Configured portals, including custom widget creation Created custom applications, including Badge Request Configured platform features, including Agent Workspace, Flow Designer, Virtual Agent, mobile apps, CMDB, ATF. Developed and maintained code on platform, including Script Includes, Business Rules and more. Developed custom applications and scoped applications using Service Portal, UI Builder, HTML, CSS, AngularJS, and Jelly Script to meet stakeholder requirements. Performed functional testing

Designed and developed a universal WEB application for messaging API using Spring Boot + Security for the backend. MongoDB for the database, and Redis for connection management. Implemented Twillio for authentication, to ensure access to the application (2FA). Used Angular for front-end development. I performed automated testing with Selenium to ensure high code quality. Swagger for documentation. Developed a concierge WEB application "My life" for managing work processes. Using Spring Boot for the backend. MySQL for the database and JPA-Hibernate for connection management with REST API. Swagger for documentation. Used Angular for front-end development. I performed automated testing with JUnit. Developed a webshop WEB application "Vitrine". Using Spring Boot for the backend. MySQL for the database and JPA-Hibernate for connection management with REST API. Swagger for documentation. Used Angular for front-end development. I performed automated testing with JUnit.

Jewelry counseling Sales Valuation

Responsible for the operation of the CNC milling machine. Quality control of manufactured units.

Creating SRS (Software requirement specification) for the project. I worked with the design team to approve the design for the application. I worked with the testers team for UX-UI design and functional testing for all applications. I have involved 23 clients in the project, in the development phase (before project release)

Developing and managing marketing campaigns for QWERTY internet centres. Effectively driving brand awareness, engagement and traffic to social media pages, quality assurance of services, promotions and competitions, tournaments in the Internet center, online. The organization works with partners, business negotiations on behalf of the Internet centre.

Working with clients and partners. (B2B), full responsibility for directing sales, Digital creativing.

HR management, scheduling work hours for personals, sales and coaching trainings, accountability of inventory, inventory records.