■ Supervised a team of 80 persons: in charge of Front Office, Housekeeping and Laundry departments. ■ Handled various Head of State and VIP Government Delegations in the hotel, provided assistance to MFA/Akimat to insure successful preparation process. ■ Implementation of LQA standards in 2015 with the team. ■ Introduced incentive schemes to increase rooms revenue and reviewed based on market demand. ■ Successful completion of ISO audits in 2014/2015 for Rooms Division. ■ Participate in preparation of annual operating budgets and financial plans. Monitor budget and control labor costs with a focus on rate strategy, building initiatives and inventory management ■ Oversee night audit function and preparation of financial reports. ■ Maintain procedures of guest security, credit, financial transactions and inventory control. ■ Analyzed guest satisfaction data, developed plans to achieve performance goals. ■ Achieved 94% on Room Cleanliness; 95% on Overall Reception; 94% in Laundry Services in 2013 as per Market Metrix Guest Survey in 2015. ■ Kept track of social media including Tripadvisor, Booking.com page of Rixos President Astana and analyzed feedback, responded to reviews, pushed reviewed index to be at 4.5 minimum on Tripadvisor/ 9 on Booking.com with focus to be number one in the city. ■ Achieved 4.87 on Staff Satisfaction in Housekeeping and 4.45 on Front Office out of 5 in 2015. ■ Introduced ways to minimize expenses in the Rooms Division according to market financial downturn in 2015 without compromising quality. ■ Regular inspections of all hotel public areas and rooms to ensure proper mainte-nance and upkeep and co-ordinate with engineering department for prompt action. ■ Supervised florist and managed flower decorations in all the hotel areas and events. ■ Regulated amenity cost and sot of chemicals used in cleaning/laundry to be in line with budgets. ■ Initiated inventory control programs for Laundry and monitor distribution of the items according to stocks. ■ Prepare Capex for HK, Laundry and Front Office

Shangri-La’s Villingili Resort and Spa Maldives is a unique all-villa Maldives resort property located in a spacious, boutique-style environment. Accommodations include a total of 132 private ocean retreats and tropical tree house villas making it a premiere Maldives luxury resort. • Managed following sections heads (Service Managers) of Front office: Guest Relations, Guest Recognition, Butler Service, Transportation (including boat crews, buggy drivers, vehicle drivers), Airport team, Service Center, Front Desk, Duty Manager/Night Manager, Assistant FOM and Rooms Controlling total of 92 staff members. • Monitored Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition. • Monitored Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition. • Scheduled and regularly conducted routine inspections of areas under my supervision and control. • Actively recognized, rewarded and disciplined Front Office personnel to ensure compliance with the departmental goals. • Reviewed, revised and communicated Front Office policies and procedures to facilitate operations. • Oversaw the implementation of the Performance Monitor Program to keep track of guest satisfaction levels, and ensures reportorial requirements are strictly adhered to per program guidelines. • Strong focus on staff development and mentoring. • Conducted appraisal sessions for supervised staff and formally documents performance for the period using official forms • Established and oversaw strict adherence to the key control procedures of the Key System. • Maintained daily Duty Manager Log as per internal procedures. Ensured that follow up, updated and relevant actions are taken to ensure guest satisfaction as per standards

The Oberoi Group (www.oberoihotels.com) is a leader amongst Asia’s hospitality companies. Founded in 1934, the group manages thirty quality hotels and six luxury cruisers across six countries under the brand name of Oberoi hotels & resorts and Trident-Hilton. The Oberoi, Sahl Hasheesh is an all suite resort located on the Red Sea and has been the only member of “Leading hotel of the world” in Egypt for 6 years. The resort has 102 suites with 19 pools. The resort also won the award for the best resort on the Red Sea in 2004 and Best All-Suite Resort in the world in 2008 amongst other recognitions. Assistant Front Office Manager ▪ Ensured that the customer satisfaction is achieved through prompt, courteous and accurate service delivery. ■ Looking at productivity and effectiveness of Reservations department, maximizing Rooms revenues ■ Assisted FOM in directing organization of work within department including assignments and time schedules. ■ Initiated ideas for optimizing sales of room inventories to achieve budgets and hotel’s profitability. ■ Facilitated the job of FOM in preparing and adhering to departmental operational budgets. ■ Consistently observed key performance indicators for the department and took corrective action. ■ Monitor that room folios were correctly maintained and payment received duly as per hotel standards. ■ As a FO team achieved 90% at Front Office during recent LQA Audit.