•Control and organization of IT Support Department routine operations; • Control and resolution of IT tickets raised; • Processing and solving of Level 2 & 3 applications; • Development of technical documentation (procedures, policies, instructions); • Optimization/improvement of internal business processes of the Department; • Automation of routine tasks; • Administration of Windows Servers 2012, 2016; • Administration of PBX AVAYA; • Support for Microsoft products (Azure, 365); • Corporate Mail setup up and further support; • Support for Citrix Xen App; • Development of network charts/diagrams and other technical documentation (procedures, policies, instructions, training material for users, etc.); • Equipment maintenance (Telecommunications and peripherals of such OEMs as Cisco, Avaya, Dell, Lenovo etc.); • Maintenance and support of IBM software (IBM Lotus Domino 8,9+, Lotus Notes\IBM Notes); • Working with Active Directory: creation, control and monitoring of status of accounts and access, groups, internal audits, etc; • Analytics, data collection, reporting, security audits, etc; • Technical support for end users; • Administrative functions; • Creation and processing of applications and control of work tickets, incidents, etc; • Restoring information from damaged media; • Support for Adobe, Autodesk, Bently, Citrix, IBM, Dell, Microsoft, Intergraph App.

• Assist for IT Manager in supporting all servers, operating systems, e-mail systems, data backups and recovery, network security, antivirus and data base maintenance; • Cooperate with all Company IT&T teams to provide quality and timely support to PC users in all locations; • Continuous operation and control technical conditions and performance of all servers, PCs and network equipment; • Participate in operational system upgrades, Microsoft Exchange software package and other software system upgrades which impact network as a whole; Participate in development and upgrade of applicable procedures and ensure they are followed; • Carry out data backup and recovery; • Create new users’ accounts and support the accounts; • Maintain spare part stock for all IT equipment used by Company; • Diagnose and trouble-shoot bugs and defects in operating systems and applications; Control that IT engineers work timely and meet quality requirements; • Cooperate and coordinate activities with all Company IT teams to obtain corporate solutions and standardize network infrastructure; give proposals for improvement of Company network infrastructure; • Install and improve operations hardware and applications, monitor and maintain relevant records of requests to Help Desk; compile inventory of software and hardware; • Asset Management; • Telecommunication equipment installation; • Installation and support Server (Windows2003/2008/2012); • Support of the FTP-server; • Support of 1C (Accountant software); • Help Desk (Almaty, Astana, Atyrau, Tengiz, Aktau, Aksai); • IP Phone system support.

• FOCL installation; • Telecommunication equipment installation; • Compliance with the approved work schedules in terms of the project. To initiate recommendations for operating programs modification to remove failures in work schedules realization, if required; • Review, check of the work results performed by Contractor, participation in acceptance of the works done; • Implementation of appropriate and effective HES programs and work quality by all Contractors when conducting the reconstruction; • Cooperation and liaison with Contractor pertaining to quality inspection of construction and installation works, acceptance of equipment and consumables; • Direct participation in reconstruction objects preparation for start-up and commissioning; • Preparation of all periodic and special SCADA and FOCL reports.

• Making contracts for Subcontractors for Suppliers; • Purchasing of Equipment and required materials; • Support of the server (Windows2003); • Support of the proxy-server (ISAserver2000); • Support of the FTP-server; • Anti-virus, internet and license policy; • Help Desk (180 users); • PBX support.

• Making contracts for Subcontractors for Suppliers; • Purchasing of Equipment and required materials; • Support of the server (Windows2003); • Support of the proxy-server (ISAserver2000); • Support of the FTP-server; • Setup of workstation; • Anti-virus, internet and license policy; • Repair of computers and peripheral computer equipment; • Help Desk (150 users); • PBX support.

• Support of the server (Windows2003); • Support of the proxy-server (ISAserver2000); • Setup of workstation; • Anti-virus, internet and license policy; • Repair of computers and peripheral computer equipment; • Help Desk (100 users); • PBX support.

• Support of the server (Windows2000); • Help Desk; • Setup of workstations; • PBX support; • Repair of computers and office equipment.

• Support of the server (Windows2000); • Help Desk; • Setup of workstations; • PBX support; • Repair of computers and office equipment.