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Male, 29 years, born on 15 June 1996
Aktau, willing to relocate (Other regions, Kazakhstan, Russia), prepared for business trips
Customer Service Specialist / Sales Manager / Accommodation advisor
600 000 ₸ in hand
Specializations:
- Sales manager, account manager
- Partner manager
- Tourism manager
- Call center operator, contact center specialist
Employment type: full time, part time, project work/one-time assignment, volunteering, work placement
Work experience 7 years 9 months
March 2023 — currently
3 years 2 months
Financial Sector... Show more
Customer Services Specialist
- To provide efficient support to customers by timely resolving their issues, responding to their requests and satisfying with their requirements;
- To effectively achieve targets set for the Unit and employees;
- To be in line with the Units processes, policies, procedures and requirements;
- To support clients on CitiDirect BE (online banking) questions;
- To register all clients cases in Service tracking and reporting system (phone calls and e-mails);
June 2021 — February 2023
1 year 9 months
Rixos Water World Aktau
Aktau, www.rixos.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Call Center Supervisor
Working with direct clients, increasing sales to the hotel by providing a good consultation, following guests requests.
• Manage phone calls and work with outlook correspondence;
• Provide all necessary information for guests;
• Increase sales through cold calls;
• Creating reservations according to provided information from individuals;
• Organizing with transportation for guests;
• Providing with daily, morning and evening reports.
• Supervision on colleagues.
• Knowledge of the OPERA program;
• Everyday updating and monitoring OPERA program;
• Creating and updating data;
• Help colleagues if necessary.
April 2021 — May 2021
2 months
Rixos Water World Aktau
Aktau, www.rixos.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Reservation agent
• Manage phone calls and work with outlook correspondence;
• Provide all necessary information for guests;
• Creating reservations according to provided information from tour operators and individuals;
• Organizing with transportation for guests;
• Providing with daily, morning and evening reports;
• Knowledge of the OPERA program;
• Everyday updating and monitoring OPERA program;
• Creating and updating data;
• Help colleagues if necessary.
October 2019 — October 2020
1 year 1 month
NCOC
Atyrau, ncoc.kz
Accommodation advisor
Worked at Atyrau NCOC office for 1 year until finish of contract. I was working during COVID-19 remotely, organizing mobilization of personnel going to offshore/onshore.
• Accommodation assignment allocation for Single and Family status eligible personnel as well as visitors In accordance with NCOC procedures;
• Usage of TopDesk, OPMS and PTS systems. Work GAP analyzes are done accordingly;
• Participation in Site Visits, HSE and Hygiene inspections;
• Receive, inform all tenants for SAFE-R card issues with recommendation notes. Processing SAFE-R card cases at TopDesk as SAFE-R card focal point from Accommodation team;
• Provide hotel meals report and occupation for tax report to Cost Controllers on monthly basis.
July 2019 — October 2019
4 months
Renaissance Aktau Hotel, TM (Компания CP Hotels, TOO)
Kazakhstan, renhotels.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Front desk shift leader
• Meeting people;
• Check-in and check-out process;
• Provide all necessary information for guests;
• Cash and payments handling;
• Knowledge of the OPERA program;
• Everyday updating and monitoring OPERA program;
• Creating and updating data;
• Help colleagues if necessary;
• Night audit;
• Manage phone calls and work with outlook correspondence;
• Supervision on colleagues.
March 2019 — May 2019
3 months
Atyrau, oms-ship.all.biz
Transportation, Logistics, Warehousing, International Logistics... Show more
POB Administrator D-island
Worked offshore on Kashagan, D-island.
• Passenger accomodation;
• Work with passengers, solve any problems with passengers;
• Provide all necessary information for passengers;
• Coordination of ship activities;
• Manage phone calls and work with outlook correspondence;
• Creating and updating data;
• Help colleagues if necessary;
• Provide induction;
• Daily updating and monitoring PTS program;
• Daily updating and monitoring POB report;
• Every morning checking departure flights;
• Every evening provide flying manifest for passengers.
May 2018 — March 2019
11 months
Renaissance Aktau Hotel, TM (Компания CP Hotels, TOO)
Kazakhstan, renhotels.com
Hotels, Restaurants, Food Service Industry, Catering... Show more
Front desk clerk
• Meeting people;
• Check-in and check-out process;
• Provide all necessary information for guests;
• Cash and payments handling;
• Knowledge of the OPERA program;
• Everyday updating and monitoring OPERA program;
• Creating and updating data;
• Help colleagues if necessary;
• Night audit;
• Manage phone calls and work with outlook correspondence.
April 2017 — June 2017
3 months
Van Oord
Kazakhstan, www.vanoord.com
HSE Assistant
Worked offshore on the PRORVA project.
• Assisting HSE staff;
• Recording, document and publishing meeting minutes;
• Ordering office supplies and monitoring inventory;
• Help colleagues if necessary;
• Creating and updating data;
• Provide induction.
Skills
Skill proficiency levels
Driving experience
Driver's license category B
About me
Purposeful in all field of activities. A quick learner with a desire for continuous personal growth and learning new skills.
I like to travel and I'm trying to record best moments of my life. I have a dream to see the world and make a big movie about it. In my spare time I do sports, listen different music, walk and make pictures or film something.
Целенаправленный во всех областях деятельности. Легко обучаемый, с желанием постоянного карьерного роста и изучения новых навыков.
Я люблю путешествовать и стараюсь запечатлеть лучшие моменты жизни. У меня есть мечта, увидеть мир и сделать большой видеоролик об этом.
В своё свободное время я занимаюсь спортом: бегаю, плаваю, подтягиваюсь и отжимаюсь, слушаю различную музыку, гуляю и делаю фотографии или что-то снимаю.
Higher education
2018
Higher education
Транспорт и строительство, Эксплуатация судового электрооборудования и средств автоматики (инженер)
Languages
Professional development, courses
2022
Heartist - special training focused on increasing the level of guest satisfaction.
Rixos Aktau
2020
Learn from incident (LFI)
NCOC
2019
FFT Drager
YKK Kazakhstan
2019
HSSE Induction
NCOC
2019
Offshore TAR HSSE Induction
YKK Kazakhstan
2019
FFT MSA
YKK Kazakhstan
2019
HUET
YKK Kazakhstan
2016
English language course
Bonas Macfarlane education, English language
Tests, examinations
2016
IELTS Certifiate (Band score 6.0)
Bonas Macfarlane education, Английский язык
Citizenship, travel time to work
Citizenship: Kazakhstan
Permission to work: Kazakhstan
Desired travel time to work: Doesn't matter
