Ensuring smooth operations of Club Lounge during business hours, providing assistance and support to employees, conducting pre-shift meetings for information exchange, evaluating employee performance, training and development, conducting interviews and hiring. Serving VIP guests with access to the Club Lounge. Leading and guiding the team members on the Marriott Bonvoy loyalty program, supporting awareness of benefits and privileges for Elite members, fostering positive relationships with Elite loyalty program members. Maintaining the hotel rules and procedures regarding safety, Open-door policy, and equality among employees regardless of race, gender, or religion.

Active participation in front desk operations with a keen eye for guest satisfaction. Leading a team, creating a welcoming atmosphere from the moment guests arrived. Coordinating smooth flow of check-ins and check-outs, addressing guest inquiries, and ensuring that every interaction reflected the highest standards of hospitality. Involvement in staff training such as exceptional customer service, warm and accommodating demeanor, operational systems, hotel rules, and policies. Integration of new technologies and systems to enhance the efficiency of front desk operations. Development and maintenance of positive working relationships with other team members and departments. Serving as an example to emulate and being the first point of contact in ensuring fair treatment and adherence to the Open-door policy.

Process all guest check-ins and check-outs, work with different payment methods. Assign rooms for guests according to their preference. Coordinate with housekeeping to tack readiness of room for check-in. Checking reports during night shifts. Create reservation for Walk-in guests. Maximize revenue by selling higher category of rooms, hotel restaurants and facilities. Provide assistance to guests and resolve guest’s issues. Assisting in trainings for new employees. Make sure that hotel policies and rules are implemented.

Provide assistance to the Rooms Division with opening the hotel. Prepare guest’s rooms with housekeeping department: cleaning the rooms after construction works, installation beds, setting staff which belongs to the room. Preparation Concierge desk: select best restaurants in the city, to get acquainted with outsource vendors, preparing LSOPs, passing trainings. Provide outstanding services and ensure guests satisfaction. Respond to customer’s needs and requests in a timely manner such as organization of transportation, city-tours, advising and booking of restaurants, purchasing air tickets, searching tickets for events, organization leisure of guests. Preparing and revising payment documents from outsourcing companies for senior management. Maximize hotel’s revenue through cross-selling hotel’s facilities and services: hotel’s transportation, restaurants, SPA, Banquette hall and meeting spaces. Assisting to the guest’s requests and coordinate with housekeeping, engineering, food and beverage departments on a daily basis. Building strong relationships and creating guest’s for life.

Consistently provide high quality service including top-level hosting, security and cleanliness at the facilities in order to achieve customer satisfaction and maximize hotel’s profits. Perform administrative tasks associated with the department: purchasing, inventory management, sales and writing reports for senior management. Coordinate actions and decision-making with other departments including housekeeping, engineering, front office, sales and marketing, food and beverage and others. Provide training for new employees as well as consult customers of the hotel.

Meeting hotel guests, assisting to the guest upon arrival, providing general information about the hotel