- Conducting all required internal / external audits - Preparation of individual further training and education programmes in consultation with the Department Manager - Follow up and filing of staff appraisal interviews in accordance with procedure - Support the Project Managers/Department Manager in establishing the resources and organization (skills, manpower, communications) needed to achieve the control strategy - Monthly update Resourcing Plan to know requirement of manpower - Collaborate with Recruitment, Learning & Development team and Financial Controllers to align hiring plans, budgets, and capability development strategies - Ongoing support in all staff administrative tasks - Analysis for improvement of HR and administrative work - Negotiation and drafting of amendments to employment agreement of employee, freelancers, staff subcontractors - Handling of employment agreement terminations with employees - Drafting and continuous updating of job descriptions - Arrange certification of company engineers, with methodical and informational support - Participate in HR conferences - Monitor labour discipline within company departments and observation by the employees of internal company Employee Handbook - Provide recruitment, allocation and arrangement of young specialists and workers in accordance with their obtained professions and specialties; jointly with department heads, arrange their internship and adjustment in the working activities - Participate in setting up a system of complex performance evaluation, personnel professional development, and advancement; take part in preparing improved training process - Taking part in weekly HR meetings - Communicates information on HR issues and decisions to all employees - Train and mentor HR and Administrative Assistants - Design employees’ compensation and benefits packages - Help organize employer branding activities - Consideration of HR trends and introduction of corresponding initiatives/strategies/processes - Initiation, organization, further development and implementation of the onboarding process (induction) for new employees - Identification of employees for internal initiatives such as the International Trainee Program - Facilitate secondment of employees to other ILF Group offices; - Take part in developing personnel policy and company personnel strategy - Provide preparation of procedures and instructions in accordance with labor regulations

- - Awareness of company procedures - Preparation of individual further training and education programmes in consultation with the line manager - Ongoing support in all staff administrative tasks - Preparation of necessary on HR and administrative work - Analysis for improvement of HR and administrative work - Negotiation and drafting of amendments to employment agreement of employee, freelancers, staff subcontractors and similar - Handling of employment agreement terminations with employees - Drafting and continuous updating of job descriptions - Arrange certification of company engineers, with methodical and informational support - Provide preparation of documents for employees the mandatory accident insurance - Provide preparation of documents for employees the voluntaries medical insurance. as well as for their families - Coordinate company team-buildings - Conduct induction for new company employees - Update resumes of current and new (national and expatriate) company employees in the established ILF format if required - Monitor labour discipline within company departments and observation by the employees of internal company Employee Handbook - Execute documentation and timely register the foreign employees of the Company - Execute documentation and obtain visas for the Kazakh and foreign personnel of the Company - Execute documentation and obtain work permits for the foreign personnel of the Company - Participate in setting up a system of complex performance evaluation, personnel professional development, and advancement; take part in preparing improved training process - Provide appropriate reporting on personnel headcount and working with personnel for Labor Department - Taking part in weekly HR meetings - Timely issuance of company employees monthly time-sheets - Communicates information on HR issues and critical HR decisions to all employees - Track the timely creation / deletion of employee profiles in Deltek Maconomy - Train and mentor HR and Administrative Specialist and Assistants - Replacement of Regional HR Manager during her absence - Help organize employer branding activities - Preparing and tracking KPIs and suggestion for improvements, as needed - Ongoing consultation with HR colleagues of other companies of the ILF Group - Interdisciplinary cooperation and interface role as regards communication with other offices (Almaty, Atyrau) - Consideration of HR trends and introduction of corresponding initiatives/strategies/processes - Initiation, organization, further development and implementation of the onboarding process (induction) for new employees - Career planning, preparation and implementation of development and succession planning - Identification of employees for internal initiatives such as the International Trainee Program - Facilitate secondment of employees to other ILF Group offices - Take part in developing personnel policy and company personnel strategy - Provide recruitment, allocation and arrangement of young specialists in accordance with their obtained professions and specialties; jointly with department heads, arrange their internship and adjustment in the working activities - Continuously work to provide reserve pool for advancement, based on such organizational practices, as career planning, candidate preparation with individual development plans, rotation of supervisors and specialists, specific trainings, trainee assignments within the appropriate positions - Participate in quarterly ILF Group HR meetings - Preparation quarterly HR report and Info calls - Provide preparation of procedures and instructions in accordance with labor regulations - Relationship with Universities, supporting for preparation technical lecture and job fairs - Organization of social projects - Monthly report to clients as per their templates - Promoting communication and team spirit within the department, as well as ensuring adequate and regular flow of information to the employees and organizing regular meetings; ensuring adherence to the principles of internal and external communication - Ensuring that each employee accurately knows what his/her tasks and responsibilities - Conducting staff appraisal interviews with the employees as well as continued and regular communication with employees throughout the year

- Awareness of company procedures - Conduct induction for new company employees - Update resumes of current and new (national and expatriate) company employees in the established ILF format if required - Monitor labour discipline within company departments and observation by the employees of internal company Employee Handbook - Execute documentation and timely register the foreign employees of the Company - Execute documentation and obtain visas for the Kazakh and Foreign personnel of the Company - Execute documentation and obtain work permits for the foreign personnel of the Company - Drawing up an annual training plan and organizing internal and external types of training - Timely inform all involved personnel in HR/Admin department on organization of work/ business trips/ travels for personnel - Timely advise on any changes associated with business trips (business trip, off-rotation period, arrival, departure, include new persons into the Arrival/Departure Calendar, etc.) - Provide recruitment, allocation and arrangement of young specialists and workers in accordance with their obtained professions and specialties; jointly with department heads, arrange their internship and adjustment in the working activities - Participate in setting up a system of complex performance evaluation, personnel professional development, and advancement; take part in preparing improved training process - Provide appropriate reporting on personnel headcount and working with personnel for Labor Department - Register company personnel and employment agreements with changes/amendments on state site Enbek.kz - Taking part in weekly HR meetings - Timely issuance of company employees monthly time-sheets - Communicates information on HR issues and critical HR decisions to all employees - Track the timely creation / deletion of employee profiles in internal system - Continuous self-development and self-improvement - Take part in arranging and conducting company events

- Carry out full contract and personnel administration of the project, know the terms of the contract and project activities - effectively interact in the process of working with the project team, all departments and divisions of the Company, contractors and customers - Represent the interests of the Company in the best way and at the highest level, regulate disputes and resolve issues with employees within their competence, participate in meetings, conduct correspondence at the proper level, timely processing of various requests of employees - Coordinate working issues with the Coordinator / Manager / Project Manager, informs about problem / unresolved issues - prepare employment , transfer, termination process of staff, timely issues employment contracts, additional agreements, orders, job descriptions and other contract personnel documents, controls the expiration dates, familiarizes employees with the labor contract with acts, policies and procedures of the Employer, conducts introductory briefing for hired employees and provides organization of safety training, checks and confirms it has monthly personnel time sheets, prepares various documents at the request of employees, takes appropriate measures in a timely manner if employees are allowed to violate labor discipline - Fully interact with the logistics department on all issues arising related to accommodation, travel of employees, etc. - Fully interact with the financial department on all issues arising related to payment, employee requests, etc. - Work with contract documentation (checking invoices in accordance with the terms of the contract rates, preparation / checking of activation of service orders for employees, requests for change, etc. - Correctly and timely enters and updates workers' data and data related to the contract (establishing new contracts, their conditions, updating current contracts and their expiration dates, setting rates for payment and issuing), processes various reports, requests and personnel orders in the HRB database - Prepare reports - Determine priorities for assigned tasks and comply with deadlines - To carry out the work of training and mentoring Administrators, Project Assistants, to constantly improve their skills, professional and personal development skills, to propose ideas for improving the work process, to be innovative - Observe the requirements of the Company related to confidentiality and protection of personal data

HR Department: - to prepare of company policies, collective agreements, rules - to prepare of employment contract - to issue additional agreement to employment contract - to issue all kinds of orders - to issue notification letters, confirmation letters - to request for organization of work place, laptops business cards, e-mail account, etc. - to arrange of benefits approved by Company: Medical insurance, teambuilding’s, New year sweets for staff children etc. - to keep personal files updated - to submit all relevant documentation to payroll team - to register expats in migration police - to register company employees in the Border Control List, receiving permission for the employees of company on cross of boundary of RK for the work in Offshore - control of visa and work permits - to prepare of documents for visa, WP - to control medical checkup expire date (onshore, offshore) - to control list of employees for mandatory life insurance, add new employee or delete resigned employee - to control list of employees for salary project, add new employee or delete resigned employee - to control manpower service through agency (timesheet, accommodation, expense reports and submit to finance department) - to arrange a full cycle of recruitment process for project-based and office-based positions - to organize termination process (order, exit form, termination agreement) - to prepare HR report to Labor Department Finance Department: - assisting in Finance Department with administerial tasks - to create requisitions in Oracle System of all incoming invoices from suppliers side and create PO - accruals and forecasts for Finance department by suppliers in monthly base

- explaining the clinic policies to patients while receiving and delivering messages. - organizing and maintaining forms and office stationery required for front-desk activities. - registration of patients appointment with doctor - informing the patient if the doctor is running late or is unable to attend to his patients for the day giving apologize for the inconvenience caused, and assure the patient that the appointment will be rescheduled. - opening the offices in the morning, greet patients and clinic visitors. - directing patients and medical representatives to the appropriate location and services. - can handle any form of emergency, effectively and efficiently. - interpretation of dialogues between native speakers and local employees with limited knowledge of English - transport supervising, booking of air tickets and hotels, orders fulfillment of General Director and clinic/ office staff

- - Receiving and registering all incoming correspondence. Distribute as defined by project procedures - Prepare the acts/timesheets for the Customers at the end of each month - To send hard copies of invoices to the customers and to control the payment - To use internal system for approval and payment after the invoices are signed and stamped - After receiving the contracts, to put them into the system properly and to transfer the information to the other related departments - To provide Customers periodically the VOWD, accruals, commitment and periodic forecasts, as required. - To communicate with other departments in the company such as HR, Finance - Check the date of all contactor’s agreement and amendment - Prepare staff expense report and making payment procedure

- To provide an exceptional client experience and support client initiatives within the firm, as well as being responsive and helping to create a positive impression at all touch points - Provide support to partners secretaries and to junior members of the team when required - To provide support for the technical team such as holiday records and general admin work - Update internal databases (Marketing Data base, Project database) - Work within the Team to assist in the preparation of new bids / client presentations - Arrange internal/external meetings and events - Regular liaison with the team to assist with daily workload - To prepare monthly HR reports - Updating HR files (in-out list of expats, visa, Next of Kin) - To coordinate the expats work permits date and visa - Assisting with the co-ordination of business initiatives as requested by the team - Organize travel and accommodation - Provide cover for reception (+receptionist responsibilities) - Assisting in the creation of meeting materials including pre-meeting briefing documents and meeting presentations - Taking minutes and attending meetings when required - Order and maintaining stationery and equipment supplies - Assist with the new starter process (e.g. ordering laptops, business cards and mobile phones)

- Provide internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondence and when required prepare written reports. - As the first point of contact for most clients, endeavour to answer telephone enquiries in an efficient, friendly and professional manner - Collect and distribute daily mail - Sorting, collating and coordinating the distribution of mail received - Provide assistance in the administration and maintenance of company records - Take responsibility for ordering necessary office supplies - Ensure the reception area is clean and tidy at all times - To maintain a high professional and ethical profile in accordance with industry and company standards - Update the Phone Book database - To perform your duties to a high professional and ethical standard - Works effectively within a variety of situations, individuals and groups applying the ‘whatever it takes’ attitude - Photocopying, printing documents, binding and preparing for distribution - Arranging maintenance visits and logging the duration thereof

- To find guests problem solutions - To make monthly report statistics - To do trainings for staff - To find solutions in getting better of service quality

- Working with office documents - To make daily reports - Registered guest complaints and problems - Taking Room Service orders - Answering for telephone calls - Working with “Opera system’ - Orders for guest taxi, organize hotel transport - Inform Supervisor about unresolved problems - Check and registered faxes