Project management (Using PMBok / PRINCE2 practices) of building a Contact Center based on Cisco PCCE (UCCE), Market analysis, creation of functional and technical specifications, planning, implementation of Omnichannel tools, speech-analytics, IVR, biometrics, business process automation. Participation in the project of building and integrating a multi-component CRM system "Single Window", Creation and description making (from scratch) of the Contact Center Service using the ITSM approach (ITIL3 / 4) Building management processes (Incidents, Problems, Changes, Updates, Service Level SLA / OLA), Development of multi-level monitoring schemes for the Contact Center. Full administration of the Contact Center and its components.

Coordination of the work of management, consisting of several departments. Conducting projects and working groups on information security. Monitoring compliance with regulatory requirements.Preparation (coordination and control of all participants, planning, interaction with auditors) and passage of PCI DSS, PCI PIN Security, SWIFT audits. Creation and development of information security processes in accordance with business objectives. Development of monitoring and analytics, audit of information systems and regulatory documents. Creation of functional and technical tasks, development of scenarios for pilot projects. KPI-based motivation development for management. Creating a concept for the development of information security in a bank. Development of processes and increasing the maturity of the SOC, development of the IDM process, management of information security assets, creation of a methodological direction in the unit, participation in internal investigations (Forensics), budgeting (Planning, protection and control of execution) OPEX / CAPEX.

Providing solutions to business problems using information technology. Automation of business processes. Preparation of architectural conclusions and expertise. Formation of architectural decisions and control of the correctness of their implementation. Design and integration of IT services in the IT landscape. Coordination of the work of IT and Business specialists in solving tasks and projects. Project management. Participation in various working groups on the tasks of Information Security. Organization and construction of management processes in accordance with ITIL. Development of schemes, plans, documentation. Consulting

Planning and coordination of the work of the departments: "Telecommunication systems" and "Telephony". Project Management: "Preparing the network infrastructure for PCI DSS audit", "Creating the core of the data center network", “Building a network security perimeter”, direct participation in projects: “Implementing a system for monitoring the actions of system administrators”, “Developing a fault-tolerant solution based on NGFW,” Developing the solution “Secure WI-FI, for an office building over 1000 people”, “Developing a service high-density fail-safe vpn access for remote users and devices "," Microsegmentation Pilot project using VMware NSX® ", development of architectural solutions for various IT services, modernization of the Call Center, implementation of the Dialer for the Call Center. Creating of diagrams and documentation by myself and assisted to my colleagues. Interaction with vendors, integrator companies and service providers. Planning for the development of telecommunications infrastructure, according to the business development strategy. Budget Planning (OPEX, CAPEX). Development of a motivation system for management employees, based on KPI, development of processes for managing change, continuity and accessibility. Implementation of monitoring systems based on zabbix, cacti, netflow analyzer, and others. Work with reports from these systems. Taking a significant role in the project - the development of a network of branches, the development of technical standards. Launch of new office buildings for 400 and 1,500 people (communications and telephony - providing solutions, equipment selection and implementation), and much more.

Coordination of the work of the department, the creation of standards, regulations, instructions, etc. Interaction with companies integrators and service providers, Planning the development of network infrastructure. Budget planning (OPEX, CAPEX), Participation in DLP system implementation projects, opening of new format branches (about 200 branches), installation of cache-in terminals, Modernization of cable structures in the data center, the organization of connecting branches through optical communication channels. Consulting technical specialists of partner companies. Creation of architectural solutions for network infrastructure.

Administration of the bank’s network infrastructure, participation in projects for the development of a distributed banking network, standardization of equipment (building a network infrastructure based on Cisco equipment), reservation of network segments, Administration of Mail, WEB, FTP, Proxy, Socks servers. Implementation and support of IP telephony. Configuring QoS on regional communication channels, Configuring IPSec encryption, Developing architectural standards and procedures for connecting branches and offices. Build SDH. Participation in the development of Call Center based on Cisco CM. Implementation of a network infrastructure monitoring system.

Adminestiring and support Peers and Trunks,(BGP maintance) Maintaining Core/branch equipment (Network equipment - Cisco Systems in the main), IP Planning (RIPE, RIPN communication with). Deployment, maintance and support: Mail, FTP, WWW, DNS, NAT, VPN, Samba, Proxy, NTP etc. , WLL Base station (Aperto PacketWave 1000) Customer modules (Aperto PacketWave 130/230) installation and support. VOIP services, NOC deployment (Network operation center) (snmp,icmp, MRTG, packet analyzing,netflow etc) Provider’s and Customer’s equipment monitoring and control. Сreation and optimization of the duty shift workflow. Some client’s domain’s, websites and mail servers support. Technical consulting. (Transfers within the group of companies : Aug 2005 –Nov 2006 LLP «Vcom», Nov 2006 – Jan 2007 LLP «2Day Telecom»)

Planning and management.Mentoring.

xDSL,Radio Access, Multiplexers, copper and fibre optic. Last mile installation and support. Leased line client support.

Dial-up, ISDN installation and support (User services support)