- Provide VIP IT support for General Director, GMs, managers, and during meetings with ministries & business partners - Skilled in using ServiceNow for IT service management and tracking. - Provided second-level IT support for OS and application issues. - Experienced in managing mobile devices and applications through Microsoft Intune - Implemented modern desktop systems into the TCO infrastructure. - Managed and supported Microsoft Teams Rooms (MTR) for smooth virtual meetings and collaboration across teams. - Support Treasury team with banking application troubleshooting - Supported Virtual Workplaces (CVW) globally, ensuring seamless remote work. - Contributed to the creation and implementation of IT policies to streamline operations and ensure compliance. - Managed IT procurement processes, collaborating with vendors to ensure cost-effective solutions and timely delivery. - Manage installation, relocation, and maintenance of end-user equipment (PCs, laptops, printers, iPhones, iPads) - Provide technical support for Zoom, Webex Events, MS Teams Live, and MS Stream during town halls. - Managed IT stock operations in Atyrau, including receiving, inspecting, storing, issuing, and transferring items, in close collaboration with the Equipment Coordinator.

- Administration and support of virtual machines on VMWare, vSphere, vCenter platform. - Monitoring and ensuring smooth operation of virtual environments. - Ensuring network security and data protection. - VPN configuration for remote users. - Support of 1C software: - Planning and purchasing of IT equipment. - Interaction with suppliers and control of deliveries. - Setup and maintenance of office equipment - Technical support for employees. - Technical support of clients, both individuals and legal entities. - Monitoring of backup systems (Veeam). - Maintaining documentation and reporting. - Maintaining technical documentation. - Preparation of reports on completed works. - Administration of access control systems (ACS): - User onboarding and monitoring the operation of the systems. - Maintenance of ATMs and payment terminals. - Preparation, installation and administration of electronic signature keys TumarCSP (eID Card, eToken, JaCarta, Aladdin, KAZTOKEN, GemPlus).

- Installed, configured, and maintained banking software (BISKVIT, Sprindoc, SAP, Avangard Plat) - Set up, configured, and serviced payment terminals - Installed, configured, and supported the Internet Banking system - Installed and maintained local area networks (LAN) - Ensured stable operation of the local network and access to network resources - Configured and maintained POS and cash register systems - Maintained and supported network equipment - Set up and maintained office PBX systems (telephony) - Installed operating systems, network equipment, and software - Worked with peripheral devices (printers, scanners, etc.) - Coordinated with providers (Kazakhtelecom, Beeline) for internet and telephony services, including contract management - Procured IT and office equipment from various suppliers - Provided user and client support via phone and remote tools (VNC, Radmin, TeamViewer, DameWare, Ammyy Admin)

- Provided technical support for users and workstations - Installed and configured workstations for new employees - Set up and configured IP phones - Reinstalled and maintained operating systems - Repaired desktop computers and laptops - Configured network equipment (routers, switches, etc.) - Installed network cabling and wall sockets

- Performed routine computer maintenance and diagnostics - Reinstalled Windows operating systems (XP, Vista, 7, 8) - Provided remote desktop support and troubleshooting - Installed and dismantled local area networks (LAN) - Delivered technical support via phone and remote access - Assisted clients remotely with software and hardware issues - Set up and configured printers and scanners - Repaired desktop computers and laptops