Top House Real Estate is a client-focused real estate advisory based in Dubai, blending deep market expertise with personalized service. With a foundation rooted in extensive global experience, we help individuals and investors buy, sell, rent, and invest in prime residential properties across the UAE. Our dedicated team provides honest guidance, tailored market insights, and comprehensive support at every stage of the real estate journey — from property selection to closing and long-term portfolio growth. We are committed to making your property aspirations smooth, transparent, and rewarding.

The Hotel Guest Services Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed. This leader supports in leading the team to deliver remarkable guest and team member experiences. It is critical the person in this role possesses a diverse knowledge of rooms division operations and is willing to dive into the day-to-day operation, while balancing and managing the long-term goals of the hotel. This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services, and builds a dynamic team. Presence should be as regular in the lobby, and at the front desk as it is in the office. The Hotel Guest Services Manager will have a natural passion towards action, an ownership mentality and is able to thrive in a fast-paced, multi-task environment with a constantly changing work environment. The Manager must be humble and understand the need to work side by side with others in delivering outstanding experiences to our guest; and take action on feedback to make the operations better. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.

Welcome guests and confirm reservations. Act as the point of reference for guests for assistance or information search. Understand guests’ needs and provide them with personalized solutions. Acquire extensive knowledge of the premises and the nearby venues to make the most suitable recommendations. Arrange events, excursions, transportation etc. upon request from hotel residents. Answer the phone, take and distribute messages or mail and redirect calls.

Anticipation of guests needs. Informing guests of property amenities, services, hours of operation, and local areas of interests and activities. Identify and explain room features to guests as well as transport guest luggage. Arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors Implementation of products transportation from Almaty to Petropavlovsk (Kazakhstan), including billing and documentation procedures. Control and monitoring of delivery.

Implementation of products transportation from Almaty to Petropavlovsk (Kazakhstan), including billing and documentation procedures. Control and monitoring of delivery.