• Oversee the operations functions and activities of service team • Accept completed real estate objects for service • Conduct an inspection of objects with representative of construction team • Register deficiencies identified during the inspection • Accept work after eliminating deficiencies • Sing an Act of work completion and Act of acceptence • Сreate a list of maintenance services and calculate their cost • Prepare a Budget for residential complex • Conclude Service contracts with apartment owners • Prepare schedule of works execution • Work with apartment owners complaints and suggestions • Developing improvement actions

• Oversee the operations functions of the hotel, as per the Org.chart. • Hold regular briefings and meetings with all head of departments. • Ensure full compliance to Hotel operating policies, procedures and service standards. • Lead all key property issues including capital projects, customer service and refurbishment. • Handling complaints, and oversee the service recovery procedures. • Developing improvement actions, carry out costs savings. • Ensure that monthly financial outlooks for Accommodation, F&B, Admin & General on target and accurate. • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. • Be accountable for responsibilities of department heads and take ownership of all guest complaints. • Provide effective leadership to hotel team members. • Lead in all aspects of business planning. • Responsible for safeguarding the quality of operations both (internal & external audits). • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

• Oversee the operations functions of WTF/WRF/WTP/STP and Road operations works • Hold regular briefings and meetings with the staff • Monthly inspections of sites with TCO CH • Developing improvement actions, carry out costs savings. • Lead in all aspects of business planning.

• Oversee the operations functions of the Camp for 3 500 beds, as per the Org.chart. • Hold regular briefings and meetings with all head of departments. • Ensure full compliance to Camp operating policies, procedures and service standards. • Lead all key property issues including capital projects, customer service and refurbishment. • Handling complaints, and oversee the service recovery procedures. • Developing improvement actions, carry out costs savings. • Ensure that monthly financial outlooks for Accommodation, F&B, Admin & General on target and accurate. • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. • Be accountable for responsibilities of department heads and take ownership of all guest complaints. • Provide effective leadership to Camp team members. • Lead in all aspects of business planning. • Responsible for safeguarding the quality of operations both (internal & external audits). • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

• Oversee the operations functions of the Building, as per the Org.chart. • Hold regular briefings and meetings with all head of departments. • Ensure full compliance to operating policies, procedures and service standards. • Lead all key property issues including capital projects, client service and refurbishment. • Handling complaints, and oversee the service recovery procedures. • Developing improvement actions, carry out costs savings. • Be accountable for responsibilities of department heads and take ownership of all client complaints. • Provide effective leadership to team members. • Lead in all aspects of business planning. • Responsible for safeguarding the quality of operations both (internal & external audits). • Responsible for legalization, fire regulations and other legal requirements.

* Oversee the operations functions of the hotel, as per the Org.chart. ; * Hold regular briefings and meetings with all head of departments. ; * Ensure full compliance to Hotel operating policies, procedures and service standards. ; * Lead all key property issues including capital projects, customer service and refurbishment. ; * Handling complaints, and oversee the service recovery procedures. ; * Developing improvement actions, carry out costs savings. ; * Ensure that monthly financial outlooks for Accommodation, F&B, Admin & General on target and accurate. ; * Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. ; * Be accountable for responsibilities of department heads and take ownership of all guest complaints. ; * Provide effective leadership to hotel team members. ; * Lead in all aspects of business planning. ; * Responsible for safeguarding the quality of operations both (internal & external audits). ; * Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

* Assist the General Manager in his day to day operations. ; * Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures. ; * Receives and resolved or assists the General manager in resolving guest complaints and service recovery process. ; * Selects or assist in the selection of hotel staff and completes all new hire paper works. ; * Review employee performance and conducts personnel actions such as disciplinary actions and terminations. ; * Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager. ; * Ensure full compliance to Hotel operating policies, procedures and service standards. ; * Assist GM in key property issues including capital projects, customer service and refurbishment. ; * Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines. ; * Performs daily, weekly and monthly property inspections. ; * Ensures property, grounds, physical plant and work areas maintained to standard. ; * Performs sudden audits on rooms and other operating areas. ; * Provide effective leadership to hotel team members. ; * Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards. ; * Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures. ; * Assist the GM in in all aspects of business planning.

* Responsible for the supervision of employees engaged in the operation of the front areas of the hotel ; * Ensure all procedures are followed properly ; * Keep the hotel standard of service toward guest at all times ; * Ensure good communication and cooperation between Front Office department and other departments (especially between Front Office and Housekeeping) ; * Responsible for rooms' control and rate restriction ; * Prepare operating and capital budgets * Control expenses of Front Office department ; * Responsible for all training in Front Office department ; * Responsible for Front Office staff recruitment ; * Responsible for all assets in Front Office department ; * Prepare monthly reports * Handle salary increments

• Participate in the selection of front office personnel • Train, cross-train and retrain all front office personnel • Schedule the front office staff • Supervise workloads during shifts • Evaluate the job performance of each front office employee • Maintain working relationship and communicate with all departments • Maintain master-key control • Verify that accurate apartment status information is maintained and properly communicated • Resolve tenants/visitors issues/complaints quickly, efficiently, and courteously • Review and complete credit limit report • Work within the allotted budget for the front office • Check cashiers in and out verify banks and deposits at the end of each shift • Enforce all cash-handing, check-cashing, credit policies • Conduct regularly scheduled meeting of front office personnel • Require all front office employees to wear proper uniforms at all times • Uphold the residence commitment to hospitality • Maintains a favorable working relationship with all other company management’s to foster and promote a co-operative and harmonious working climate • Doing paper work to comply with licensing, tax, wage and hour • Preparing financial documents of the company • Providing full administrative support to the director • Maintaining contacts with client according to high professional standards • Conduct a view and provide full information of residence to the visitors • Conduct inventory check in/out of the apartments

* Participate in the selection of front office personnel ; * Train, cross-train and retrain all front office personnel ; * Schedule the front office staff * Supervise workloads during shifts ; * Evaluate the job performance of each front office employee ; * Maintain working relationship and communicate with all departments ; * Maintain master-key control ; * Verify that accurate room status information is maintained and properly communicated ; * Resolve guest complaints quickly, efficiently and courteously ; * Update group information: maintain, monitor and prepare group requirements. Relay to appropriate personnel. ; * Review and complete credit limit report ; * Work within the allotted budget for the front office ; * Check cashiers in and out verify banks and deposits at the end of each shift ; * Enforce all cash-handing, check-cashing, credit policies ; * Conduct regularly scheduled meeting of front office personnel ; * Require all front office employees to wear proper uniforms at all times ; * Uphold the hotel commitment to hospitality ; * Budget Telephone, Business center, Concierge revenues and budget room revenues and expenses with Housekeeping and Sales and Marketing ; * Operates front office in its budget ; * Maintains a favorable working relationship with all other company management's to foster and promote a co-operative and harmonious working climate. ; * Doing paper work to comply with licensing, tax, wage and hour ; * Maintaining contacts with clients according to high professional standards ; * Conclusion of contracts with customers

* Maintains a high profile in the reception area to ensure guest satisfaction. ; * Maintains smooth running of these departments, under the direction of the Front office Manager, by performing such activities as necessary. Caries out all duties of the Front office Manager in his absence. ; * Meet guests in lobby and offers information pertaining to the hotel's services and facilities. ; * Escorts VIP guests to their room ; * Escorts guests to their room when Bellboy are not available ; * Ensures Front office area is clean and tidy to standards ; * Ensures that all Front office staff is fully aware off and completes their duties and responsibilities to the hotel's standards ; * Completes Front office staff training as required in all areas ; * Supervises the efficient and friendly check in and check out of all guests ; * Ensures the safe keeping and accurate recording of all financial transactions in the front office and in other departments. ; * Liaisons with the night manager ; * Assists the Front office Manager in the set up of standards of policies as required ; * At all times, be aware of activities and guest movement/requirements in the hotel ; * Maintains the memorandum file and ensures that all staff is aware of information, guest movement, changes in policy etc. ; * Ensures all matters are handed over from shift to shift by the use of logbook ; * Liaisons with security department, to being aware of the security of building, and taking any necessary preventive actions. ; * Maintains a favorable working relationship with all other company management's to foster and promote a co-operative and harmonious working climate

* Meet and exceeds customer and team member expectations by providing exceptional service and teamwork ; * Makes sure that the shift works in professional and well-organized fashion. ; * Makes sure that all staff provides quality service to the customer by responding their request promptly, efficiently and courteously during check in and check out, throughout stay ; * Minimizes loss of revenue by adhering to all established credit and inventory control procedures ; * To supervise the staff and work of the reception and trains new staff ; * Improves timeliness of cash flow by adhering to all established credit and inventory control procedures and supervise reception line staff ; * Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets ; * Demonstrates a working knowledge of all services and facilities of the hotel and effectively assists the hotel's customers ; * Adheres to hotel policies and procedures ; * Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance ; * Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position ; * Maintains a favorable working relationship with all other company employees to foster and promote a co-operative and harmonious working climate ; * Makes control of daily works and takes preventive actions to avoid problems ; * Co-ordinate room status updates with the Housekeeping department by notifying Housekeeping of all checkouts, early checkins, special requests, and part-day rooms. ; * At all times project a favorable image of Hotels to the public

* Representing work knowledge in a professional manner; * Room reservation, check in/out procedure ; * Provide to the guests hotel rules and regulations. ; * Meeting representatives of various organizations. ; * Arranging transport for the guests from & to airport. ; * Translation of hotel documentation (safety, advertisement, menus etc). ; * Cashier function including registration of all incoming payments. ; * Telephone conversations. * Preparation daily reports