• Input and manage group bookings and ensure these are kept up-dated with any changes until departure, following the group booking procedure • Process all reservation requests, changes, and cancellations received by phone or mail • Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. • Anticipate, document and address guests' needs and requests and communicate these requests to the relevant individual or department. • Answer questions about property facilities/services and room accommodations.

• Oversee personnel including receptionist, kitchen and housekeeping staff and office employees. • Resolve issues regarding hotel services, amenities, and policies. • Coordinate with external parties including suppliers, travel agencies, and conference planners. • Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments. • Recruit, train and supervising stuff • Planning maintenance work, events and room bookings • Handling customer complaints and queries • Inspect deliveries for damage or discrepancies; Maintain receipts, records, and withdrawals of the stockroom • Checking the daily revenue report

Communicated with executives about consistent customer issues • Edited letters and written material for correspondence • Performed various administrative functions, including filling paperwork, delivering mail • Provided logistical support for programs, meeting and events, including room reservations, agenda preparation and calendar maintenance • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors • Coordinated board and committee meeting, including schedules. Information preparation and distribution • Worked in collaboration with TCO team to develop project

• Interfaces with clients and vendors and ensures outcomes are appropriately communicated. • Demonstrates a professional manner in appearance. • Ability to learn other applications and use of databases as required. • Basic understanding of the department function, terminology, policies and procedures. • Effective oral and written communication skills with professional vocabulary, professional grammar and the ability to independently compose routine written communications, strong interpersonal skills. • Excellent organization and time management skills and abilities to meet deadlines. • Responsible for: incoming/outgoing documentations • Travel and transport coordination (especially for office staff)

• Working with programs: Opera, MS Excel, MS Outlook, Micros • Answers incoming calls and transmits the requests to the related employee, department. • Ensuring reception, accommodation and guest services. • Work with a cashier, a bank terminal. • Active promotion of hotel services. • Operational analysis of suggestions and complains. • Report accidents, injuries, and unsafe work conditions to manager. • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette • Process all payment types such as room charges, cash, checks, debit, or credit. • Coordinate with Housekeeping to track readiness of rooms for check-in. • Run daily supervisor reports, identify any special requests, and check reports for accuracy. • Review shift logs/daily memo books and document pertinent information in logbooks. Assist management in training, motivating, and coaching employees; serve as a role model.

Same functions as above

Same functions as above

Same functions as above