Management of all customer touchpoints, including call centre with almost 80% share of customer iterations, digital channels and physical shops. Churn reduction. Customer experience enhancement. 1. Managed a department with staff almost 250 headcount. 2. In short period executed integration of 14 regional call centres into one in Almaty. Enhanced key metrics of call centre. 3. Created and developed additional digital channels as a touchpoints (WhatsApp, Facebook, Smart IVR). Launched chat bot in WhatsApp channel. 4. Launched NPS program across the company. 5. Developed Self service strategy. 6. Created direct marketing division with active telephone sales.

Customer experience development for both B2C/B2B.

2Day Telecom/TNS+, Vimpelcom owned Fixed line providers (ISPs). Two companies' 2013-2019 Strategy implementation, financial and business KPI's control, Reports to both shareholders, preparation of Supervisory board reports and etc. Value proposition. Customer Experience Management. Digital transformation.

Еurasian Тrade System Сommodity Exchange JSC (ETS), Shareholders: Moscow Exchange (former Micex-RTS), Ministry of Economic Development and Trade of Kazakhstan. Deputy director of sales department: Development of new value added services of ETS, International cooperation, cooperation with KASE, research of CIS' internal trading relations, customer oriented work with the broker/dealer companies. Marketing research of OTC markets.

Еurasian Тrade System Сommodity Exchange JSC (ETS), Shareholders: Moscow Exchange (former Micex-RTS), Ministry of Economic Development and Trade of Kazakhstan. Head of derivatives market division: technical solutions and development of new derivatives (futures, options), the legal and technical compliance of the derivatives, risk management and guarantees system development, work with the stock exchange companies, presentations, lectures, interviews.

«Svyazmontazh Holding» LLP, construction company in telecommunication field: optical fiber lines (SDH, DWDM), wireless (CDMA, GSM). all projects of company, network planning, system integration (including software, hardware, networking products integration), business development, sales, work with the international partners such as Corning (Turkey), Draka (Turkey), Hana NTS (South Korea), Satelcotech (USA), Huawei (China PR) and etc.

«Svyazmontazh Holding» LLP, construction company in telecommunication field: optical fiber lines (SDH, DWDM), wireless (CDMA, GSM). system integration (including software, hardware, networking products integration), business development, sales, work with the international partners such as Corning (Turkey), Draka (Turkey), Hana NTS (South Korea), Satelcotech (USA), Huawei (China PR) and etc.

Technical department - network planning, business plan calculation, work with the vendors such as Huawei (China PR), Ericsson and etc. During the meeting in Beijing, in summer of 2006, was participating in the meeting with China investors and China Unicom representatives regarding the interconnection with that operator.

ZTE Corporation (Telecommunication equipment vendor, China PR). International Marketing Department, CDMA Division. - pre-sales activity, including negotiations with operators; development of technical solution; BoQ calculation; preparation of Technical and Commercial proposals; Contract development, market research. Pre/after sales activity with customers such as Perfectum Mobile (CDMA operator, Uzbekistan), SkyTel (CDMA operator, Uzbekistan), AkTel (CDMA operator, Kyrgyzstan), Katel (CDMA operator, Kyrgyzstan), Altel (CDMA operator, Kazakhstan)

ZTE Corporation (Telecommunication equipment vendor, China PR). Representative office in Technical department engineer - installation and maintenance of CDMA equipment (core network elements, radio part elements)