Ensuring staff’s knowledge of hotel services, features, and amenities. -Supervising Reception, Guest Relations, Bell Staff, Night Manager, Switchboard. -preparation of necessary reports to Director of Front Office -Managing 24 hours 7 days per week Front Office department operation, night audit operations and assigned staff, including training, evaluating performance and scheduling work. -Monitoring all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation and room inventory controls. - Checking and ensuring that all billing operations are done properly and in time manner. -Performing day to day running of Reception, ensuring checks in and check outs run smoothly and in accordance to the Hotel standards. -Responsible for the maintenance and control of the hotel’s room inventory. -Managing customer service and guest satisfaction standards, handling customer service issues. - Accommodating all guest requests in an accurate and efficient manner. -Responding to a wide range of guest requests and promote hotel facilities -Performing daily room and property inspections to ensure that hotel services are provided at the relevant level. -Performing weekly Manager on Duty responsibilities. -Preparing and developing Front Office staff stimulation programs. -Staff training and following fire and work safety regulations. -Full responsibility for all day-to-day all hotel operations during the absence DFO/ADFO

*Welcome customers to the hotel *Respond to customer requests for information about the hotel and its surroundings *Allocate rooms and issues appropriate keys *Follow-up and verify arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment *Communicate effectively with guests, colleagues, and supervisors *Demonstrate teamwork by co-operating and assisting colleagues as needed *Handle difficult situations effectively

Ensuring staff’s knowledge of hotel services, features, and amenities. -Supervising Reception, Guest Relations, Bell Staff, Night Manager, Switchboard. -preparation of necessary reports to Director of Front Office -Managing 24 hours 7 days per week Front Office department operation, night audit operations and assigned staff, including training, evaluating performance and scheduling work. -Monitoring all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation and room inventory controls. - Checking and ensuring that all billing operations are done properly and in time manner. -Performing day to day running of Reception, ensuring checks in and check outs run smoothly and in accordance to the Hotel standards. -Responsible for the maintenance and control of the hotel’s room inventory. -Managing customer service and guest satisfaction standards, handling customer service issues. - Accommodating all guest requests in an accurate and efficient manner. -Responding to a wide range of guest requests and promote hotel facilities -Performing daily room and property inspections to ensure that hotel services are provided at the relevant level. -Performing weekly Manager on Duty responsibilities. -Preparing and developing Front Office staff stimulation programs. -Staff training and following fire and work safety regulations. -Full responsibility for all day-to-day all hotel operations during the absence DFO/ADFO

*Welcome customers to the hotel *Respond to customer requests for information about the hotel and its surroundings *Allocate rooms and issues appropriate keys *Follow-up and verify arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment *Communicate effectively with guests, colleagues, and supervisors *Demonstrate teamwork by co-operating and assisting colleagues as needed *Handle difficult situations effectively

Bellman

Bellman