ITR +4.5% comparing to 2024 Upsell target +60% above the budget BSA 96.2 Highest metrics in the hotel history Marriott Bonvoy Connector In Gauge Upsell Champion

-ISRA Audit -BSA/LQA audit -Digital performance

-GXP property champion -Opera property champion -Marriott Bonvoy connector -Land it Opera 5.6 upgrade champion -Amplify your digital guest experience workshop

-Administering Resident Services functions and managing employees on a daily basis; -Scheduling working shifts; -Opera PMS configuration; -System update to current Marriott requirements; -Creating a positive work environment; -Participating in meetings between departments; -Improving cooperation and communication between departments to drive excellent guest service; -Updated all Resident Services standard operating procedures according to Marriott International; -Staff training; -Displaying hospitality skills; -Interacting with guests to obtain feedback on product quality and service levels.

-Opera PMS training; -Marriott Standard Operation Procedures; -Marriott Bonvoy Loyalty Program; -Managed Hotel Night Audit procedures; -Marriott GXP program; -Mobile Guest Service; -Marriott Bonvoy Enrollment Champion; -Assist management in screening resumes, conducting interviews, and selecting new hourly hires; -Develop and maintain positive and productive working relationships with other employees and departments. -Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job; -Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements; - Coordinate tasks and work with other departments to ensure that the department runs efficiently; - Assign and ensure work tasks are completed on time and that they meet appropriate quality standards; - Process all payment types such as room charges, cash, city ledger/direct bill, or credit card;

-Front Office Manager in-charge; -Night Audit; -Manager on Duty; -Reservation manager operations; -Concierge responsibilities; -Work with Online Travel agencies (guest requests, reservations, corrections, payments); -Transportation charges monitoring; -Wyndham Rewards loyalty program enrollment Champion; -Responsible for promotion of Wyndham Reward; -Big groups check-in/check-out; -Smooth room booking/preparation at "flight cancellation" situations; -Room’s/Conference Hall presentation; -Compliance with brand standards during work process with guests/employees/management; -School of Hospitality Operations (SoHO) web courses (Front Office, Sales Departments): Wyndham Rewards 2/2; Supervisory Skill Builder; Count on me Certification; Sales at the Front Desk; Medalia; Security at the Front Desk and etc. -Providing for employees Opera/Guest Service/ Brand Loyalty Program trainings; -Employee of the month April 2018 -Wyndham Rewards Championship 11th place in CEE region of 364 Hotels;

-Hotel Pre-Opening; -Opera PMS trainings by “HRS” Company; -Soft Opera work experience; -Check-in/check out procedures, cashier operations, reservations;

Обслуживание гостей ресторана и бара отеля, сервировка столов, приготовление кофе и коктейлей на баре, общение с гостями на английском и немецком языках. Micros, night audit, cashier closure

Проходил производственную практику от университета в GIZ. На данной практике я занимался переводом законодательных актов Республики Казахстан с русского на немецкий язык, разбирал законы; бронировал отели и рестораны для иностранных гостей; занимался перевозкой документации, заключением договоров с другими юридическими лицами и т.д.