- Built automation coverage for a major insurance client from near-zero to 70% of the regression suite, cutting manual test cycles significantly. - Developed and maintained a shared internal library adopted across the organization to standardize test automation practices and improve code reuse. - Plugged automated test stages into deployment pipelines (CI/CD), so broken builds got caught before they reached testers or clients. - Enhanced test frameworks with long-term maintainability in mind - clear layering, reusable components, no spaghetti. - Balanced automated and manual testing efforts, performing deep functional analysis and exploratory testing to ensure high-quality delivery. - Worked directly with BAs, developers, and business stakeholders to turn complex requirements into concrete test scenarios. - Supported junior and mid-level QA engineers with project setup, framework troubleshooting, and deployment - hands-on help rather than formal sessions. - Resource Management & Leadership (at Andersen): managing professional development and career paths for QA/DevOps engineers.; conducting performance reviews and one-on-one meetings; handling resource allocation and ensuring team alignment with project goals.

- Owned end-to-end test coverage for complex internal web applications - from requirements review through UAT sign-off and release. - Wrote PostgreSQL queries for backend validation and test data setup. Caught data integrity issues that weren't visible at the UI layer. - Built a test automation framework for core regression scenarios, cutting recurring manual effort on each release cycle. - Partnered with BAs and developers daily - refined acceptance criteria, flagged design gaps early, kept testing aligned with business intent. - Led Root Cause Analysis on production incidents; documented findings and worked with dev on permanent fixes, not just patches. - Coordinated release qualification, making sure all integrated components passed quality gates before hitting production. - Mentored junior QA staff and helped shape the team's testing standards within an Agile delivery model.