* Managed full-cycle authorization process for service orders with home warranty and insurance providers * Communicated directly with First American Home Warranty and American Home Shield regarding approvals and job scopes * Reviewed technicians’ reports, verified completed work, and ensured compliance with warranty requirements * Acted as a liaison between field technicians and warranty companies to facilitate smooth communication and approvals * Coordinated scheduling and optimized technicians’ routes to improve operational efficiency * Supported billing processes, ensuring accuracy of invoices and timely payments * Maintained reports on job status, authorizations, and performance metrics

As the Senior Personal Assistant to the Chairman, part of the elite executive leadership of Kazakhstan, I was employed in a fast paced, time critical and exacting position. 1. Maintained and fulfilled strict assignments in highly demanding situations. For example, urgently arrange private jet transport in Italy under precise requirements.Additionally, was required to locate and secure select dining requirements in London, 2. Arranged for and completed surprise party events as required for family and business associates. 3. Duties included full administration and logistics of the Home Office, 4. Welcomed delegations, coordinated company guests’ arrival and departure, organizing sightseeing, and handling hotel, issuing tickets, visas. 5. Monitored all foreign real estate properties.

In Dubai, I was responsible for the introduction of a new line of marble and quartz products. 1. I managed a 6 live sales calls daily, while maintaining 50 active cold calls. 2. Continuously expanding contacts and leads through social networking (LinkedIn). 3. Secured a substantive contract with EMAAR 4. Created a brand book that is still in use today. 5. Found ways to sell products in the face of a down market

1. With the assistance of volunteers, opened and maintained an animal shelter known as New Chance which continues to rescue stray dogs and cats to this day. 2. Participated in negotiations with City Administration and the Ministry of Agriculture to implement a neutering and spaying program, critically needed and known as “Good City” program. 3. Organized concerts and fundraisers in Almaty as well as events to deter animal cruelty 4. Worked with VITA (Russia) and PETA (Europe) towards the implementation of local laws to protect animal rights. 5. Daily went to the shelter free of charge, cooked food and fed the dogs due to a lack of volunteers

First of it's kind in Kazakhstan and identified market trend to be an earlier adopter of mobile gourmet coffee. Managed, trained and grew team to 6 barista's and 3 premier coffee stations in Almaty's financial district. Successfully exited business with significant profit over initial investment.

• Completed over 3,000 hours of international and domestic flights • Pass annual Air Astana aircraft qualification training on mainline Air Astana aircraft including Boeing 757-300, Airbus 319, 320, 321. • Provided quality customer service including food and beverage service, and consistently scored above 93% on passenger satisfaction service.