Managed end-to-end category operations, including supplier coordination, order placement, and distribution channel management. Conducted market and sales analysis to support pricing, assortment decisions, and overall category performance. Participated in supplier negotiations and contributed to long-term budgeting and planning processes. Coordinated closely with logistics, sales, warehouse, and design teams to ensure timely product availability and alignment across functions. Worked under tight deadlines to meet delivery schedules and business targets. Supported tender processes, including preparation and evaluation of proposals. Utilized tools such as Excel, 1C, and Power BI for data analysis, reporting, and performance tracking.

Managed payment resolution processes, including handling and preventing customer-initiated disputes (chargebacks). Conducted detailed investigations into disputed transactions by analyzing case data and communicating with customers and bank representatives. Prepared and presented supporting documentation to resolve disputes and facilitate chargeback reversals. Demonstrated strong communication and negotiation skills to achieve timely and effective resolutions. Maintained accurate records and case tracking using CRM systems, ensuring data integrity and compliance with internal procedures.

Maintained and verified entrepreneur registry data, ensuring accuracy and consistency across records. Supported data analysis and reporting for business development and project implementation activities. Assisted clients (entrepreneurs) in setting up training centers by coordinating documentation and compliance-related steps. Collaborated with internal teams and external stakeholders to ensure timely and accurate execution of projects. Prepared and organized documentation to support transparency and reporting requirements.

Maintained and updated the register of entrepreneurs, ensuring data accuracy and completeness. Verified and cleaned database records through regular checks and validation processes. Conducted research to identify local companies and added relevant data to support future initiatives. Processed, prepared, and distributed documentation in accordance with internal procedures.

Presented products to customers, clearly communicating features and benefits. Gathered and documented customer feedback to support market analysis and decision-making. Assisted in collecting data on customer behavior and preferences during promotional activities. Represented the brand in a professional manner, ensuring positive customer experience.

Guided international freshmen through their transition to a new academic environment. Advised students on academic requirements, campus resources, and administrative processes. Assisted with onboarding and integration, helping students establish effective study routines. Fostered a supportive and inclusive environment to promote student engagement and retention.