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Female, 32 years, born on 13 June 1993

Almaty, metro station Moscow, willing to relocate, prepared for business trips

Senior Hostess

Specializations:
  • Waiter, bartender, barista
  • Hostess

Employment type: full time

Work experience 11 years

July 2022currently
3 years 11 months
The Bodrum Edition

Hotels, Restaurants, Food Service Industry, Catering... Show more

Hostess
Proactively engaged with guests to ensure they were happy with the service, food and drinks. Warmly greeted guests, accompanying to appropriate seating. Conducted general administration duties, including taking reservations, responding to email enquiries and answering external calls. Effectively managed restaurant reservations within Sevenrooms and e-mails. Consistently communicated with kitchen staff regarding dietary requirements, wait times and product availability. Maintained detailed menu knowledge to assist guests with food and beverage queries and selections. Worked collaboratively with fellow staff, Head Chef and Bar Manager to ensure seamless daily operations.
March 2022July 2022
5 months
SLS DUBAI HOTEL&RESIDENCES

Hotels, Restaurants, Food Service Industry, Catering... Show more

Hostess
Warmly greeted guests, accompanying to appropriate seating or waiting areas. Proactively engaged with guests to ensure they were happy with the service, food and drinks. Ensured waiting and dining areas were kept clean and tidy to maintain an exceptional industry reputation. Greeted customers as they entered the restaurant, showing them to their table and taking drink orders as required. Presented accurate final bills to guests, processing payments. Conducted general administration duties, including taking reservations, responding to email enquiries and answering external calls. Effectively managed restaurant reservations within Sevenrooms and e-maıls. Reviewed and learnt menu changes to provide up-to-date information to guests and recommend dishes according to requirements. Handled customer complaints in a polite and professional manner, escalating complex complaints to managers for assistance. Consistently communicated with kitchen staff regarding dietary requirements, wait times and product availability. Kept reservation and customer personal information safely stored on Severooms. Maintained detailed menu knowledge to assist guests with food and beverage queries and selections. Worked collaboratively with fellow staff, Head Chef and Bar Manager to ensure seamless daily operations.
August 2021January 2022
6 months
Rixos Premium Dubai

UAE

Hotels, Restaurants, Food Service Industry, Catering... Show more

Hostess
Welcoming and boarding guests with warm greetings, opening the buffet for breakfast, as well as for dinner. Preparing menus for breakfast/dinner, checking readiness of the buffet for opening. Closing process after operation,also calculating worked hours, leave days,ph's, vacation leaves of all four outlets: Godiva,BNQ,IRD,Turquoise.
January 2020August 2021
1 year 8 months
The Ritz-Carlton, Almaty

Almaty

Hotels, Restaurants, Food Service Industry, Catering... Show more

LP Coordinator
Manufacturing managers identify loss risks and analyze incident reports and other data to coordinate manager’s efforts to detect, investigate, and prevent theft and fraud.
October 2019January 2020
4 months
The Ritz-Carlton, Almaty

Kazakhstan

General Cashier
Primary responsibilities include monthly staff & food and beverage inventory audits, property cash/checks management, month end financial close and analysis, data entry & filing, and verify & balance sheet reconciliation.
April 2019July 2019
4 months
Partners Media Group
Advertising manager
Organization of work on advertising products and services with the aim of promoting them on the sales markets, informing consumers about the quality benefits and distinctive properties of the advertised goods / services. Development of advertising plans for one type or group of goods (services) and determining the costs of their implementation, participation in the formation of an advertising strategy based on promising areas of further organizational development and innovation.
March 2018April 2019
1 year 2 months
LLP "ЕАТ Models"
Project coordinator
Coordination, organization and management of projects. Coordination of the work of models and customers.
June 2017March 2018
10 months
LLP "ADEKODOR"
Economist
Accounting of property, liabilities and business operations (accounting of fixed assets, inventory, production costs, product sales, results of economic and financial activities, settlements with suppliers and customers, as well as for services provided, etc.).
March 2015June 2017
2 years 4 months
JSC "ALES"
Economist
Management of the development of projects (budgets) for labor and a system of indicators for labor, depending on the number of employees, the specifics of production and other factors, their timely coordination and approval in accordance with established procedures. Ensuring control over the expenditure of the wage fund, the correct application of the forms and systems of wages, official salaries (tariff rates) and rates, the establishment of categories for working personnel and qualification categories for specialists.

Skills

Skill proficiency levels
Advanced level
Opera
Level not specified
1С: Бухгалтерия
1С: Зарплата и кадры
MS Excel
MS Word
MS PowerPoint
MS Outlook
Acthrms
MicroStation
SEVENROOMS

About me

Friendly, responsible, sociable, punctual, open to new perspectives, attentive. Fast runner, adaptive, resolving any kind of tasks and issues.

Higher education

2016
Higher education
ALMAU (Almaty Management University)
Finance, Finance

Languages

Kazakh — Native

English — C1 — Advanced

Russian — C2 — Proficiency

Citizenship, travel time to work

Citizenship: Kazakhstan

Permission to work: Kazakhstan, Turkey, UAE

Desired travel time to work: Up to one hour